Wells Fargo Bank W Washington St, Sequim

Wells Fargo Bank Reviews

• H

  Hunter Gilliam
  5

  I opened an account here over 20 when I was 8. I have really appreciated them through the years. Home loans, private loans, they have done it all. COVID has been brutal to banks, and the closure of the Port Angeles branch has put a lot of strain on this branch. How they can be so nice despite this stress and strain is just amazing. I’m glad they are finally getting staffed up to normal levels again.

  Response from the owner

  We strive to provide a great customer experience and we’re happy to read about yours. Thanks for taking the time to share this with us, Hunter. -AJ, Wells Fargo HL Social

• H

  Hillarie Troyer
  1

  We have been customers since 2005 and are seriously considering leaving since moving from Montana. I understand Covid has caused issues, but having to go through the drive thru to make an appointment is not acceptable. Not sure why the phone can't be answered.

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• Z

  Z0M31E
  1

  I am stuck paying my rent with this bank. It's the only option the landlord has given. I dread it every month. I've waited in the drive through on several monthly occasions for over an hour. This has been an ongoing issue for many many months, and I don't see it changing for the better any time soon. If it wasn't for having to go there I never would again.

  Response from the owner

  I'd like to try to improve your customer experience. To ensure I'm able to forward your feedback appropriately, send an email to [email protected] with some additional details about your visit. Please also include your Google username and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

• D

  Doug Young
  1

  I have been with wells fargo for almost 40 years. Today i cancelled all of my accounts. I think the issue is a branch of nice people who have corporate pressure that has run this bank into the ground. By contrast i switched to Sound Communtiy Bank right up the road and the contrast in how they care for their customers was absolutely night and day. I really feel for the employees and the manager at WF because i feel they are nice but are just prevented from providing quality service by upper corporate management. The peace of mind i felt when i switched to sound bank was amazing. Interesting .. The branch itself was not able to close my accounts (6 plus a business acct). after waiting on hold for 22 minutes the phone agents who closed the account did not once ask if there was anything they could do to keep my business. SAD

  Response from the owner

  Thanks for sharing your experience with us, Doug, and I'm sorry to hear about what happened. If you'd like to discuss your experience with a specialist, please share some more details along with your full name, phone number, and address in an email to [email protected]. Be sure to mention your review and Google username so I can keep an eye out for your message (no account numbers). I appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social

• D

  Donna
  1

  Very poor service. It takes weeks to get an appointment to go into the lobby. Only the drive thru is open and only from 10-4 and they will not handle wire transfer or any complex issue at drive thru. The closing on my house was delayed because I could not get wire transfer or cashiers check.

  Response from the owner

  I'm truly sorry we didn't provide the availability and prompt customer service you expect of us, Donna. Please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to addressing your concerns. -Nick, Wells Fargo HL Social

• s

  sterling joseph
  1

  the slowest bank in all of sequim, maybe all of washington. literally waited over 35 minutes with 2 cars in front of me in the drive up. this is a consistent experience every time i've ever come to this location. the staff is also awful and has no regard for the insane waits.

  Response from the owner

  I'm disappointed to learn about the long wait times and customer service issues you've experienced at this location. I hope you'll accept my apology and allow me forward this matter to the appropriate team for review. Please email me at [email protected], and be sure to mention your review, full name, phone number, and address (no account numbers). I look forward to discussing this further. -Jessica, Wells Fargo HL Social

• R

  Richard Coda
  1

  Bank hours updated a week ago from the business. Left work early as they have closed there branch in the town I work in, only to find out they close an hour earlier then stated. And you can never get ahold of anyone on the phone at this branch.

  Response from the owner

  I'm sorry the posted business hours for this location were inaccurate and caused you to make an unnecessary trip. Please email us at [email protected] with your full name, phone number, Google username, and any additional details (no account numbers). I'll ensure this issue is reported to the appropriate teams. Thank you. -Jessica, Wells Fargo HL Social

• B

  Brian Maricle
  3

  They lyed about my bank account so I'm not to shut whit I think yet

  Response from the owner

  I'm sorry to read your review, Brian, and I’d like to learn more about your concerns. Please share some additional details along with your full name, phone number, and address in an email to [email protected]. I ask that you mention your review and Google username as well (no account numbers). Thanks. -Nick, Wells Fargo HL Social

• C

  Crystal Larson
  1

  They are slow. I have been waiting in line for a half hour and still have not moved. I am the second person in line. I am glad they are not my bank cause if this is how long you have to wait all the time I would switch bank asap.

  Response from the owner

  I understand how this would be frustrating, and I apologize that you were not assisted in a timely manner at this location. Without sharing account numbers, please email me at [email protected] with your full name, phone number, and address. I'll make sure your feedback is forwarded appropriately. -Jessica, Wells Fargo HL Social

• j

  joshua wilson
  1

  Wow cant believe how poorly run this branch has become. Honestly the district manager Rose Garcia has done dirty to this branch. none of my favorite tellers/bankers/managers are here anymore (they all quit) at least they still have ONE becon of hope! Thanks Karly Gatchet! Port Angeles is closed too, and realistically who wants to drive all the way to port Townsend? What’s happening here on the peninsula Wells Fargo? Will Sequim close too? Maybe you should just pull out all together! I’d recommend banking somewhere else in Sequim, Very concerned about my money and financial wellness.

  Response from the owner

  Thank you for your detailed review, Joshua. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social