Wells Fargo Bank Jerome Ave, Bloomfield

Wells Fargo Bank Reviews

• R

  Roslyn Hawkins
  5

  The Bank Manager he is patient, efficient, knowledgeable and kind. He is a great listener, empathetic and diligent. Twice he helped me to resolve an issue una professional manner and made it seem effortless. We need more people like him serving the public. Thank you!

  Response from the owner

  Thanks so much for taking the time to share, Roslyn! Have a great day. -Casey, Wells Fargo HL Social

• J

  Jordyn Russell
  5

  Gorgeous lady at the drive up ATM window was so kind and personable. Great forward face for the company — kind people like this deserve everything!! (She was working on 5/19/22, deserves a promotion!)

  Response from the owner

  Thank you for taking the time to leave a review about your experience at this branch. We appreciate you choosing Wells Fargo for your financial needs. Have a great rest of your day! -Shaun, Wells Fargo HL Social

• a

  alejandro sanchez-alvarado
  4

  I was there 6 and half at that bank custer in that branch

  Response from the owner

  Thank you for choosing Wells Fargo. We appreciate your business and you for taking the time to share this feedback. -Shaun, Wells Fargo HL Social

• B

  Brian C
  5

  I do not bank with WF but have mortgage which is being refinanced. Twice this week there were “online” issues with the process and I was sent to branch to overcome them. Was pleasantly surprised with how quickly I was attended to, how competent the reps were and they could not have been more courteous and helpful. There is still hope in a COVID world!

  Response from the owner

  I’m glad to hear your experience at this banking branch has been positive, Brian. We appreciate your feedback. -AJ, Wells Fargo HL Social

• V

  Vee Ness
  5

  Good knowledge staff. Quick. Polite. Good Wellsfargo location!

  Response from the owner

  Thank you for taking the time to leave a review. It’s wonderful to see that you’ve had such a positive experience at this location. Have a great rest of your day! -Jessica, Wells Fargo HL Social

• D

  Dagmara Pupkowski
  1

  Terrible customer services!! I arrive at the bank to add my fiancé to my account and two personal banker stand over there talking and one finally asked how can she helped. I answered we want to add him to my account and she respond she can’t now because she’s waiting for her appointment which is late 20 minutes, the other personal banker didn’t even said anything. My fiancé said how about since he is late you just add me quick and when he arrive you stop and we wait, she said now. We left and drove 20 minutes to Hartford branch it took the personal Banker 10 minutes to help us to add my fiancé to my account. Even the teller was very friendly and asked us how he can help us and he said please seat and wait and we will be help shortly

  Response from the owner

  Hello, Dagmara. This is not the customer experience we strive for, and I hope you’ll accept my apology for what happened. Please email me at [email protected] with your Google username, full name, phone number, and address (no account numbers). Be sure to mention that you posted a review on a Wells Fargo location as well. I’ll do my best to address your concerns. Thank you. -Casey, Wells Fargo HL Social

• J

  Josh
  1

  I currently don't have a bank account for certain reasons. So I went to this bank to cash my payroll check because it's issued through Wells Fargo. They said I needed 2 forms of ID. So I came back with driver's license, w2, payroll stubs, ORIGINAL BIRTH CERTIFICATE WITH RAISED STAMP!!!, other forms of mail, car registration... on and on. They said anyone can get this stuff and I need another form of ID like a debit, credit card, gun license... if I had those I wouldn't be in this situation to begin with. Wish you were this strict when someone actually stole my identity two separate times.

  Response from the owner

  I'm very sorry to learn about your experience, Josh, and I want to make sure this is thoroughly reviewed by a specialist. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. I look forward to hearing from you. -Jessica, Wells Fargo HL Social

• A

  Aaron Davis
  4

  Ok. ATM available outside and plenty of parking

  Response from the owner

  Thanks for the 4-star review, Aaron. We appreciate your feedback. -Nick, Wells Fargo HL Social

• p

  prime adapt
  5

  I had went in the other day, and at first I was really upset upon arrival. You must make an appointment online, but thankfully I caught someone going out and was curious because I wasn’t gonna drive an hour for nothing I needed my card fixed. A kind bank teller by the name of Daniel helped me even a little after close, he was phenomenal.

  Response from the owner

  It’s wonderful to see that you had such a positive experience with Daniel. Thank you for taking the time to share these kind words. Should you have additional concerns regarding the appointment set-up or card, please share more details in an email to [email protected], and be sure to mention your review and Google username as well (no account numbers). -Janet, Wells Fargo HL Social

• a

  alejandro sanchez-alvarado
  4

  I was there 6 and half at that bank custer in that branch

  Response from the owner

  Thank you for choosing Wells Fargo. We appreciate your business and you for taking the time to share this feedback. -Shaun, Wells Fargo HL Social