Wells Fargo Bank Lemoine Ave, Fort Lee

Wells Fargo Bank Reviews

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  E S
  1

  Empty bank went to make deposit two tellers with back turned counting money third Korean guy with dark circles standing in between two tellers gossiping away while looking straight at me without greeting. Stood there for few minutes while he chitchat away again looking straight at me. Felt like I was back in high school getting the stare down. Stop your gossip and acknowledge your customers. Disgraceful customer service very unprofessional

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

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  Alexander Lee
  1

  I drove an hour from Queens, NY to make a wire transfer because there are zero Wells Fargos in Queens. I got here an hour before closing and was told by the manager all the bankers were busy. After the Wells Fargo account scandal the new CEO said they were going to change the culture and prioritize customer service. This is obviously not true and this was the last straw for me. I have been a customer/shareholder for 15 years with a checking, retirement, and brokerage account, but today have closed every single account and moved to JP Morgan Chase and Fidelity.

  Response from the owner

  Thank you for your detailed review, Alexander. I'm truly sorry you haven't received the customer service you expect of us, and I want to connect you with a specialist who can thoroughly review your concerns. Please email me at [email protected] with your full name, Google username, phone number, and address (no account numbers). I look forward to discussing this further. -Jessica, Wells Fargo HL Social

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  Jaeil Lee
  1

  Have not receive my checkbook for over 2 months now. Impossible to speak to the banker over the phone. They just ignore all the calls

  Response from the owner

  This is not the customer experience we strive for, Jaeil, and I hope you’ll accept my apology for what happened. Please email me at [email protected] with your Google username, full name, phone number, and address (no account numbers). Be sure to mention that you posted a review on a Wells Fargo location as well. I’ll do my best to address your concerns. Thank you. -Casey, Wells Fargo HL Social

• B

  Ben Yu
  5

  The manager here, Felix, was amazing. I had an issue with a check that was in the estate of my father addressed to my sister and me. I had gone to several banks, chase multiple times, Capitol one and each told me they were unable to help. Chase told me I'd have to hire a lawyer, draft a fiduciary and open an estate account. Felix told me to open a joint bank account in both my sister and my name and I was able to deposit the check. I have been dealing with this issue for the past year and running in circles. He is a genius and I am extremely appreciative for his help. The check cleared yesterday!

  Response from the owner

  Hello, Ben. Thanks for taking the time to share this with us. I’m glad to read you've had a wonderful experience while working with Felix. I've made sure these kind words are forwarded to their manager. Have a great day! -Jessica, Wells Fargo HL Social

• D

  Dennis Bollhardt
  1

  I personally think Wells Fargo is horrible bank I had issues with my debit being for stuff I didn’t purchase. I claim in for it cause there over 30 purchases. I talk to someone on the phone they told me I can’t get a new for year. Just went to the Wells Fargo in fort Lee no withdrawal forms. Absolutely horrible. Wells Fargo sucks.

  Response from the owner

  Hi, Dennis. I'm sorry to learn about the unauthorized purchases on your debit card and your experience with the withdrawal forms at this location. To ensure I can forward your concerns appropriately, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to hearing from you. -Janet, Wells Fargo HL Social

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  Darrin at NYC Strong
  2

  I’ve been a WFC customer for over 15+ years. This bank is the worst for service and support. I have both personal, business, investment, LOC, CC, and IRA accounts. Very difficult getting anything accomplished. Not very user friendly to their customers and especially during the past year of pandemic with Covid-19.

  Response from the owner

  I'm truly sorry you feel this way, Darrin. I'd appreciate the chance to address your customer service concerns. Please tell me about your experience in an email to [email protected], and be sure to mention your review and Google username as well (no account numbers). I look forward to discussing this further. -Janet, Wells Fargo HL Social

• M

  Mayumi Kakizaki
  1

  I started my bank here after my disability. It’s not a great bank. I deposited a $100 bill on the ATM, I didn’t ask for a receipt (thinking of the Earth...getting it printed, me throwing out the receipt, instead of recycling), this transaction was not recorded in my statement, AND when I asked a female teller for $345 in cash, I asked for 6 $50, 2 $20, and 1 $5. I saw the teller put a $20 on the side, after counting all the money! Since I never had a teller STEAL from me, I didn’t bother counting the Cash!! BIG MISTAKE!! ALWAYS COUNT YOUR CASH!!

  Response from the owner

  Thank you for taking the time to detail your experience, Mayumi. To ensure I’m able to look into this matter, please send an email to [email protected] with your full name, phone number, and address (no account numbers). Please also include your Google username, and mention you posted a review on a Wells Fargo location. -Casey, Wells Fargo HL Social

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  Tommy G
  3

  Very slow service at this branch even while it's empty 🙄

  Response from the owner

  This is valuable feedback, Tommy. I'm very sorry about the slow customer service at this branch. Please email me at [email protected] with your full name, phone number, address, and more details about your visit (no account numbers). Also, please mention your review on a Wells Fargo location. I’ll forward your concerns appropriately. -AJ, Wells Fargo HL Social

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  echo realtor
  1

  parking stinks. banking at wells is a huge inconvenience

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  Justin Lee
  5

  Just to let everyone know Monday is 9-6, Tue to Fri is 9-5, and Sat 9-2