Wells Fargo Bank AZ, Fort Mohave

Wells Fargo Bank Reviews

• R

  Russell Lotan
  1

  Absolutely worst customer service I have ever had I came in to make a deposit and get a direct deposit form for a new job on 7/23/20 the bank had one other customer I made my deposit and was told to would have to make an appointment to get this letter. This was at 11:30 am they did not have the time to see me until 2:30 pm remember only one other customer in this branch. Upon returning at 2:30 pm 3 mouse clicks less than 1 minute my letter was ready. Jose clearly did not value me as a customer this could have be taken care of on my original visit instead of wasting my time. Currently look to digital banking now these kids do not value customers or there own jobs apparently

  Response from the owner

  Thanks so much for your feedback, Russell. I truly apologize for the customer service you experienced at this branch and would like to review what happened in detail. Please email me at [email protected] with your Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to trying to help. -AJ, Wells Fargo HL Social

• T

  Thomas Buchanan
  1

  Been with Wells Fargo for over 20 years. Wrote a few checks to a friend, that doesn’t have a Wells Fargo account. He has 2 id’s. But they told him they were secondary id’s and wouldn’t cash the check. He has cashed checks at other Wells Fargo locations with no problems. I had to drop everything and drive down there so he could cash it. I talked with the manager and she told me it was there policy on cashing checks. She said he should probably open a account at Wells Fargo I guess it is a way for them to get more customers. So I am not a very happy customer.

  Response from the owner

  Hi, Thomas. Your review caught my attention, and I will have the appropriate team look into what happened. If you could mention your review and Google username in an email to [email protected], I'll forward this matter for review as soon as I receive it (no account numbers). I apologize for the experience and look forward to discussing this further. -Janet, Wells Fargo HL Social

• R

  Roderick Johnston
  5

  Super friendly people always never a long line always greet you properly really good online program for the cell phone

• R

  Ramona Silguero
  5

  I have good experience with all bank. Tellers. Very happy to bank there.

• R

  Ricky McClain
  5

  I always feel welcome when i visit the bank.

  Response from the owner

  I’m happy to hear you feel this way, Ricky. Thanks so much for the feedback. -Janet, Wells Fargo HL Social