Wells Fargo Bank W College Dr, Durango

Wells Fargo Bank Reviews

• A

  Alex Pullen
  1

  Wells Fargo is the absolute worst bank in Durango. They are a fraudulent company that does not care about you. They offered no PPP assistance during the pandemic, and overdraft me $1000's of dollars during the shutdown. Their bankers are incompetent bureaucrats. I will never enter that building again and for the duration of my life, encourage people to bank elsewhere.

  Response from the owner

  I'm sorry to see your review, Alex, and I’d like to learn more about your concerns. Please share some additional details along with your full name, phone number, and address in an email to [email protected]. I ask that you mention your review and Google username as well (no account numbers). Thanks. -Nick, Wells Fargo HL Social

• D

  Den Usa
  4

  We only used the teller services so we will only review this part of the bank. We were on vacation and this was a scheduled money refill point. Parking was good and service was decent. In respect to the other reviewers. While we were inside we heard a phone that rang and rang without being picked up. We visited September 20th, 2021.

  Response from the owner

  Thanks for taking the time to leave a review. Have a great day, Den. -Casey, Wells Fargo HL Social

• L

  Lucia Bueno-Valdez
  1

  We went in to open a new account. As we walked in there were about 5 bankers discussing a customer issue. We asked about opening an account and “Tomas” let us know that they only opened accounts on an appointment basis. It was only us and one other customer on the bank at the time. He also said here let me give you my card and gave us a card that said “Karina” on it. The WORST customer service!! Guess they don’t need our business.

  Response from the owner

  This is not the customer experience we strive for, and I’d like to take a closer look into what happened. At your convenience, send an email to [email protected] with your full name, phone number, and address (no account numbers). Please also include your Google username and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

• R

  Rick Harman
  1

  This bank was great up until a few months ago. I don’t know what’s happened but customer service has disappeared, and so have all the familiar faces I once knew here. What has happened to this branch???

  Response from the owner

  Hi, Rick. I'm sorry we haven't been providing the customer experience you expect from us at this location. To ensure I can forward your concerns to the appropriate team, please email me with some details about what happened at [email protected] (no account numbers). Be sure to mention your review and Google username so I can keep an eye out for your message. I look forward to discussing this further. -Nick, Wells Fargo HL Social

• J

  Jonathan Bloedel
  5

  I went in for the first time to set-up a new account and was warmly greeted by Scott. While setting up my account, Karina was wonderful in helping me with everything and explained account details perfectly. It was an experience I won't soon forget and ill definitely be banking with Wells Fargo for a long time. Thank you so much Karina I truly appreciate everything you did and Thank you to Wells Fargo as a whole.

  Response from the owner

  Thank you for taking the time to leave a review about your experience at this branch. We appreciate you choosing Wells Fargo for your financial needs. Have a great rest of your day! -Shaun, Wells Fargo HL Social

• K

  Klara Schroeder
  4

  I just went in to cash some savings bonds and the lady working was super friendly and helpful.

  Response from the owner

  Thanks for taking the time to share. Klara! Have a great day. -Casey, Wells Fargo HL Social

• S

  Stephanie Evans
  1

  I have been a customer for over 10 years now and this is the first time I had to go in the bank because I had concerns about my accounts and recent activity on them. I made an appointment (after 3 days of trying to get ahold of someone), arrived on time and was left waiting in the lobby for 10 minutes. When the Wells Fargo employee finally came out, he didn't even introduce himself. He was absolutely rude during our whole meeting and acting as if I was bothering him with my concerns. I was so upset when I left this meeting that I almost forgot to get his business card so that I know not to deal with him, anymore. I realize that Wells Fargo is a huge corporation and my money is small in comparison but the least I expect from my bank is customer service and support. I am currently shopping around for a different bank.

  Response from the owner

  Hello, Stephanie. I’m truly sorry about the rude customer service you experienced at this branch. Please email me at [email protected] with your Google username and more details about your visit (no account numbers). Be sure to mention you posted a review on a Wells Fargo location as well so I can forward your concerns appropriately. Thanks so much. -AJ, Wells Fargo HL Social

• S

  Sierra Stewart
  5

  Scott Hertz needs a raise. Wonderful man!!!!! Fantastic customer service. Even called to check on me when my card number got stolen. He’s soo funny and also professional. Wont want to work with any other banker then him!!!!!

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Sierra! It’s wonderful to see that you had such a positive experience working with Scott. I will make sure this feedback is shared with him and his manager. Thanks for choosing Wells Fargo. -Nick, Wells Fargo HL Social

• C

  Cindy Johnson-Kelly
  1

  No Customer skills in Pagosa Springs. Extremely defensive. Can't help customer of 20 years with Wells Fargo credit card or talk about a loan. Go home and call the 1-800 #. Sad when not appreciated as a CUSTOMER! So spent the day on the phone with invisible WELLS FARGO REPRESENTATIVE'S. Now if your a current customer go on-line and take care of your banking needs by yourself. No personal banking anymore, go on-line do it yourself! Wells Fargo can not be trusted, watch your money closely!!!!!

  Response from the owner

  I'm very sorry to learn about your experience, and I want to make sure your concerns are addressed. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Jessica, Wells Fargo HL Social

• A

  Andrew Rivas
  1

  Fix your atm, the past 2 months it's either out of order or out of cash. Seriously get it together...

  Response from the owner

  I appreciate you bringing this to our attention, Andrew, and I’ll do my best to ensure this matter is addressed. Please send an email to [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username, and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social