Wells Fargo Bank Jensen Way, Poulsbo

Wells Fargo Bank Reviews

• J

  Jason Oberholtzer
  1

  I sincerely hope this location improves since it’s the location closest to my home. Poor service and long waits (even when it’s not busy) have been consistent.

  Response from the owner

  This is valuable feedback, Jason. I'm very sorry about the slow customer service at this branch. Please email me at [email protected] with your full name, phone number, address, and more details about your visit (no account numbers). Also, please mention your review on a Wells Fargo location. I’ll forward your concerns appropriately. -Nick, Wells Fargo HL Social

• W

  W C
  1

  Waited in drive through for over 45 mins with only one car in front of me. Lobby not open, No explanations, no signs. The worst customer service experience when I finally got to the window by teller, Natasha, who seemed to think this was ok. This is not the first time experiencing horrible service at this location. Certainly time to consider an alternative bank.

  Response from the owner

  I'm disappointed to learn about the long wait times and customer service issues you've experienced at this location. I hope you'll accept my apology and allow me forward this matter to the appropriate team for review. Please email me at [email protected], and be sure to mention your review, full name, phone number, and address (no account numbers). I look forward to discussing this further. -Jessica, Wells Fargo HL Social

• T

  Tamara Tobler
  1

  Left literally 3 messages trying to open account for my son, never got called back. Tried to deposit at the ATM, wasn’t working. They never answer their phone and you have to wait weeks to get an appointment for things any teller should be able to do. No banker could show me how to send money internationally. I am literally shocked they are still in business.

  Response from the owner

  Thanks so much for your feedback, Tamara. I truly apologize for the inconvenience this has caused you. Please email me at [email protected] with your, full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing this matter. -AJ, Wells Fargo HL Social

• H

  Hannah Listle, LMT
  1

  NEVER BANK HERE OR WITH WELLS FARGO IN GENERAL!!!!! They do not give the correct information when opening accounts, even when asked very clear questions. When their misinformation results in an incredible loss of your funds, they do not claim accountability and you will have to find a way to get your money back yourself. NEVER BANK HERE!

  Response from the owner

  Hello, Hannah. I'm concerned about your experience at this branch and want to have it reviewed by the appropriate team. Please email me at [email protected] with your Google username and any other details you can recall (no account numbers). I also ask that you mention your review on a Wells Fargo location. Thank you for bringing this to my attention. -Nick, Wells Fargo HL Social

• c

  chuc murray
  1

  Hours are very poor. Always waiting in line. If this is banking Well Fargo has a long way to go to be average

  Response from the owner

  I understand your time is valuable, and I apologize sincerely for the inconvenience. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Jessica, Wells Fargo HL Social

• M

  Marcy Stoeven
  1

  Condescending and rude customer service by manager at this branch. Waited 20 minutes for service and disappointed in the outcome. Driving to Bainbridge for the nicer helpful branch. Life is too short.

  Response from the owner

  Hi, Marcy. I'm disappointed to learn about your long wait time and interaction with one of our team members. Please tell me more about what happened in an email to [email protected], and be sure to mention your review and Google username as well (no account numbers). I appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

• I

  Izzy Parkhurst
  1

  literally go to any other bank.. I was with wells for like 11 years and they couldn’t even help me open a savings account.. NOTHING IS EASY AT WELLS

  Response from the owner

  Thank you for your review, Izzy. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• J

  Julie Hughes
  5

  Everyone is always so nice to me! Always smiling, calling me by my name. I appreciate their kindness😊

  Response from the owner

  That's great to hear, Julie! Thank you so much for sharing this with us and have a nice day! -Liz, Wells Fargo HL Social