Wells Fargo Bank Sumneytown Pike, Lansdale

Wells Fargo Bank Reviews

• G

  Gido Schnabel
  1

  With the manager of this bank - horrible. To echo another reviewer, extremely rude and unfriendly. And to be clear. This is with the manager of the bank, specifically. This is not an isolated incident. My aunt who banks at this branch said her deceased husband found the manager to be intolerable. She described the manager as walking around with a crown on her head. And unhelpful and hostile in a case in which somebody tried to use her (my aunt's) lost debit card to pay for a five hundred dollar insurance bill. This was proprietary information according to the manager. If you have have problem, you will learn in short order that the manager is 66 years old, has a daughter who is an attorney, and has won an award for customer service. You will also learn that even though you think you are not getting good service, you really are. In addition, these lectures will all happen in the lobby of the bank in front of the public. Rough treatment by this manager has been experienced by too many of personal acquaintances to be thought of as an isolated incident.

• J

  Julia Kelly
  2

  Two stars for the convenient ATM location. However after an extremely unprofessional interaction with a teller, I will be going to a different branch for any transaction that can't be completed via ATM

  Response from the owner

  Hello, Julia. Could you email me with more details about your interaction with the team member you mentioned? Please address it to [email protected], and be sure to mention your Google username and review as well (no account numbers). I'll make sure your visit is reviewed by the appropriate team. Thank you. -Jessica, Wells Fargo HL Social

• H

  Hector Santana
  5

  Good experience and convenient for me so far. I may update this review once I interact with more people in the bank.

  Response from the owner

  Thank you so much for sharing these details with us, Hector! I’m happy to see you enjoy visiting this location. Have a great rest of your day! -Jessica, Wells Fargo HL Social

• T

  Tammy Rost
  1

  This branch could not be worse! The tellers are rude and incompetent. The branch manager is astonishingly rude. She told me today that she "could help me but would not" and made other nasty statements. I went to another branch after but this branch had messed things up so badly that it could not be fixed for 24 hours. Avoid this location!

• K

  Kathy Cassel
  5

  I have always found the manager and staff extremely helpful a welcoming. I have had a few problems with my accounts and they have always been fixed rapidly and with a smile. Thank you Fran.

• D

  D Ritz
  1

  Staff in there is extremely rude and unfriendly. We will close our account with them first thing tomorrow morning and take our business elsewhere.

• k

  kayla houck
  1

  Pathetic, they all do not know how to do their jobs. Rude and unhelpful.

  Response from the owner

  What happened to make you feel this way, Kayla? Please email me at [email protected] with your username and any other details you’d like to include (no account numbers). Be sure to mention your review on a Wells Fargo location as well. I appreciate your feedback and look forward to discussing this further. -Liz, Wells Fargo HL Social

• r

  rich jette
  5

  It's a bank, not much to review.