Wells Fargo Bank E Towne Blvd, Madison

Wells Fargo Bank Reviews

• M

  Mimipimpaporn
  5

  The Drive thru ATM is amazing! Works really well and very convenient. You can either insert your card or just tap it if you card can do so. It really helps prevent all tear and wear.

  Response from the owner

  Hi there. Thanks so much for your feedback on this location. Have a great day. -AJ, Wells Fargo HL Social

• B

  Belle Riquez
  1

  If you’re needing a checking/savings account, Summit Credit Union is just up the road from this place and will treat you like an actual human being. This branch and chain in general will treat you like a number at best. There are some genuinely good people working here, however, the management is downright awful. They have very little interest in helping with anything but taking your money. Money talks and where you choose to bank makes a difference in this world. Don’t empower this sort of capitalist organization designed to take your money, go somewhere else.

  Response from the owner

  I'm truly sorry you feel this way, Belle. I'd appreciate the chance to address your concerns. Please tell me about your experience in an email to [email protected], and be sure to mention your review and Google username as well (no account numbers). I look forward to discussing this further. -Janet, Wells Fargo HL Social

• D

  Derrick L
  5

  I've worked at this location in the past and I still bank with Wells Fargo. This location is run like a well oiled machine. The company as a whole is a well organized and established financial banking institution. All locations are similar with the way they operate, and how escalations are handled. The team members at this location are always willing to help. Most people don't understand how banks operate, employees here make sure to educate and teach customers the ins and outs of the banking world.

• j

  jermaine bradley
  1

  Stop 🛑😳 if you wanna keep your money don’t bank with these people they are scamming people I got an email saying my account was $0 this bank basically took all my money out of my savings account bank full of thieves

  Response from the owner

  I appreciate your feedback, Jermaine. Could you email me at [email protected] with more details? Please also include your Google username and mention your review on a Wells Fargo location (no account numbers). I'll escalate your concerns as soon as I receive this information. Thanks so much. -AJ, Wells Fargo HL Social

• M

  Micheál Ó
  1

  Hands down, the worst bank in town, and part of the worst banking corporation in the nation. Customer service, well, they don't really impress me as having a concept of it. I really don't like going into an American bank and ending up dealing with someone from Africa who doesn't speak very clear English. I REALLY don't like that a simple transaction can take 15 minutes to complete, and they've got to be the greediest bank around. Fees on everything, even when you've got a boatload of money on deposit there. Move your money to a credit union, where you're a member, and where the tellers will come to recognize you and greet you by your name when you come up to their window.

  Response from the owner

  I apologize for any frustration, Michael. To ensure I can forward your concerns to the appropriate team, please email [email protected] with your Google username, full name, phone number, and address (no account numbers). Be sure to mention you posted a review on a Wells Fargo location as well. Thank you. -Shannon, Wells Fargo HL Social

• J

  Jason Jensen
  5

  I’ve been banking at this Wells Fargo since we’ve opened our small business in 2013. For five years this location has done nothing but exceed expectations. Their drive through staff is the best I’ve ever encountered. The bank institution weld Fargo is far from perfect but this location and its staff are amazing. I’d drive out of my way to go to this one if you’ve had bad service at a different bank!

• P

  Pa Yang
  3

  Mixed messaging all the time. I received good service for the most part when I'm there in person but if I try to get anything prearrange over the phone, all I get is mixed information. in a 5 day window I received two separate answers for the same request. It seems like the employees and bankers are much more willing to help than the managers. It will be great if they can have the staff train the managers.

  Response from the owner

  Thank you for your feedback. Although I'm glad you receive good assistance inside the branch, I'm sorry you can't say the same about service over the phone. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to discussing this further. -Nick, Wells Fargo HL Social

• K

  Kevin Green
  5

  Shout out to Adebayo. Great customer service, very genuine and professional. I would recommend this branch because of him. Thank you!

  Response from the owner

  Hi, Kevin. Thank you for sharing your terrific experience with Adebayo at this branch. We truly appreciate your feedback! Have a great rest of your day. -Nick, Wells Fargo HL Social

• J

  J'Chan Hans-Pop
  5

  I know that bank employees are trained to be super friendly, but the people at this Wells Fargo seem like they are authentically friendly. It makes the several minutes you have to spend inside the branch or in the drive thru much less painful.

• C

  Calvin Joseph
  1

  Can't deposit cash into accounts you're not on unless you have an ID. Wells Fargo has been fined hundreds of millions of dollars for opening fake accounts in people's names, hell if I'm going to give this criminal enterprise my info. They want it to open fake accounts in your name to meet sales quotas and get bonuses!

  Response from the owner

  Thanks for your feedback, Calvin. Could you tell me more about what happened in an email? Please address it to [email protected], and be sure to mention your review and Google username (no account numbers). I'll make sure your experience is reviewed by the appropriate team. -Janet, Wells Fargo HL Social