Wells Fargo Bank Southampton Rd, Benicia

Wells Fargo Bank Reviews

• M

  Michael Bravo
  5

  Dave is the man. He went the the extra mile for me. He figured out why my check was on hold, when it shouldn't of been. Thanks for the great help

  Response from the owner

  I’m glad to hear your experience at this banking branch has been positive, Michael. We appreciate your feedback. -AJ, Wells Fargo HL Social

• b

  bboi william
  5

  Excellent branch. Wait time is very minimal. It is a small grocery store location but all the staff I have encountered have been extremely helpful professional and courteous. I actually prefer here over the main branch and try to do as much as I can here as possible. Edward Bondoc has helped with many transactions of mine and has done a stellar job explaining everything.

• g

  greg carlos
  1

  I went in the Benicia branch to get a new ATM card. The next day when I tried to use the card, I found out that the account had been closed. I found out that the bank attendant had 'accidently' clicked that I was deceased. It has taken me months to clear up this problem with all my accounts. In my communication with the bank, they only stated to me that it was an accident. I know this is not true. they lied to me. I'll probably not change banks, but I'll not have anything positive to say about this branch. I distrust them as they all lied to me. The bank assitant , I have not seen since that day. I hope she was fired, but they probably just moved her to another branch.

  Response from the owner

  We apologize for the delayed response due to the disabling of this functionality by Google and continued high volumes associated with COVID-19. We would like the opportunity to help. If you still need assistance, please email [email protected] with additional details, and I'll do my best to ensure this matter is addressed. Be sure to include your Google username, and refrain from sharing account or loan numbers. Thank you for your time. -Shaun, Wells Fargo HL Social

• A

  Anthony Robles
  1

  Mary Ellen Grace made me run out frustrated . Can't follow orders . Cash my check deposit 1500 . How hard is that ? PLEASE PAY ATTENTION TO YOUR CUSTOMERS !!!

  Response from the owner

  I would like to apologize for the treatment you received when visiting this branch. Allow me the opportunity to have this experience thoroughly reviewed and addressed. To get started, mention your review and Google username in an email to [email protected] (no account numbers). I appreciate you taking the time to share this with us, and I look forward to addressing these concerns. -Shaun, Wells Fargo HL Social

• L

  L. Tang
  1

  most of them are really helpful, only one is rude, loude , not professional. because of her just stops you step in. I don't understand why the nice group of people allows that kind of person working there.

  Response from the owner

  I'm truly sorry you feel this way, and I'd appreciate the chance to address your concerns. Please tell me more about your experience in an email to [email protected], and be sure to mention your review and Google username as well (no account numbers). I look forward to discussing this further. -Shannon, Wells Fargo HL Social

• M

  Michael Brown
  4

  Not a full branch, but it's better then driving to Vallejo every time you need to do some banking.

  Response from the owner

  We appreciate your feedback, Michael. If you have any questions or concerns, please contact us directly at [email protected] with your Google username, and be sure to mention you posted a review on a Wells Fargo location (no account numbers). Thanks for choosing Wells Fargo. -AJ, Wells Fargo HL Social

• R

  Robert Olsen
  5

  Very nice people. Always very helpful.

• 6

  6TREALLDAY 707
  1

  Rude, Racist, and I will never return there.

  Response from the owner

  We appreciate you bringing this to our attention. Please know we take this issue very seriously and would like the opportunity to learn more about what happened during your visit. To ensure your experience is thoroughly reviewed and addressed, please email us at [email protected] (no account numbers). Be sure to include your Google username and mention your review in the email. Thank you in advance. -Shaun, Wells Fargo HL Social