Wells Fargo Bank Harry P O'neill Hwy, Dunmore

Wells Fargo Bank Reviews

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  Tim Tanana
  5

  I was traveling to Las Vegas and I used my Debit card to purchase some drinks and something to eat on the plane , I was on the plane for about 5 hrs and when I landed I got notifications my card was hacked while I was in the air , someone in California spent 2000 from my account , I called Wells Fargo and they were right on it and I had my 2000 back in my account the following day , now that truly amazing in my book . Whenever I go into the Dunmore branch everyone says hello to me and always ask how I’m doing , they make you feel like your important. If you ever have any banking needs go see Megan in the back office she the bomb , she takes care of anything you need and you don’t walk out until you are 100 percent satisfied. I wouldn’t do my banking anywhere else .

  Response from the owner

  Thank you so much for sharing these details with us, Tim! We strive to provide a great customer experience and we’re happy to read about yours. Have a great rest of your day. -Shannon, Wells Fargo HL Social

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  KJS
  1

  This is going to be what causes me to close my Wells Fargo account! For starters Brian at the counter rudely asked me if I was a Wells Fargo customer, I was coming into cash my payroll check, no greeting know how are you just a blank face are your Wells Fargo customer, I responded and said I wouldn't be in the bank if I wasn't, then he proceeded to tell me he will not cash the check because the date is for Friday however the week before the lady next to Brian cashed my check that was same post date. Payroll checks typically can be cashed early however that's not my main concern here. It was the rude customer service in the way I felt. This is not the first time with Wells Fargo... But this will be the last. And I will never go to the dunmore Branch again... you're supposed to feel welcome when you walk into your bank that you have been with for 11 years

  Response from the owner

  I'm disappointed to learn about the customer service you received at this location and I'd like to connect you with a dedicated specialist to discuss this further. To ensure I can forward your concerns appropriately, please mention your review and Google username in an email to [email protected] (no account numbers). Thanks for taking the time to share your experience. -Nick, Wells Fargo HL Social

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  russell escobar
  1

  Worst customer service I have yet to experience I been talking with a Meghan there for the past 2 months or so to get my 401k plan figured out that's through a old employer that mailed me a check to be cashed within a certain time frame. Because of Covid I been pretty much getting a apt to see her then the place is closed due to no electric then I get told she cant help me that I have to call a 1800 or get on a desktop to sign on my bank account and work it from there. She did everything to make sure I didn't come to the branch to take care of a service they should provide that other branches have told me they provide but this one happens to be closer for me. I plan on switching banks after this. I can't stand places that let people get away with turning away service and giving you the run around. This person shouldn't work if they are to afraid to let people in the branch to take care of there account issues because they are worried about covid. So many other nice branches were willing to help me out but because I'm so far and working until they almost close I wouldn't make it. This branch is by far the worst.

  Response from the owner

  I apologize for any frustration, Russell. As an essential business, we strive to remain open where we can to serve you, while continuing to prioritize the safety of our customers and employees. Since we are practicing reduced lobby access with social distancing measures, you may need to make an appointment to meet with a banker at some locations. If you’d like to discuss your concerns further, please feel free to email us at [email protected] (no account numbers). -Shannon, Wells Fargo HL Social

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  Chelsea Zindle
  5

  Megan helped me with getting a document notarized. I walked in and expected to have to wait but I barely waited three minutes! She was so patient and just a kind woman that it was pleasant to interact with her. She worked professionally and happily. What a great experience. Thanks Megan at Wells Fargo in Dunmore!

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  Tara Hartzel
  4

  I am a new Customer,went into the branch today. Very nice and super helpful. The teller that helped me was Carolyn S. Kudos to you, great service!

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Tara. It’s wonderful to see that you’ve had such a positive experience. -AJ, Wells Fargo HL Social

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  Clell Gresham
  1

  I've had better customer service in a mexican jail Nicole, I would seriously re-think my career path. Maybe be a truck driver or a septic cleaner person- your attitude would fit in better in those types of fields

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  Steve Scully
  3

  Had to do my banking at the Drive-Through. I know that it's Covid time but I was picking up a sizable amount of cash and the Drive-Through is too public.

  Response from the owner

  I apologize for any frustration, Steve. We have temporarily closed a number of locations for the safety of our customers and employees and continue to monitor how we are responding to the COVID-19 situation as it evolves. Please visit https://www.wellsfargo.com/locator/ for up-to-date branch availability and hours. If you’d like to discuss your concerns further, please feel free to email us at [email protected] (no account numbers). -Shannon, Wells Fargo HL Social

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  Naomi Angel
  1

  The tellers are great!!!!, Rose especially, it's the people in the office that has you waiting for ever to see them , the office people needs more HELP, it's ridiculous to wait 1 hour to be seen ..... Horrible service and she couldn't even get done, what I needed her too.... go to a different bank , horrible office service

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  Andrew Cousins
  1

  Does not make change for non-account holders. Even if you have an auto loan, no dice.