Wells Fargo Bank Congressional Ln, Rockville

Wells Fargo Bank Reviews

• E

  Elca Poci
  1

  This is one of the most horrible branches that I have ever been helped. The young tellers do their best to help but the management is horrible. (people above them) However, this branch is never open to help their customers, at the window is a long line the waiting process is more than 25 to 35 minutes. All this time during Covid they were open suddenly the month of February 2022 they decided to close and you are only allowed to be inside if you have an appointment.. If I could I would avoid business with them! This it's not an excuse for the safety of their customers and employee. You had your branch open in November & December 2021/2022 which was the worst timing but you close the branch now! Smh

  Response from the owner

  I apologize for any inconvenience, Elca. We have changed operating hours and temporarily closed a number of locations for the safety of our customers and employees. Please visit https://www.wellsfargo.com/locator/ for up-to-date branch availability and hours. If you’d like to discuss your concerns further, please feel free to email us at [email protected] (no account numbers). -AJ, Wells Fargo HL Social

• K

  Kirstie Macdonald
  5

  Great experience getting help from banker Eli and manager (Yanni I believe was her name?). In and out promptly with courteous service. They were able and happy to accommodate a last minute appointment after going to my local branch where there was no banker in the afternoon.

  Response from the owner

  This is great feedback, Kristie! Thanks for taking the time to share. -Casey, Wells Fargo HL Social

• R

  Rubi Bonilla
  5

  Great service, great staff. The manager and her staff are always very helpful and professional, they do water they can to help. I like coming to this branch because it’s clean and organized.

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Rubi. It’s wonderful to see that you’ve had such a positive experience. -AJ, Wells Fargo HL Social

• E

  Emilio Maldonado
  1

  Really bad service. Manager doesn’t even know what she’s doing and can’t explain anything accurately. She gave up trying and wanted to set an appointment for something that’s urgent and she was completely aware. Very incompetent group of people at that bank. Hope Wells Fargo Corp takes a look at them.

  Response from the owner

  I'm very sorry to learn about your experience, and I want to make sure your concerns are addressed. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Jessica, Wells Fargo HL Social

• א

  אורי סקיטל
  1

  I scheduled an appointment for 9:00 am I had been told I will be the first customer who gets assistant. and when I came to the bank at 9:00 I had to wait until 10:15 because they take care of a different customer who didn't have an appointment.

  Response from the owner

  Thanks for bringing this to our attention. I apologize for the inconvenience this has caused you. To ensure I can forward your concerns to the appropriate team, please mention your full name, phone number, mailing address, and Google username in an email to [email protected] (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social

• M

  Mak Isreal
  5

  Had a superb experience at this branch. Mr. Foulke helped me out significantly! I was lucky enough to have him notarize my document. Thank you to the manager and teller as well. I appreciate the entire team there!

  Response from the owner

  I’m glad to hear your experience at this banking branch has been positive, Mak. We appreciate your feedback. -AJ, Wells Fargo HL Social

• R

  R Pollard
  5

  Nothing short of a great experience with this bank. Eli saw the line in the lobby was rather extensive and provided assistance from the window service area. So far, I've had excellent customer service complemented with a smile which made it all the better.

  Response from the owner

  I’m glad to read you have received excellent service at this branch. Thanks for taking the time to share your feedback. -Shaun, Wells Fargo HL Social

• S

  Sadegh Poozesh
  1

  I asked them to switch my account to get free check, but they said it takes so long to switch. Then they said they can waive fee for 10 checks and then they came out and said no it is 1$ per each piece.

  Response from the owner

  I'm truly sorry you feel this way, Sadegh. I'd appreciate the chance to address your concerns. Please tell me about your experience in an email to [email protected], and be sure to mention your review and Google username as well (no account numbers). I look forward to discussing this further. -Nick, Wells Fargo HL Social

• R

  Robbi “RLY” Young
  5

  everyone their is phenomenal and very courteous. One individual that is very kind is Kevin Ponce, Every-time I come in I am treated like a human being and not another number. Its more authentic and not really salesman type which really is a good thing to have. Great staff all around. 10/10

• J

  Jenifer Gibbons
  2

  This branch cannot manage principle-only payments. Each time (three) that I have used this branch, part of my payment was applied to interest, even though I stated TWICE that this was a principle-only payment and "principle only" was written on the check. I called the corporate Wells Fargo to have the payment adjusted. They recommended I contact the local branch. When I called the branch, I asked to speak to the on-site manager. The person who answered the phone said that he was a service manager and would be able to assist. I explained my experience and gave the name of the problematic teller. The contact on the phone said that he could take care of reversing the interest. I told him that I had already contacted corporate to have the interest reversed. I stated--again--that I was calling to request assistance for the teller who struggles applying principle properly. The contact on the phone said that he could not help and that the manager would have to call me back. Furthermore, he said that I should use a different branch that knows how to apply principle only payments. I would highly recommend that you use a different branch. I have never had a good experience at this branch.