Capital One Bank Halpine Rd, Rockville

Capital One Bank Reviews

• R

  Raj Agarwal
  1

  Overstaffed bank with most agents sleeping. I have counted 9 employees in the bank, but only one counter is open. Don't waste your time here.

• S

  Sqanz
  1

  The ATM took more than 600 dollars I was depositing and didn't give it back or put it in my bank account.

  Response from the owner

  Yikes, cash-eating ATMs are no good. If you give our claims team a call @ 1-866-536-9023, we'll get a dispute opened up ASAP for you. ^JM

• P

  Panos Sofos
  1

  Worst bank customer service ever.. I mean.. What is going on there.. A black young lady in the register.. 1 day ago.. So lazy and not helpful at all. Never again.. To this pathetic bank, sorry..

• L

  Lovely Larina
  2

  Service sucks all the time I come here. They move slow its always not enough staff.

• S

  St. Peter's College
  1

  It is a sham to notice that a big bank like Capital One only has one cash counting machines for 7 counters. That one is also kept hiding so that the customer cannot see the counting clearly. Businesses places should be careful. Money has been short few times. Gloria who claims to be the manager of the branch was informed every time but still the same. I think they are happy with the way it is.

  Response from the owner

  This definitely isn't the sentiment we aim for here and can assure you we don't take reviews like this lightly. We'll be sure to get this feedback into the right hands.^AS

• D

  David Z.
  1

  As usual long line, 1 teller open. Never fails. 20 min for a cc payment. They are competing with BOA for worst service. Stick to online if you can as the service here is atrocious.

• L

  Luciana Morais
  1

  Well, yesterday I went to this branch to withdraw some cash through one of their tellers (because I made the incorrect assumption that it would be safer). Wrong. In the morning I discovered through my app, that the system (or teller) withdrew an additional $414.19 from my account and deposited into someone else's account. Stuff like this just shouldn't happen with a big name bank. They're trying to solve it, but I shouldn't have to wait 3 days for my account to be credited when it was a direct system or associate mistake. I'm a bit displeased about this whole experience. We're not talking about $5 here.

  Response from the owner

  Definitely not the experience we're going for & we appreciate the feedback here. Rest assured—we've doc'd this review to get in front of the right eyes for you. ^NW

• B

  Ben
  5

  Nice staff. They helped me out of a jam when I had left my wallet at home and needed money to get lunch. Kudos especially to Alexandra (sp?) for her excellent customer service.

  Response from the owner

  Alexandra's the peanut butter to our jelly, but it sounds like she's pretty awesome with jams as well. ^AS

• B

  Bryant Martinez
  5

  Staff is very friendly and help to provide their clients with various services. Without asking I was helped upgrade my savings account, they also helped me gain a better understanding of other essential financials.

  Response from the owner

  Hey Bryant, We aim to please - sit down, take a load off, and let us do the work for you! Great to hear you experience was top notch :) ^AJS

• J

  Jonathan “Yoni” Hatuka
  4

  Friendly staff and i didn't had to wait in line for too long.

  Response from the owner

  Nothing like fast and friendly service to help you get quickly back to doing and being with those that matter most. Thanks again for this awesome review.