Northwest Federal Credit Union Rockville Pike, Rockville

Northwest Federal Credit Union Reviews

• K

  Kenneth Shere
  5

  I have been a NWFCU customer for over 20 years. Their rates are reasonable to good; service has been excellent. One thing to keep in mind is that this is a relatively small credit union. it is generally advisable to make an appointment when you need a service beyond what a teller can do, such as notary or signature guarantee, to discuss a loan, etc. I recommend this credit union.

• c

  cherry baby
  5

  I've a new member since my old credit union merged with Northwest FCU. I recently had to cash a check and stopped by the Rockville location. I was very pleased with how quickly I was in and out. There was nobody in line, and there were multiple Bank employees available, so even if there were more customers I doubt there would have been a wait. I was greeted by all the employees when I walked in lol employee who did help me with extremely friendly and fast. Would recommend and return

• C

  Caprina Harris
  1

  Definitely was racially profiled at this location. Came in to cash a check written by a member and was told they couldn't cash it, without giving me any explanation why. I know for a fact the money was in the member's account. Watched white customers get their transactions completed with no issues. They made me wait, got a manager to tell me they couldn't cash it, and then after I insisted on an explanation and called the member, miraculously they were able to cash it, after giving me the run around for 40 minutes.

• t

  tony durbin
  5

  Great bank, even better people that work there.

• R

  Roy TheBoy
  5

  Wow! Expected to be in here for at least an hour but Luis G and Emily M were able to facilitate my request from the front desk in less than 10 minutes. The place is spotless, employees dressed professionally, and they were knowledgeable and respectful. Excellent job!

• A

  Amarender Singh S
  5

  The staff at this location is highly professional and kind. They got me the auto loan approved with ease, thanks to Ligia Stauffer and manager Christian.

• R

  Rebecca R.
  1

  BEWARE! Do not, I repeat DO NOT involve yourself with this company. Northwest Credit Union is the worst financial institution ever. Terrible customer service.

• G

  Gail Vossler
  5

  First I live in Wheaton md and it’s wonderful to have the facility so close. The folks at this branch are very pleasant and helpful

• J

  Jose Aguilar (RoliPoli 27)
  5

  Great Customer service, friendly staff and great management. It was great experience coming here, i definitely recommend it.

• A

  Alexander Olivares
  1

  Worst bank ever don’t waste your time here