Wellby, Powered by JSC FCU E Hwy, Alvin

Wellby, Powered by JSC FCU Reviews

• A

  April Smith
  1

  Won't let me pay my car loan or credit card online and Everytime I call I'm either hung up on or on hold for 40minutes to 3 hours. I'm sick of it.

  Response from the owner

  Hi April, we appreciate you taking the time to provide this feedback. We do apologize for the issues you’ve encountered with paying your car and credit card both online and via phone. This is not the member experience we strive to provide. If you would like a Wellby team member to reach out to you about your concern, please fill out this form: https://wellby.info/contact.

• c

  celia murphy
  1

  No one answers phone or responds on their “chat” at all. Not just long wait times…not at all… Been with JSC 29 years. The new Wellby thing has me thinking about moving my accounts. I really needed help twice and received nothing :/ I know they are going to say they have had higher than normal call volume, It has said that for years but they still answered when it was JSC. Maybe hire more people if members are top priority so we can get help when we need it.

• H

  Harvey Melcher
  1

  Nothing works like it used to, I can't phone bank anymore, they freeze my deposits for 7 working days, ATMs always down

  Response from the owner

  Hi Harvey, we appreciate you taking the time to provide this feedback. We do apologize for the issues you've encountered. This is not the member experience we strive to provide. If you would like a Wellby team member to reach out to you about your concern, please fill out this form: https://wellby.info/contact.

• S

  Stacey Brister
  2

  Unable to get through to make a payment on our vehicle. I have been calling for over two weeks and am on hold for times over 30 minutes.Also, the call back is a joke; they never do.

  Response from the owner

  Hi Stacey, thank you for reaching out. I'm sorry to hear you've been having trouble reaching us, that is not the member experience we strive to provide. If you can send us an email at [email protected], we will be sure to have someone reach out to you promptly. Thank you for being a valued member.

• T

  Troy Bell
  1

  Nobody up there answer the phone. The new Welby answering machine just gives you the run around. I'm thinking about closing my accounts

  Response from the owner

  Hi Troy, We’re sorry you experienced an extended hold time. With our systems upgrade, we had higher than normal call volumes which have resulted in longer holds. While this is not the member experience we strive to provide, we appreciate your patience as we work to assist members as quickly as possible. Our volumes are returning to normal, and we hope your next experience with us is much shorter. We’re sorry to hear you’re considering leaving. We’d love to discuss your concerns further in hopes of finding a resolution. Please contact us at [email protected].

• A

  Adam Burkey
  5

  Really glad to have a JSC Federal Credit Union in Alvin. Really like going there as well because the people are always friendly. With covid unfortunately the Lobby isn't able to be opened but we have had to conduct significant Bank business of open accounts transferring special funds and other significant things that have taken time. They have been very patient and helpful each and every time.

• j

  jay bohannon
  5

  I have been with JSC for about 40+ years and when they opened in Alvin this is the best thing that ever happened. Most of the time JSC has been very respectful and helpful in all aspects of customer service. I am not divorced.

• J

  Jo Mar
  1

  It's 8:45am and the drive thru still hasn't opened. I have business that needs to be taken care of by 9:00am. Smh

• R

  Ramiro Vargas
  1

  Almost an hour on wait can’t do switching banks ASAP

  Response from the owner

  We’re sorry you experienced an extended hold time. With our systems upgrade, we had higher than normal call volumes over the last week which have resulted in longer holds. While this is not the member experience we strive to provide, we appreciate your patience as we work to assist members as quickly as possible. Our volumes are returning to normal, and we hope your next experience with us is much shorter. We’re sorry to hear you’re considering leaving. We’d love to discuss your concerns further in hopes of finding a resolution. Please contact us at [email protected].

• S

  Sandra Hernandez
  1

  How unfortunate that you do not have servicing in Spanish.