Welcome Federal Credit Union Chapel Hill Rd, Morrisville

Welcome Federal Credit Union Reviews

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  Jennifer Lovette
  5

  As a FedEx Employees Credit Union member needing to do some “in-person” interacting and discussing of accounts I looked to the chat/text service online through Welcome for some questions on whether or not they could assist me at their location closest to me. I was told to leave my name and phone number so that a representative would get back to me via text and I was impressed at the amount of time on a Friday afternoon it took for the associate to get back to me and give me ALL of the answers I needed to my many questions; especially because I am not a direct member of their credit union.

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  The Kontrar
  5

  Like all banks and credit unions, they have issues, but I have been with Welcome for more than 5 years and I can tell you, they have the best auto loan rates. Every time I need one, I shop and I always find myself back at Welcome. I have other accounts with other financial institutions because they cannot do everything, but I am happy with what they do!

  Response from the owner

  Thank you for your kind words! We are always striving to improve and better serve our members, so we greatly value your feedback. We are so glad that we have been able to help you over the past 5 years, and we hope to serve you for many more!

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  Emerald Multimedia
  2

  Very rude loan officer, there are so many good credit unions, why join one with bad customer service. Last thing you want to deal with during stressful times is someone with a bad attitude. I saw someone else complain about the same thing, you can tell by the half hearted thoughtless response from the team, they don't really care. I strongly urge you to try out any other credit union. This should be your last resort. Will be closing my account with them shortly.

  Response from the owner

  We believe “You’re always welcome” is more than a tagline — it's a way of life at Welcome Federal Credit Union. We’re sorry you didn’t get our best that day or the service you expected. We'd like to invite you to speak directly with our President and CEO Stacey Mills at (919) 474-3245 to discuss this further. We hope that we can show you that your time and membership are valued by the team at Welcome FCU.

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  Emily Shearin
  5

  I was having a hard time finding a land only loan in NC, until I found Welcome Federal. I made one phone call to the Zebulon branch and found Gail Cone. Gail has been an absolute dream to work with! She answered every question, quick to respond, and has demonstrated the definition of outstanding customer service. Thank you, Gail & Welcome Federal.

  Response from the owner

  Thank you for your kind words, Emily! We're so glad we could help you secure some nice land in NC. We'll make sure to pass your message along to Gail!

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  David Dorsett
  2

  I have been a customer of the credit union since the mid 1990's.I recently had to contact them via email about my HELOC. Loris Miles branch manager was rude when I asked a simple question about her email.

  Response from the owner

  David, first we'd like to apologize for any inconvenience you were met with while communicating with us. It’s our intention for everyone who works with us to feel welcomed and valued. We're glad we had the opportunity to work through your concerns last week. In the future, we invite you to reach out to us directly at 888-932-8148, regarding any issues you may encounter.

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  Jennice Salters
  1

  I’ve been a member with Welcome Credit Union for many years and just recently when I would call up there, Louise from the Morrisville branch has been very rude with me when I had questions to ask about my account. The first time when she got rude with me, she apologizes and said because she was the only one working there, so I let it slide but this second time just did it for me. Bad customer service on her end and needs to be evaluated!

  Response from the owner

  We believe “You’re always welcome” is more than a tagline, but a way of life at Welcome Credit Union. We’re sorry you didn’t get our best that day. But we appreciate your feedback as it aids us in becoming a better credit union.

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  Nc362
  5

  Great place to establish a credit line. Welcome Federal Credit Union has always helped when financing a vehicle. They also gave me the best rate that no other lender could bet with 500 miles. Looked for a Charger Hellcat for while over 6 months. They stood right by me and stayed with the exact same rate and months financed. I honestly would not go anywhere else to finance any big purchases now. They helped me establish good credit, while at the same time getting the car I wanted. I couldn't ask for a better credit union to deal with!!! Thanks Ms. Rhodes and Welcome Federal Credit in Mooresville NC 😁👏

  Response from the owner

  Thank you so much for the terrific review! We're so glad to have you as a member!

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  Mia G
  1

  I'm shared credit union customer. Came here to do transactions, but was told I couldn't. Ask to speak manager, told no manager available. Don't recommend this unwelcoming credit union.

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  Dhruv Sakalley
  5

  Dianaa and Loris were very knowledgeable and helpful for helping me open an account and gave me clear instructions for mortgage and HELOC options. I have high regard for the team.

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  Joseph Campbell
  5

  It was my first time shopping for an Auto Loan and Welcome CU was able to offer me a product no other bank or credit union could come close to. And beyond that Donna was very easy to work with and got me squared away quickly. I look forward to working with Welcome CU in the future!