Webster First Federal Credit Union Greenwood St, Worcester

Webster First Federal Credit Union Reviews

• J

  John Rindone
  5

  I am a nrw customer who just opened a new account including a mortgage, checking, saving account debit card and will use bill pay. The people I dealt with to get it all set up are very knowledgeable, efficient, and most of all a pleasure to deal with. Thanks you and I look forward to a great experience. John R

  Response from the owner

  Thanks for your 5-star review of our Worcester branch and welcome to Webster First, John!

• v

  vaidas l
  1

  Bait and switch Reached out to Webster First Federal Credit Union for a Home Equity Line of Credit (HELOC) with my wife. We were advised by banks loan officer to apply just for the house refinance and do HELOC after, “it will be easier this way”. Wife was the only one on the house deed, so we asked the bank to add my name to it. Mortgage got refinanced, which cost us almost $5k. And that’s when the fun part started. We had to submit all the paperwork again; all bank statements for both of us, business loss and profit reports, pay-stubs, etc. Wife’s pay-stubs had to be submitted 3 times. By the time we were able to provide most recent pay-stub, the bank would state its outdated and more recent one was needed, though she gets pay-stubs every week. All and all our application got denied on the basis that my wife changed her employment and was at her new job for less than 2 years. When we tried to apply under my name we found out that I was not on the house deed, though all applications and closing signatures were done by both of us. Bank fixed their error in few weeks and we reapplied for HELOC. Got denied on basis of liabilities being more than savings, though bank accounts have much more funds than the liabilities we have. At this point I am not even sure they looked into our application. Not a happy customer. The bank wasted a lot of our time, money and energy to sell what they wanted and we are left without what we came there in the first place. Do not recommend to anyone.

  Response from the owner

  Hi vaidas l, we're escalating your comments to our management team. If you would like a member of our team to contact you directly about this, please reach out by phone or secure email here: https://www.websterfirst.com/contact-us/

• K

  Kris Augustynski
  5

  I'm quite happy with Nicole helping me out to create a new account! Definitely deserves a pay raise!

  Response from the owner

  Thank you for the 5-star review, Kris!

• R

  Rick Wheeler
  1

  Called to get some help on an account and the lady could not have been more rude. Very condescending and acted like I was wasting her time. Pretty sure you are supposed to work for the clients. Closed account and would never do business at this branch again. The hopkington branch however is full of friendly helpful people.

  Response from the owner

  Rick, we're sorry to hear your experience at our Worcester branch didn't live up to the award-winning service we pride ourselves on. We'll be forwarding your comments to our leadership team for their review.

• K

  Kenneth C. Andino
  5

  I appreciate their honest accounting. Great team and great bank to trust your money with!

  Response from the owner

  Thank you for the 5-star review, Kenneth! Financial strength our members can trust is one of our credit union's values, and we're glad to hear your appreciation.

• M

  M S
  1

  System is down alot. ATMs are also down alot. Rude customer service and on the slow side. When i called about my direct deposit, they said they had all day to put the money. I ask for transfer of money on a certain day, they do it another day. Talk about bankers hours. They have the worst hours for a working person. Also called to up the amount allowed taken from MY account at an ATM, plain out said, NO. Tried to explain that is not high enough. Said there was nothing they could do. Let us not forget the pathetic interest every month, once i got a few dollars a month, now, a few cents and i have more in the bank. Doesnt make any sense. Go somewhere else.

  Response from the owner

  M S, we're disappointed to hear that your experience didn't live up to our award-winning standards. We'll be forwarding your comments to our management team for review and improvement.

• A

  Amanda Johnson
  1

  The loan officer at this branch, Corinne, is one of the most unprofessional condescending people I've ever had to deal with. I will most definitely be taking my business elsewhere.

  Response from the owner

  Amanda, we're sorry to hear your experience at our Worcester branch didn't live up to the award-winning service we pride ourselves on. We'll be forwarding your comments to our leadership team for their review.

• V

  Vincent plastering
  5

  They value there costumers, I had gotten a check I ripped it a little & got it wet so went to were check was drawn from ,it was only for a few hundred $$ and signiture didn't match so called the guy to confirm , I said it's not even for much $ $ they said we protect our costumes ,after a phone call & security question they finally cashed it ,

  Response from the owner

  Thanks for your 5-star review!

• L

  L'rain Marshall
  1

  Worse bank ever! Only had them for two months and have had endless problems. My direct deposit checks get cleared on Monday. When I deposit checks online they take 4 days to clear. They shut my card off multiple times for fraud, instead of verifying if I'm trying to use the card. Then they don't even bother to call you. You have to call them! Terrible customer service. I encountered this extremely rude lady who just hung up on me. DCU is better! I'm going back to them.

  Response from the owner

  L'rain, we're sorry to hear your experience hasn't matched the award-winning service we pride ourselves on. We'll be forwarding your feedback to our management team for review.

• x

  xxxgameing pro (Deathgamer)
  1

  Awful service, asked about a debit card three weeks ago went in my self never received it. They do not care about the customers at all they care only about the money in there pocket

  Response from the owner

  We're sorry to hear your experience at our Worcester branch didn't live up to the award-winning service we pride ourselves on. We'll be forwarding your comments to our leadership team for their review.