Webster Bank Hempstead Tpke, Levittown

Webster Bank Reviews

• C

  Curt Umland
  1

  Trash bank. Was assured my account would be closed if the balance was zero when it did it's "nightly sweep" and that they couldn't just close it on their own. Noticed the account was still open a week later and tried to call but was on hold for an hour then it just hung up. Then, of course, the student loan company didn't apply the autopay change for the current month and the bank processed it and tried to charge me an OD. Don't bank with Webster. It's like a gym. You can sign up but they never let you close the account.

  Response from the owner

  Dear Curt Umland, Please reach out to us at [email protected] when you can so we can address this situation directly. Please do not share account or SSN numbers in this communication. Thank you and have a great day.

• C

  Cara Rutzel
  1

  Late hours are listed as Friday until 6 pm. Went to the bank before 4 pm and signs on the door say Mon-Fri 9-2. After 2 pm by appointment only. Most people work 9-5 so who are they servicing? Certainly not the working class. There is nothing left at this bank for me. Will be moving to another bank ASAP.

  Response from the owner

  Dear Cara Rutzel, Thank you for leaving us feedback. We are disappointed to hear that your experience was not the best one. If you are willing to give us another chance, please reach out to us at [email protected]. We would like to discuss this matter further and work towards a resolution. Please do not share account or SSN numbers in this communication. Thank you.

• B

  Beverly Garner
  2

  It seems this bank's customer service people like to talk to you any old way, leave you on hold and don't tell me you how long they're going to be, plus the toll free number it takes longer to be connected to an agent. They really need to teach employees how to be more professional.

• E

  Eric Golban
  5

  The woman Christina who works here deserves a raise!!! She was amazing and single-handedly made this a five star rating for me. She went above and beyond to help me and really gives phenomonal customer service.

• B

  Briella Adonetto
  1

  ATM is not in service every week

• B

  Bhavanjot kaur
  1

  The worst customer service. People who work their are so unfriendly.