Webster Bank Broadway, Queens

Webster Bank Reviews

• M

  Mark Singlumpong
  1

  Worst customer service. Just sit and absolutely do nothing. Ask them any question and the answer would be you can call customer service. Why would I call if you sitting right in front of me. Your customer service. Do your job. Waiting for customer service on the phone is like another hour. Might as well just fired all your employees. Why would you need them. Appointment means nothing. Make and they don’t care. As for the guard upstairs. Useless. Just sit and put on AirPods and plays with her phone. Someone walks in and says have appointment. Reply “your name not on here but just go down. (Attitude)” so what’s the guard for?

  Response from the owner

  Dear Mark Singlumpong, it's upsetting to hear that you did not receive the top-notch service we strive to provide. If you would like to discuss this matter further please reach out to us at: [email protected]. Please do not share account or SSN numbers in this communication.

• S

  Saraswoti Thapaliya
  1

  If I could give zero stars, I would. I had the worst experience with sterling bank. The level of unprofessionalism baffles me. I asked the banker to withdraw a hundred dollar bill, yet the banker decides to say no. I was fine with this, and I asked for 20 dollar bills, but she said no, and proceeded to say that she needed that bill for her customer. I was honestly shocked. The banker needed MY bill for another client. She proceed to throw loads of attitude at me, and it was very much unpleasant. Even though I gave her multiple options, she still refused and started to argue with me. This is one of the most disgusting environments ever, the employees there are horrible and very hostile. Most likely will never go to sterling again. Worst customer service.

  Response from the owner

  Dear Saraswoti Thapaliya, we regret to hear that your experience with us was not a more positive one. If you would like to address this matter with a Sterling representative please reach out to us at: [email protected]. Please do not share account or SSN numbers in this communication.

• P

  P2 NitaKash
  1

  Worst workers are in this bank I never show like this kind of workers and worst people. Sorry to say but this all indian people..... so I am going to close ac today. And Evan this bank not a refund my deposit amount of locker.....

  Response from the owner

  P2 NitaKash, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. A Sterling representative will work directly with you, please reach out to us at: [email protected]. Please do not share account or SSN numbers in this communication.

• A

  Adriana Cedeno
  1

  Tall male in a suit always has a nasty attitude. I’ve noticed it with others customers, not directly to me but he offers no customer service. Any way, two times in a row I made it to this location to make a deposit at 3:20 pm and 3:30 pm where he mentions a smoke happening in the building and therefore the branch closes early. Not sure why he along his staff would evacuate without contacting the fire department but he has inconvenienced my life multiple times making me spend on train fare to make it to the Woodside location before their closing time which is 4 pm.

• S

  Sange Sherpa
  1

  Worst customer service. They don’t wanna help you out. There was an Indian guy manager with an attitude. This is how you lose customers. Better move to Chase, citiBank or TD

  Response from the owner

  Sange Sherpa, We'd like the opportunity to discuss this with you. Please reach out to us at [email protected] at your earliest convenience to discuss how we can turn your experience into a positive one. Please do not share account or SSN numbers in this communication.

• K

  Kathline Vasquez
  1

  I went in here to open an account. I was there about 15-20 minutes. My car was in the parking lot. I came out and decided I’d grab a cup of coffee before i went back in my car. I wasn’t gone more than 5 minutes when i come back i see they are starting to tow my car. I speak with an individual who says i was “in” the bank. So what you’re saying is a customer of yours can’t grab a cup of coffee before i head out? After i was clearly inside your bank. And my question to the manager was well if you have such a strict and pretty much unheard of policy with cars being parked in the lot - wouldn’t you advise your customers??? Customers who come inside your branch?? His response was that it was too personal a question to ask. Absolutely horrid and disgusting to treat your customers like random strangers parking their car in their lot!! I will be closing out all my accounts and looking to refinance my mortgage elsewhere.

• m

  mohammed shamsuzzoha
  5

  Pro level employee. Work done less than half an hour. That job supposed to need one day at their 101 church ave, Brooklyn branch. One of their employee showed me rocket science at that Brooklyn branch.I told them about this branch and she strongly told to go this branch. Brooklyn branch is good for withdraw and deposit not more than that, they are lack of professionalism....I strongly suggest this branch....👍

• C

  Cesar di Reyes
  1

  As Astoria bank it had a poor service and now as Sterling it’s even worse. They steal your money with hidden fees. When I Deposit Cash The tellers refuse to give me my balance. So I never know by sure how much money I had on my account. The I made payments on line and the freaking bank rebounded my payments even I have enough funds on my account. And the bank charge me $35 per every item. I’ve been losing money with Sterling so I’m gonna close my account and open a td bank account. I remember ounce I was Depositing Cash on 2 accounts and a nasty teller yelled at me for no reason. Please make your self a favor by staining away from these suckers.

• M

  Md Hossain
  1

  Worst bank I've ever seen, the women manager is very very rude and also all employees. Bad customer services. They are loosing lots of customers for their rudeness. Never park of their parking lots it's nightmare , They will TOW your car within 10 minutes, yes it's only 10 min. I went to ATM at 4:30 pm and my car was towed 4:41pm just after 10 minutes.i paid $225 to recover my car.they got $100 from TOW company. This is new type of income Astoria bank Jackson Heights Branch. BE CAREFUL!!!!!!!!

• D

  Daniel Loo
  2

  With the exception of a couple of tellers, they are not very friendly. Also, this bank needs to get rid of the loud and annoying music! If Apple Bank on 37 Avenue & 78 Street has better customer service, I would rather go there. Update: This bank better not close due to COVID again!

  Response from the owner

  Hi Daniel Loo, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please email us at: [email protected] if you'd like to share anything else. Do not share account or SSN numbers in this communication. Thank you.