Waukesha State Bank W Sunset Dr, Waukesha

Waukesha State Bank Reviews

• W

  Wendy Krumrei
  5

  My favorite Waukesha State Bank branch located on West Sunset Drive is the best! I have received such AMAZING customer service from Johanne Catlin, she is the Teller Supervisor. She is also known to her co-workers as "Jojo"! I would like EVERYONE to know that she is ALWAYS VERY attentive to my questions and needs. When I visit inside the bank to complete my banking needs, she ALWAYS has a beautiful smile for ALL who enter. I REALLY APPRECIATE her exceptional support and ALWAYS being SO KIND and patient! Thank you, again, Johanne! You REALLY are the Bank of Friendly Service! Keep smiling!

  Response from the owner

  Thanks so much for the positive review. We will pass your message along to Jojo.

• M

  Mary Ellen Bowers
  5

  My father and I have been banking at the Waukesha State Bank Sunset Drive location for years. My 92 years young Dad likes to go into the lobby vs. drive-thru and we have gotten to know the Branch Manager, Josh Zabler very well along with his staff including tellers. Josh and his staff go out-of-their-way to welcome us and help us with all of our needs. My Dad enjoys the fun talk and joking with Josh and the tellers. Josh personally handled the banking needs with us when my mother passed away and made good suggestions for my father's money at that time. We have our trust in Josh and feel like this is the "personal" side of banking that is seldom seen these days.

  Response from the owner

  Thanks so much for you positive review. We will be sure to share with Josh and his team.

• M

  Mary Casey
  5

  This brach of WSB is outstanding. From the time one walks in the door or drives up through the drive through you are welcomed by name and with a sincere smile. The service is prompt and there has never been a question I've had that hasn't been answered. I've received advice that has always been beneficial. This branch not only has the logistics of banking down but has outstanding customer service!

  Response from the owner

  Great to hear about your positive experience, Mary!

• C

  Cynthia Deatrick
  5

  I would like to mention what excellent service I have recd from this bank for over 50 years! My last 20 yrs at the Fox Run office has been respectful, courteous and wonderful. They all have been so helpful in my last few difficult yrs. A very special thank you to Shaz for her happy greetings, willingness to go above and beyond and just for being a great employee that represents a great Bank!!!! How lucky this Bank is!!

  Response from the owner

  Great to hear, Cynthia. We are so happy to be your bank.

• K

  Karen Bassi
  5

  Thank you to Josh Zabler, and the WSB team at the Sunset location, near "Fox Run". We have confidently and happily banked there for several years. This location is conveniently located, and affords easy access; but more importantly, it's the atmosphere that they've established there. From the first smile and welcome from the tellers, to the personal acknowledgement and greeting by the branch manager, this Waukesha State Bank Team offers a warm welcome and a staff that is committed to giving you exceptional service. Thank You All ~ Best Regards, Karen & Mike Bassi

  Response from the owner

  Thanks for the positive review. I'm glad our W. Sunset team exceeding your expectations.

• C

  Charlotte Running
  5

  I love banking at the West Sunset branch of Waukesha State Bank. The people are kind, the service is great, and I always know they can handle any situation I bring them, calmly, quickly and professionally!

  Response from the owner

  Great to hear, Charlotte! Thanks for the review.

• S

  Sherry Jrolf
  5

  WSB has provided our business and family with quality products and services for over 20 years. Super friendly staff! Their knowledge and support is a valuable asset - their kindness over the top!

  Response from the owner

  Excellent to hear, Sherry! Thanks for the positive review.

• M

  Michael Gruenewald
  1

  This bank is terrible. They are so rude and lazy. They refuse to put singles in packs of 50 instead of 100 and just said “you can do it yourself”. Even though I was getting $150 in singles... so I got one pack of $50 singles and the other hundred they refuse to put in 2 packs of 50. That’s just ridiculous and terrible customer service. I highly suggest you bank somewhere that you’ll be treated with respect instead of this place.

  Response from the owner

  Michael - We apologize for your experience and the frustration that resulted. Our policy is to provide cash to our customers in whatever form they need it. This has been addressed with the office and staff, and they would be happy to visit with you next time you are in to prevent any problems in the future. Please do not hesitate to connect with the bank manager or a supervisor if you have concerns or need assistance. Your satisfaction is very important to us.

• T

  Teri Downing
  5

  My parents banked at Waukesha State since I was a child. My husband and I have continued their choice for almost 4 decades and we have no plans to change. I have always been impressed with Waukesha State Bank's family friendliness, but I was overwhelmed with it this past week. Several times, I have sold something through Facebook Marketplace, but up till this past week, had never sold anything substantial. I chose to meet the buyer inside the bank, so I could deposit the money before handing him the purchase. Never before had I been nervous about selling...until this potential sale. I entered the Fox River branch and told a teller the situation. She was happy to help when the buyer entered. I stood off to the side. The wait was longer than expected, but the time went quickly once JOSHUA ZABLER came over to ask if he could help with anything. I explained the situation, and without even asking, he said he would stay with me to help with the transaction. I was ELATED! The buyer was late and it was somewhat a different sale than I had ever experienced, even taking Joshua and me out to his vehicle so he could "test" the purchase. I told Joshua I did not want to take up any more of his work time, but he insisted on walking out with the buyer and stayed until the buyer handed the cash needed. Joshua took it and deposited it for me, while the buyer remained for the $5 in change. Once the buyer left, I asked Joshua if I could give him a hug. He was an answer to prayer. Sure appreciate how I can always "bank" on the employees here. Banking with them sure makes "sense and cents!" EXTRA THANK$, JO$HUA!

  Response from the owner

  Thanks so much for sharing your story and review, Teri. So glad our staff was able to be of service and that you were able to make your sale.

• C

  Christopher West
  1

  Terrible customer service. The employees at this branch are completely rude and unhelpful. I have had the worst experiences with my business banking at this branch. If you are looking for a bank, look somewhere else!

  Response from the owner

  We are very concerned by the experience you had at one of our offices and sincerely apologize for your frustration. We absolutely don’t want customers to feel this way and hope that you will give us the opportunity to discuss your concerns and personally address the situation. Please do not hesitate to contact Devon Arnold, Vice President and Retail Banking Manager directly at (262) 549-8522.