Rebecca Hollander - Mortgage Loan Officer - Tri City National Bank E Sunset Dr, Waukesha

Rebecca Hollander - Mortgage Loan Officer - Tri City National Bank Reviews

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  Amber Devine
  5

  I always leave happy here. I feel awkward at the bank,because I simply don't bank much. I'm in p.js while everyone else looks professional. N E way no one seems to mind or throw rude looks.....lol. Plus I never remember any of my info and they are so helpful. Back in the day banking was different. No Suit No Service ! Thanks Joey Gonzales n Adam Estes you're too cool

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  b w
  4

  Can't say anything thing bad at all. In the beginning there were a few unpleasant hick ups however with professional communication the issues were resolved. Also my memory is going pretty quickly and my cordnation is also pretty bad and the tellers for the most part have been very patient and understanding which is greatly appreciated. If I've had concerns about my accounts etc I can communicate that with them and they do everything they can to help answer my questions and ease my concerns I highly recommend them over a lot of the other banks. May 23😠 A week or two ago over the phone I ordered a debit card for one of my accts that never had a card. The teller spoke about the pin number, how it will arrive, how it may look in the mail etc. I go in the branch today to get an update since I have yet to receive the card or pin number got a bunch of I supposedly ordered the card in February I had to go a little back n forth then finally got it cleared up that it didn't even appear that I ordered the card. This branch has flowed between a 4 1/2-5 star at times, today I had to drop it down. Even the vibe the last two times I went it it was flowing between a 3 1/2-4 today was a clear 3. Today I had some questions etc n they were very helpful n it seems the new branch manager is starting to come around as well

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  Christine Mier
  5

  Trevor Arnold, assistant VP and my loan officer is also my hero. I was totally unfamiliar with and unprepared for purchasing a business. He helped me find information I needed. He did most of my paperwork for me. He even came to my house. I will always go to Trevor for all my business banking needs. I suggest you do too.

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  Anna Linde
  5

  Extremely friendly employees! Always a nice bank and always clean. I've banked at a lot of banks and credit unions in the past but none were as nice as this one. All their workers are extremely nice and helpful!

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  Karla Maldonado
  5

  This bank on Sunset Ave in Waukesha is great. They are always helpful and very nice when we have to deal with them. And Trevor really went above and beyond to take care of our needs! I recommend using them for a mortgage, in addition to regular banking.

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  Anonymous
  1

  I normally don't write reviews but felt that I need to to make sure others steer clear of this bank if you are looking for a mortgage loan. To start off I was pre-approved for a loan and was told that I'd be able to put down only 5%. I made an offer on a house that got accepted, so I sent in all the documents that Tri City asked for right away. Things seemed to be going completely fine until about two weeks before my closing date my loan officer told me that she was going to have to hand my file off to someone else because she was going to be on vacation during the time that I would be closing on my house. Honestly, it wasn't that big of a deal except for the fact that she never gave me a warning she'd have to hand my file over to someone else eventually. Then, my financial contingency was suppose to be taken care of about a week before my closing date. Well, due to Tri city and the underwriter they use, I needed to extend that date because they still needed more time. Mind you, I submitted all the documentation they needed the last week of October and was closing the last week of December. Also, a seller can back out of the deal completely if you don't meet the initial deadline that was set for your financial contingency to be all taken care of. Tri city didn't seem to care though and didnt seem to be in any type of rush to meet deadlines. Then about 3 days before my set closing date they called and told me that I do not qualify for the loan that they initially told me. I was told that I could not put just 5% down, that I'd need to put down 20%. The loan officer actually had the audacity to ask me if I could borrow $20,000 from a family member or something. Which is hilarious because it says right in their contracts that you cannot borrow a large sum of money from someone for your down payment. This was the worst experience I ever had with a company. I ended up finding a different mortgage company and actually got approved to put only 5% down and was able to buy a home! Also, Tri city doesn't even begin to process your files until you pay the $500 underwriter fee, which I should've known was a red flag seeing as the new lender I'm working with just had me pay the underwriter fee at closing. My new lender acutally told me that I was the THIRD person in A MONTH that switched over to them from tri city because tri city wouldn't give them a loan. And I also had a family member that was told he would be able to put only 5% down for his house but was told by tri city at the last minute that he'd need to put down 20% to get the loan. Don't ever use this bank if you are looking to get a loan, they will just waste your time and money, look elsewhere.

  Response from the owner

  Dear Kirsten, Thank you for your review. We are very happy to hear that you were able to successfully complete your purchase, and we are disappointed that we were not able to help you with this. Please accept my sincere apologies. Tri City, as a local community bank, prides itself on being able to help a broad spectrum of borrowers, including those that need a low down payment option. We failed you at your time of need. I left you a voicemail earlier today, and I would like to discuss with you how we could have done better. Please feel free to contact me at 414.761.1610. Sincerely, Dave Pike Senior Vice President - Retail Lending

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  DJ Palma
  5

  I enjoy doing my banking at Tri City. The ladies are so nice and helpful. Liz always remember who I am! DJ Palma

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  Ryan Turnmire
  5

  Review from sunset pizza hut: we work with these folks every day of the week and they are always fantastic, helpful, kind and fun to work with. Thanks everyone!

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  Maureen German
  5

  The tellers and Bank Manager are great people to work with, very professional and friendly.

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  Curt Bauer, Realtor
  5

  Always friendly. Kayla was very helpful the other day.