Washington Trust Bank E Lakeside Ave, Coeur d'Alene

Washington Trust Bank Reviews

• J

  Judy Frank
  5

  Simply the best. Everything you want from a bank. You never have to think about it. I have used this bank ever since they opened branches in Idaho and have always found them helpful, responsive and accurate. On-line banking and bill pay are fast and convenient.Real time savers. I never have to worry about payments not being made with auto-pay and still have complete control over my funds. The staff is friendly but professional. Just today, they helped me with a wire transfer -- something I rarely need to do -- and the service could not have been better. Thank you!

• s

  sam iamdj
  5

  I've been with Washington Trust Bank Coeur d'Alene ID branch, for over 10 years now. From business to personal banking. They're hands down the best bank to do business with. Always ready to help and not looking at you as how much of a revenue source can they turn you into. Also I've had two real estate loans. My experience couldn't of been better.

  Response from the owner

  Thank you for your review, Sam. We are so glad to hear that you have had a good experience working with our Coeur d'Alene team. We are always striving to provide each of our customers with excellent, personalized service and we are happy to hear that that has been your experience. We look forward to working with you more going forward.

• B

  Beverly Lodge
  3

  Like most banks, the customer service is great, but the major thing I look for in a bank these days is online banking. Washington Trust really needs to catch up to the times. My very first purchase attempts online were denied because my account had the incorrect zip code somehow (online purchases for Netflix and Hulu, for example, match the account zip code with a debit card). I have had to reset my password over four times now, the app only worked occasionally (which I deleted), you can't deposit checks via phone like other banks, among other cool features, and every other time I try to even login online on my phone it says "user blocked" and I have to reset my password all over again. Online banking is really important to me, so I am going to have to switch banks. If online banking is important to you, my advice is skip Washington Trust.

• g

  grant richards
  5

  We use WA Trust for our small business and couldn't be happier. They know you by name and make every transaction easy.

• J

  Jacobb Jean
  3

  The banking has been good, up until I had to deal with paul who would rather carry on a conversation about personal things then help customers, we he brought his attention to me I had to repeat myself multiple times cause I felt he just was not paying attention, I'm going to switch my bank....I'm not important enough I guess

  Response from the owner

  At Washington Trust Bank we pride ourselves on providing outstanding customers service. We are sorry to hear that you feel you experienced anything less than this. We appreciate your feedback and would like to learn more about your experience so that we can help to resolve the issue. Please reach out to me at [email protected] so we can work through this together.

• V

  Violet Skies
  1

  Only allowing vaccinated ppl in without masks. Nope.

• D

  Dave Harper
  5

  I wish all bank employees were as welcoming as these are!

• S

  Scott Colbert
  5

  I have been pleased with service. Thanks Nelson. Thanks Heidi.