Washington Savings Bank Middlesex St, Lowell

Washington Savings Bank Reviews

• B

  Boston Mom
  1

  Horrible bank all around with the worst customer service I've ever encountered. If you need to call for any issue at all, good luck. I always seem to get the same woman and she is unbelievably rude and will talk over you and just continue to get louder until you let her speak. They seriously need to teach their staff some customer etiquette. I mean this is common sense. Something they clearly lack. Don't get me started on my debit card CONSTANTLY being blocked. You know how frustrating it is being denied when trying to pay for something knowing you have plenty of money to cover it? Bottom line, just stay away.

  Response from the owner

  Sorry to hear of your customer service interactions. Please call me directly for assistance. Sean Lydon VP Retail Banking 978-569-1650

• K

  Kevin Hagen
  1

  Customer for 5+ years; went to deposit a large check from our mortgage refinance. At first they told me they had to hold the check for 5 days. I, of course agreed, then they told me they're weren't going to cash the check unless my wife also came in with an ID; turning me away with a very large check. This was the final straw in a long line of poor customer service, many technical glitches, and poor travel service. People expecting a high level of customer advocacy, quality service, and quality online banking BEWARE!

  Response from the owner

  Dear Mr. H. We sincerely apologize for the inconvenience of the check negotiation regulations. Please contact me directly at 978-569-1650. VP Sean Lydon

• T

  T W
  1

  If you care about timely mobile deposits for your business or online banking, look literally anywhere else. Every couple of weeks, their website just decides to boot your devices out and not let you break back into your own account without contacting them by phone during their business hours (when you’re using the correct information/password). Their advice is usually “delete the cookies” like it’s 1997 and when you do, still nothing works and they have to reset your account manually. This bank has a long way to go to match any other competitors in the 21st century. Been meaning to for a long time and just didn’t want to deal with the hassle, but canceling this account asap

  Response from the owner

  Hi TT, The bank takes your online security seriously and we often upgrade to keep current with industry best practices. A recent upgrade implemented a one-time passcode (OTP) system to access the online services. We apologize for any inconvenience this may have caused. Please give us the opportunity to rectify any issues and contact me directly at (978) 569-1603 Jennifer Valadao, AVP Retail Banking

• S

  Stacie Casaubon
  2

  I was in today to deposit a check. The man who helped me never said a word, just waved me over. When he was done, he put the slip on the desk and continued working. I asked "Am I all set?" He said yes and barely whispered a "have a nice day." That's rude in my opinion. Was I bothering him by depositing a check?? I never even signed it....

  Response from the owner

  Dear Stacie, we sincerely apologize for the level of service you experienced. Please contact me directly at (978) 569-1650 Sean Lydon VP Retail Banking.

• j

  jason tevepaugh
  5

  I just recently lost my ATM card and I went into the Washington Savings in Lowell. They were quick and efficient with the most friendly staff. Every time I walk in I am Treated very well and will always use them for banking. Thank you again for the A1 service.

  Response from the owner

  Thanks for a great review!

• V

  Victoria Mcmahon
  5

  Excellent service. Still retains that old time service when banks were more personal and wanted your business unlike today's big banks. Refinanced mortgage when one large bank deemed me small potatoes! I have several accounts at this bank and am a quite satisfied customer.

  Response from the owner

  Thanks for the great review!

• A

  Ami Shah
  2

  They do not do what they promise. They promise high interest rate on checking account and their interest amount differs every month even though amount in the account is the same. No one has a clue why is that. Many times they make it super hard to login to on line account so you have no clue what is going on with your account. They have only two branches so if it is far from you please do not open up an account.For Certain transactions they want you to go down to the bank personally.

  Response from the owner

  Ms. Shah. Sorry for the inconvenience. As communicated to you before, interest varies with the business days in the month. As we have told you many times in the past, the same rules to qualify for rewards must apply to all customers. We are happy to grant exceptions 1,2, and even 3 times, but there is a point we must be fair to other customers who always manage their account properly. Your account is always a free account. Please contact me directly if you feel there was a bank error or another circumstance and we will gladly accomodate you. Sean Lydon VP Retail Delivery 978-569-1650.

• F

  Frank H
  5

  This the friendliest and most caring bank Ive ever seen. They treat you like a friend not a number. Other banks should take note of how the folks at WSB treat people.

  Response from the owner

  Thanks for a great review!

• V

  Vincent Perez
  2

  I just got off the phone with a person that worked here i wish i caught her name but she was very rude very uninterested in helping me and kept interrupting me while i’m trying to explain an issue that i’m having. smh this was a good bank but been having issues with them not cool !

  Response from the owner

  Dear Mr. P. We apologize for the level of service you experienced. Please contact me directly at 978-569-1650 for resolution. Sean Lydon VP Retail banking.

• M

  Mark Duggan
  1

  STAY AWAY Manager extremely RUDE . Speaks over you and threatens you because she thinks she makes the laws. ZERO STARS ARE A BETTER CHOICE

  Response from the owner

  We apologize for the inconvenience Mr. D, but masks are required in the lobby for the safety of all. Please contact me directly at 978-569-1650 to discuss concerns, Sean Lydon VP Retail Banking