Walt Massey Nissan Service Western Byp, Andalusia

Walt Massey Nissan Service Reviews

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  Tracy Langseth
  4

  I could have been notified about the option to recoup my transmission cost in full from the start. That being said they did provide excellent customer service. I feel Nissan has created a no win for the dealership in this transmission issue. It probably would have taken breaking some Nissan rule to notify me but it would have saved me $800

  Response from the owner

  Thank you for the review Tracy! Providing our customers with world-class customer service is our top priority here at Walt Massey Nissan, and we are so glad you experienced just that during your recent visit to our service department.

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  Rob West
  5

  We recently went to Walt Massey Nissan to purchase a new Nissan Sentra for our daughter Brooke, and it is her first car. I can't say enough about our salesman Brad Boothe. He was very attentive to our needs and what we wanted for our daughter Brooke's first car. Brad was very courteous and professional and even had her car delivered to Florala High School to surprise her once the deal was finalized! I would without hesitation recommend Brad to anyone who is looking for a car! Thank you very much Brad Boothe and Walt Massey Nissan, The West Family Rob, Jessica, and Brooke

  Response from the owner

  Hey, Rob! Congratulations on your purchase of a new Nissan! We are ecstatic to hear that you had a great experience with us. We hope your daughter loves her new car! If there is anything we can do for you, do not hesitate to call us. We appreciate your business and look forward to seeing you again soon!

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  Frizzy Lizzy
  5

  Nothing but 5 stars. I applied online with what I wanted and within 1 hour I received a call with everything approved with the payment and interest rate I was looking for. I made an appointment to sign and pick up my vehicle the same day. Exceptional staff and service.

  Response from the owner

  Hey, Frizzy! Congratulations on your purchase of a new vehicle. We are ecstatic to hear that you had a great experience with us and we hope to see you soon. Enjoy your new car!

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  Sheena Huggins
  5

  Patrick went above and beyond for us to make sure we got in the vehicle we wanted. What Mobile,Alabama wouldn't do for us, Walt Massey Nissan of Andalusia did. It was a very smooth process and they were way informative. They have earned our business now and for the future.

  Response from the owner

  Hey, Sheena! Congratulations on your purchase of a new vehicle! We are ecstatic to hear that you had a great experience with us. This is the service you deserve, and what we strive to provide consistently, with every customer. Walt Massey Nissan greatly values your business!

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  Jessyka Cain
  5

  This is my 2nd purchase with Brad at Walt Massey Nissan. He is straightforward and doesn't play games. The entire staff goes above and beyond and makes everyone feel important. Thank you for everything! My son also enjoyed playing some basketball with the staff :-)

  Response from the owner

  Congratulations on your new purchase, Jessyka! Exceptional customer service is what Walt Massey Nissan strives to provide our customers on a consistent basis. Thank you for your continued patronage & we look forward to serving you again in the future.

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  Heather Bodiford
  5

  After my old car broke down in Andalusia yesterday, and the repairs were going to be more than the car was worth, I called Massey Nissan just to see what my options were. Johnny Duggan called me back shortly after and even drove to the body shop to pick me up! I left in a brand new Nissan Rogue shortly after. It was a great, easy buying experience. If and when I need a car in the future, I will make the trip to Andalusia to buy from them again.

  Response from the owner

  Hey, Heather. Congratulations on your purchase of a new vehicle! We are ecstatic to hear that you had a great experience with us. This is the service you deserve, and what we strive to provide consistently, with every customer. Walt Massey Nissan greatly values your business!

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  Taylor Duffell
  5

  Everyone we dealt with was so friendly and they really make you feel welcomed! Josh Sutton was a HUGE help with making our purchase of a 2018 Nissan Rogue possible! We love our new ride and would definitely do business with them again.

  Response from the owner

  Thank you for the 5 star review Taylor! We are so glad you had a great buying experience working with Josh, and that you are loving your new Nissan Rogue. We look forward to assisting you again in the future, and please let us know if we can help you in any way.

• A

  Autherine Davis
  1

  Had a scheduled simple, routine oil change. Required a tire rotation. Within 10-15 minutes of leaving the dealership my tire maintenance light came on. I called the dealership immediately. Side note, raining heavy and roads saturated. I was instructed to come back to the dealership. Within 2-3 minutes, got a return call from the dealership. Was told to stop where I was at that point and they would come to me. Within 15-30 minutes, a young man appeared. He was very shy and acted afraid to talk to me. I was taken aback by his demeanor. We traded vehicles and he took a lug wrench from the floor board of the dealership vehicle. He preceded to tighten the lugs on all 4 of my SUV tires. We went back to the dealership and that’s where everything positive went negative. After doing something to my vehicle, a young inexperienced person came to speak with me. No apology given, no explanation of what may have happened and the information that I gave on the road prior to my tire maintenance light coming on, I was told that I probably hit a water puddle and that was what made the light come on. I was at the dealership from 10:50 until after 3pm. No lunch!!! It wasn’t until I mentioned my perception of POOR SERVICE RECOVERY that I was offered “tidbits”. NOT EXCEPTABLE!!! My next call will be to corporate. Very disappointed and unhappy, Autherine M. Davis,RN, Retired 42 year, Human Resources Director

  Response from the owner

  Mrs. Davis, we are very sorry that your visit with us was not a pleasant one. The routine oil change and tire rotation were performed, however the tire maintenance light was not reset as needed, causing it to appear there was an issue with your vehicle’s tires. As soon as our service manager was advised of the situation with your vehicle, he immediately instructed the service advisor to contact you back and send a service technician to you to ensure any issue with your vehicle’s tires was promptly taken care of. We do regret that once you arrived back to the dealership, there was poor communication from the service advisor to you on the status of your vehicle. This is not the level of customer service our customers have come to expect from our team here at Walt Massey Nissan! We take every complaint very seriously and would like to remedy the situation. We want to earn your trust and would like to see if you would speak with our Service Manager, Will Mack. Thanks for your consideration and we look forward to helping you.

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  Nathan Jenkins
  5

  We found a used car that we were interested in a Massey, we got in touch with Tabitha Jenkins (not kin to us) and decided that car wouldn't work for us. We ended up purchasing an Armada instead She took all the extra time to work with us and help us in any way before we ever visited the dealership. We had the best experience of any large dealership we've purchased from. I highly recommend this dealership and Tabitha as a sales rep.

  Response from the owner

  We are so happy that you are enjoying your new Nissan Armada that you purchased from Tabitha. Customer Satisfaction is our #1 priority and we are always here to help. Thanks for choosing Walt Massey Nissan and have a Happy Thanksgiving!

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  Bridgette burgans
  5

  Patrick Broder is by far the best car salesman I’ve ever dealt with. I’ve bought multiple vehicles and each one has always been the same fast and easy purchase process.

  Response from the owner

  Thank you so much for your review and feedback, Bridgette! Exceptional customer service is what Walt Massey Nissan strives to provide our customers on a consistent basis. Thank you for your continued patronage & we look forward to serving you again in the future.