1st Franklin Financial Dr, Andalusia

1st Franklin Financial Reviews

• J

  Jan Warren
  5

  The staff is always there to help anytime. I enjoy doing business with them.

  Response from the owner

  We are looking forward to your next visit! We enjoy having you as a customer, Jan.

• E

  Erica Uber
  1

  The lady’s that work there always have an attitude! I have called and tried to cancel the life insurance and the accident insurance and was told I could not, so I called corporate and they told me to go in to the branch and they would cancel it and give my money back! The lady still insisted I must have them to protect my loan! I’m very unpleased with my experience with 1st Franklin! If your late on a payment even by a day they look down on you! I was quarantined and unable to work they didn’t care why I didn’t have my payment still called me everyday! I would not recommend anyone to go get a loan from them!

  Response from the owner

  We would like to apologize for your disappointment with our Andalusia office. Please know that your feedback is important to us and we would like to discuss this matter with you. Please contact our Quality Assurance Department at 1-800-700-7943. Representatives are available Monday through Friday, 8:30am to 5:00pm EST.

• V

  Valerie Florence
  5

  They are the Sweet's People I know. I love doing businesses with them

  Response from the owner

  This review made our day!

• N

  Nikki Adams
  5

  These ladies are FABULOUS!!! So helpful and easy to work with.

  Response from the owner

  Hello, Nikki! Thank you for leaving a great review for our Andalusia team!

• J

  Jason Smith
  5

  These guys are great they took a chance on me when no one else would and I will continue to use them in the future. Very polite and professional staff.

  Response from the owner

  We're happy that we could help you, Jason! Thank you for your review.

• B

  Blake Worley
  1

  Unfortunately i have been a customer since 2009 or so. Started out with only a $300 loan...now it is much bigger. My paychecks are not steady...some are much lower than others. Everytime i miss a payment (late)...they call me and leave voicemails, and talk to me like im a child or a damn dog!! I tell them i dont have a payment, and theyre like "can u borrow it from someone?" Hell no!!! Thats why im in this situation now. I do all my business with the Troy office. They are much nicer and dont give any lip or issues. They take my payment, late or on time..and dont say a word. Andalusia office = pathetic, sorry customer service!!!

• T

  Trevor Linzy
  5

  Very helpful and respectful to me every time I have needed help. Always have went above and beyond what I have expected.

  Response from the owner

  We believe that business is all about people and the greatest compliments we can receive are those that highlight the commitment of our staff to deliver the best possible service.

• K

  Kristen Terry
  5

  The staff is very nice and professional. I'll definitely use them again

  Response from the owner

  We know that you have options and we are very happy you chose to do business with us.

• A

  Andrew Zander
  5

  Nice people easy to deal with they will help you when your in a need of cash

  Response from the owner

  We are so grateful for your feedback.

• M

  Michael Garrett
  5

  The best finance company to work with. I would recommend doing business with them.

  Response from the owner

  We recognize our customers are busy and are beyond thankful for their willingness to spend time giving us feedback.