Walden Savings Bank Scotts Corner Dr, Montgomery

Walden Savings Bank Reviews

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  Dennis Pacella
  5

  Nicole in the contact center was extremely pleasant to deal with. I called in with a lot of questions/ concerns and she was very quick to answer all of my concerns with my accounts. She was very pleasant to deal with even though I was not. I am grateful I got her as my rep as I have not had great success with WSB in the past. Thank you Nicole!!

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  John Bonhomme
  3

  Review Update: VP of Lending personally reached out to me after leaving my review and dug into my file. He was able to turn things around and get the ball rolling again. It was good to see that true business principles are still alive. Daniel recognized that a customer wasn't satisfied with the lending process and was able to come up with a solution and bring the deal to the closing table. I am happy to see old school banking still alive as policies and rules can convolute the end goal. I am removing 2 stars due to the stress and process it took to get to the closing table. The most important factor is that the deal closed thank to Daniel.

  Response from the owner

  We regret to hear that you had this experience with us and appreciate you bringing this matter to our attention. A member of our management team will be in contact with you so that we may resolve this together.

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  Jesse Campo
  5

  Great experience. They go above and beyond for their customers.

• S

  Steve Saturno
  5

  i have been banking with WSB for 30 years and absolutely love them. i would highly recommend this bank to anyone if they want great customer service, people who care about their customer and who will take an extra step to make sure you are satisfied. THANK YOU WSB!!

• J

  Jakob Gleason
  2

  Great institution, however, they really need to do something about their hours. Very inconvenient. They are only opened past 4:30pm twice a week. As someone who has a 9-5, you can see why this isn’t the greatest place to bank

  Response from the owner

  Hi Jakob Gleason thank you for taking the time to leave us your feedback. As you mention, our branches are open until 6:00 PM on Thursday and Friday and we have Saturday hours available as well. You may also take advanatge our our digital banking options which may used anytime. If you'd like any assitance or a demonstartion on using these services, please reach out to us at 845-457-7700 option #3 and we'd be happy to help.

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  Wendy Nicholson
  5

  Rebecca at WSB was super helpful when I opened my business checking account. She always responded to me in a timely manner and made this process very smooth and quick. I highly recommend WSB!

• D

  Dhanbir Dhaliwal
  4

  Great service would definitely recommend to refinance through Walden saving bank very easy to work with everything went smooth and well.

• P

  Paul DeFrancis
  1

  FINALLY closed the loan but wished I had just went with another lender... NO communication on status and had to threaten to pull my loan for any action to take place. Safe yourself the frustration.

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  Licata Cecilia
  5

  CHRIS KARAS WAS VERY PROFESSIONAL. ALWAYS RETURNED MY EMAILS OR PHONE CALLS IN A TIMELY MANOR. I WOULD RECCOMMED MY FRIENDS AND FAMILY TO CHRIS AND WALDEN SAVING BANK.

• W

  Wendy Moore
  5

  Staff is always helpful, friendly and pleasant to work with. They go the extra mile to accommodate your needs. Never a bad experience. They are ready and willing to serve. Number #1 in my book!