WaFd Bank W Mariposa Rd, Nogales

WaFd Bank Reviews

• K

  Kiki Peraza
  1

  I had 600 dollars of fraudulent charges placed on my account, I called the fraud department within 2 minutes of the charges posting, I called and cancelled my debit card, within 4 minutes, and I WENT to my local branch within 30 minutes. After all this, I had to call customer service, 800 number, the next day and go through the process again. I was asked if I had reported this already, seriously I was asked!! I was then asked if I had reached out to the company the fraudulent charges had been made to. They then passed me on to another "customer service" rep, and again, I was asked if this had been reported. Any ways, I have still not recuperated my money, I doubt I will, but I will be leaving this HORRIBLE bank very soon. This is the worse bank I've ever dealt with in my life.

  Response from the owner

  We're sorry to hear you had a disappointing experience with the local branch. We are escalating your feedback to the local management team for review.

• J

  Joe J
  1

  Very unhappy recently with this bank. I go in every month at least to do basic transactions. Make deposits and get change. I was there this last week to make change same as I have for 2 years. I waited in line an uncomfortable amount of time. When finally a teller (Norma I believe) called me up. I let her know I just wanted some change. She said I would have to make a deposit. I said that was ok I understand if they needed a transaction. I provided the account number and debit card. She asked for ID which I provided. And even asked for my social. She told me I wasn't on the account and could not deposit or provide change. "Since when does somebody have to be on an account to deposit, especially having all the identifications and same name as the account holder" she it was policy now. She was especially rude and difficult for a situation that did not require any of that. I am writing directly to the bank because not only are they losing my account my family is already looking at changing banks for that account. I hope someone reviews the video of the situation and goes over it with the employee. Terrible costumer service on her part and unnecessarily difficult. I am thinking it was more of a personal issue of hers and hopefully the situation will remind her how not to treat people.

  Response from the owner

  Hello Joe J, Thank you for bringing your concerns to our attention. We apologize for the delay in response while we performed our research. We regret your customer service experience at the branch. It is never our intent to provide less than remarkable service to every person who visits Washington Federal. With our recent changes in how Washington Federal conducts cash transactions, the Bank has adopted policies and procedures as part of its efforts to comply with Federal Regulation. These procedures do require identification from person’s conducting transactions. Every financial institution is required to have in place policies and procedures to ensure they know their customers. Each institution’s procedures vary based on their size and complexity. We would appreciate an opportunity to win back your loyalty. Thank you- Rebeccah M

• A

  Anthony Ward
  1

  This bank is not known for their customer service. Truthfully, it's only one of your representatives I have a problem with and if I'm not mistaken she's one of your personal banker(s). I sure hope you will take care of this matter, so I don't have to face the same problem again or I will be forced to consider my options including leaving the bank and/or closing my accounts.

  Response from the owner

  Hello Anthony Ward, We are sorry to hear about your client experience. Would you please contact our Client Care Center at 1-800-324-9375 to discuss? -Rebeccah M

• J

  Jose Valencia
  5

  Ok place has helpfull great peolpe working the front desks.

  Response from the owner

  Hello Mr. Valencia! Thank you so much for your Stellar 5-Star review of our Nogales AZ office! We appreciate your business with WaFd Bank and look forward to continue meeting all your banking needs. - Daniel F