WaFd Bank Cooper Point Rd, Olympia

WaFd Bank Reviews

• A

  Ang Stro
  1

  Horrible from the start. I scheduled an appointment at the Lacey branch for my husband and I to talk with an LO about a HELOC. We showed up for our appointment and were told the LO only works at the Olympia branch, despite the fact I had an email confirmation with the Lacey branch’s address and the time of our appointment. We called to let the LO know that we wouldn’t be able to make it across town in time. The LO was busy so someone else took a message. We never heard back from the LO. We rescheduled for a phone appointment instead. During the process we received very little communication, questions and emails weren’t responded to for several days to a week. I continually had to reach out for updates. We signed documents with the title company and they were recorded two days ago but still haven’t heard from anyone. I attempted several times to open a checking account online but kept receiving error messages. I called customer service and was told to just “try again.” We want a checking account with WaFd to more easily access our funds and not have to go into a branch each time for a check when we need to pay for something. I time off work to go to the Olympia branch to open a checking account because I couldn’t through the website due to the errors, but was told there wasn’t anyone working that day to help us. As my husband put it “they’re a bank, just sometimes, not all the time.” I regret ever starting this process with WaFd and can’t wait to pay off our HELOC and move on.

  Response from the owner

  We're sorry to hear you had a disappointing experience. We are escalating your feedback to the local management team for review.

• K

  Kathy Lathrop
  5

  Chris Campbell made it possible for us to finish our retirement home! When no other lender would fund us to finish our build, she didn't even hesitate. She stretched the boundary of her bank to include us and made trips to the build to inspect our progress so we could draw on the funds. When we sold our original home and retired to the newly built home, she was the one I called to untangle some confusion about paying off our loan. She is professional as well as friendly and genuinely cared about us. I will recommend and trust her always.

  Response from the owner

  Hello, Thank you for your 5 Star review. We appreciate your business and are happy we were able to assist you with your banking needs. Thank you for being a part of WAFD Bank!

• B

  Brett Riedmayer
  5

  We love using this bank great customer service awesome workers at this branch!!!

  Response from the owner

  Hello Brett Riedmayer, Thanks so much for the 5-star review and for taking the time to share your feedback. We are glad we've provided you with great customer service. Thank you for allowing us to serve your banking needs. -Maria P.

• J

  Jennifer L
  5

  Quick service with a smile. I always feel welcome here.

  Response from the owner

  Hello Jennifer L, Thank you for your 5 Star review. We appreciate your business and are happy we were able to assist you with your banking needs. Thank you for being a part of WAFD Bank!