WaFd Bank N Prince St, Clovis

WaFd Bank Reviews

• J

  Jordin Cordova
  2

  Enjoyed banking with them, at first very polite and helpful. After a few months, mind you I’ve never had any problems with any of the workers and only have had my account open for a little under a year, one of the workers would give me nothing but hassle at the window while depositing my check, etc. I have had several interactions with this worker all of which were not pleasant and she was very rude to me. WOULD NOT RECOMMEND this bank, as I did close my account and took my business else where. Only gave two starts because the Manager Raul was very understanding and did apologize and talk with me about the situation.

  Response from the owner

  Hello, We're sorry to hear you had a disappointing experience with the local branch and the call center. We are escalating your feedback to the local management team for review.

• J

  Josh Cook
  5

  Lately Washington Federal has been really good. I've got my card replaced multiple times. I've spoken with the manager on multiple occasions. All of my needs and request have been handled very good. The people within the branch in Clovis make life much easier. Great bank to do business with.

  Response from the owner

  Hello Josh Cook, Thank you so much for the 5-star review and for taking the time to share your feedback. We are glad we've provided you with great customer service. Thank you for allowing us to serve your banking needs. Michaella L.

• G

  Glenn Lester
  1

  I was a Bank of America customer that left when Washington Federal took over. I'd played enough rounds of musical banking in my life and decided to go with USAA as a more stable alternative. Very, VERY glad I made that decision. I used to pop in to this branch once in a while to get change if I needed different denominations after hitting the ATM. I never had a problem and was always met with a friendly and helpful attitude. Until today. I tried to exchange twenties for tens in the drive thru. I was told they wouldn't do that unless I was a customer. Dumbstruck, I thought maybe it was a drive thru thing, so I went inside. Same thing. They wouldn't exchange identical amounts of US legal tender bills with me because I wasn't a customer. Are you freaking kidding me? What kind of petty BS is that? Well once upon a time, I may have come to this bank had I need for local loans or services because of that earlier helpfulness and convenience, but now there's not a chance in hell of that! And I eagerly anticipate the day these chintzy idiots are bought out by the next conglomerate - or better yet - the day they go out of business altogether!

  Response from the owner

  Hello Glenn Lester, We are so sorry to hear about your client experience with Washington Federal. Will you please contact our Client Care Center at 800-324-9375 to discuss? Thank you- Mike J

• H

  Houston Walker
  5

  Enjoy banking with them. They are professional and very helpful in in answering questions.

  Response from the owner

  Hello, Thank you so much for the 5-star review and for taking the time to share your feedback.