WaFd Bank Mountain City Hwy, Elko

WaFd Bank Reviews

• 7

  775 Woodworx
  1

  This bank is years behind even the smallest credit unions. Holds millions of dollars and yet can't update a system in a few short hours like the rest of the world. Not worth putting your money into. Garbage customer service, always turning the problem and blaming their customers. Go elsewhere.

  Response from the owner

  We're sorry to hear you had a disappointing experience with the local branch. We are escalating your feedback to the local management team for review.

• M

  Mike Gilbert
  5

  We really enjoyed Skylar and how welcome she made us feel when opening our business account. She's extremely kind, understanding and patient, couldn't ask for anything better.

  Response from the owner

  Hello Mr. Gilbert, Thank you so much for the 5-star review and for taking the time to share your feedback. We are glad the Skylar was able to provided you with great customer service

• S

  Stephanie Long Woodard
  4

  Washington Federal Bank is been okay and I'll go Nevada since I've been here for a month my thing is it's a little hidden took me a minute to find it it's not advertised very well it's kind of in this little hole off the road in the shopping center but otherwise everything's fine

  Response from the owner

  Hello Stephanie, Thank you so much for the 4-star review and for taking the time to share your feedback. We are glad we've provided you with good customer service. Thank you for allowing us to serve your banking needs.

• C

  Crystal Smith
  1

  This is one of the worst bank branches I have ever worked with in Elko. They put holds on money for 2 days but then if the weekend falls perced to make it 5 days! Also they have lost our deposite from my husbands job at the mines, then perceded to take all day to find it. They have charged insuficiant fees when there is still money in the account and they refuse at times to pay it back. Then when I called the national number they have given us our funds back for that fee that our local elko branch has placed on there. What ever you do dont open and start an account unless your willingly okay with the elko washington federal bank stealing/taking your money how they want. Very poor customer service over the phone as well because nothing is their fault and its up to us to watch and catch these things and then when you call them out they give you the run around! Cant wait to get back to town to close this account and go else where!

  Response from the owner

  Hello, Ms Smith We're sorry to hear you had a disappointing experience with the local branch. We are escalating your feedback to the local management team for review - Mike J

• K

  Kyra Iris Walton
  5

  Washington Federal and the Elko branch employees have been awesome during the government shutdown. They saved me and many other federal employees with interest free loans.

  Response from the owner

  Hello Kyra Iris Walton, Thank you for the 5-star review and for taking the time to share your feedback. We are glad we've provided you with great customer service. Thank you for allowing us to serve your banking needs. -Mike J

• J

  Joshua Colyer
  1

  Internet site is constantly having problems when you have a problem on a weekend with your card your screwed cause there 24 hr line people can't do anything to help you this has to be the most horrible bank I've ever delt with

  Response from the owner

  Hello, We're sorry to hear you had a disappointing experience with Washington Federal.We are escalating your feedback to the local management team for review.-Jazmin R.

• J

  James King
  5

  Always courteous and helpful. No mistakes to date.

  Response from the owner

  Hello James, Thank you so much for the 5-star review and for taking the time to share your feedback. We are glad we've provided you with great customer service. Thank you for allowing us to serve your banking needs. -Garrett M

• R

  Russell Mistretta
  5

  Thank you for the great service. Wow on the friendly service. :)

  Response from the owner

  Hello Mr. Mistretta, Thank you so much for the 5-star review and for taking the time to share your feedback. We are glad we've provided you with great customer service. Thank you for allowing us to serve your banking needs

• D

  Destiney Grabowski
  1

  One of the rudest banks I have ever went to

  Response from the owner

  Hello, Thanks for the explanation. We will pass it on the local management team for review. -Garrett M.

• T

  Tod Dizzle
  5

  Yee yee, good bank, good bank

  Response from the owner

  Hello Tod, Thank you so much for the 5-star review and for taking the time to share your feedback. We are glad we've provided you with great customer service. Thank you for allowing us to serve your banking needs. - Marisol O.