U.S. Bank Branch Idaho St, Elko

U.S. Bank Branch Reviews

• M

  Matt B
  1

  I watched my GF go through the entire fraud process with US bank when someone hacked into her online checking account (how the hackers got by 2FA is scary). The person she dealt with at the physical branch in Elko was disinterested and flat out rude. Out of 6-7 different people she dealt with on the phone, only one seemed to have any clue what was going on. Once everything got resolved, US Bank decided on their own, completely without her consent, to move her to a gold checking account that charges $15 a month. Sleazy stuff US Bank. Are you owned by Wells Fargo by chance? This bank is a mess both locally and nationally, plus their online security is super sketchy. I wouldn’t recommend this bank to anyone.

  Response from the owner

  Hello, Matt. Thank you for taking the time to leave a review. I apologize that your girlfriends experience wasn't better. I know how stressful a fraud situation can be and am sorry that it was made worse. We appreciate the honest feedback, as we use comments like yours to improve our processes. Thanks again for sharing. ^Heather

• W

  Wayne Felzien
  1

  Bake is sub-par, we went there from Elko Federal credit union, I hate to say I miss them. Us bank manager she is less than interested in listing or trying to help, she should just stay hole would be just as helpful!

  Response from the owner

  Hi Wayne, thank you for taking a moment to reach out. We're sorry to see you had an unfavorable experience at one of our branches. This is certainly concerning to us and we welcome the chance to discuss it further, and offer our help in any way we can. Please send an email with your phone number and reference #0623 to [email protected]. Once we receive this information we will contact you within 24-48 business hours to further assist. We look forward to speaking with you soon. All the best, ^Kortnee

• k

  kinggamer kg
  1

  After seeing them defend that bank manager who racially profiled Joe morrow, I don't care if US bank is the last bank in operations I'll never have an account at a bank that will claim that man did nothing wrong.

• E

  Erica Borkenhagen
  1

  I opened an account with this bank last year us bank has been the most frustrating bank I've ever dealt with everything is about their policies not customer service my father died and I wasn't able to attend his funeral Mass I had a balance in my bank account of 80,000 at the time because I had sold my house my debit card was denied when I tried to purchase a plane ticket I called the branch and was told that because my account hadn't been opened a year I had a 1000 dollar limit on my card and they couldn't raise it lady told me she wasn't going to listen to me yell at her which I hadn't but I was very upset she made it very clear she could have cared less that my father had just passed thanks us bank

  Response from the owner

  We're sorry to hear about your experience at the branch, Erica. We would like the chance to talk with you further about your visit and offer our help in any way we can. Please email your phone number and reference #5567 to us at [email protected] and we'll call you within 48 business hours. Once we have your phone number an Ambassador will be glad to assist with this matter. We look forward to hearing from you. Thank you, ^Kortnee

• b

  bethanie vazquez
  2

  The slowest drive up tellers I’ve ever encountered. Very few atms through out town. And half the time the ones they do have, are down or not working correctly. Building wasn’t open to the public for like a year.

  Response from the owner

  Hi Bethanie, thanks for reaching out. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. Regards, ^Kortnee

• J

  Joey Knight
  1

  Went to pull out 11grand, and was met with a very rude unprofessional teller. Very disappointed, Been with us bank for years. Honestly thinking about switching banks.

  Response from the owner

  Hello Joey, Thank you for sharing your experience. I hope you were able to get all of your transactions completed and questions answered. If you still have questions, please call Customer Service at 800.872.2657 where bankers can help with your banking needs 24/7. All the best, ^Kim

• J

  Jade Hiler
  2

  I’ve been put on hold for 20 minutes every-time I call and it hangs up on me while on hold so when I call back and they ask if they can put me on hold I tell them the machine hung up on me and they say “oh can I put you on hold” so I say yes and behold another 20 minutes later and I get hung up on again! I think they need to set a rule in place where you can’t leave a person on hold for more then 10 minutes and at least check in on them so they know you haven’t forgotten they are waiting to be helped. I understand being busy but it’s a little ridiculous that 40 minutes later and I haven’t talked to anyone. Perhaps hire more people at this location..

  Response from the owner

  Hello Jade, I'm really sorry to hear that you've had to wait so long and that you still haven't received assistance. We'd really like to speak with you and to help in whatever way we can. Please send us an email at [email protected] with your phone number and reference number 3251. Once we receive your phone number, we'll give you a call within one business day. We hope to hear from you soon.^Caitlin

• J

  Jake martin
  3

  20 minutes on “hold” is not really ahold it’s a standby BUT being a forgiving person it’s ok even though the operator that answered didn’t sound very friendly at all. Sometimes it happens.

  Response from the owner

  We apologize you couldn’t reach the branch when you called, Jake. You are always welcome to call Customer Service with any questions about your account at 800-872-2657. If this is something you would like to discuss further. Please send us an email with your phone number to [email protected], including reference number 3150. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you soon. ^Larisa

• J

  J W
  1

  Don’t deposit any money into the ATM, its old and doesn’t get serviced apparently, unless you want to chance waiting up to ten days for it. P.s. I hate this bank

  Response from the owner

  Hello, Joshua. Your review is very concerning to us. We want to be sure you were able to complete your deposit. We would appreciate if you would contact our customer care team by calling 1.800.USBANKS to speak with a representative about your recent experience. Kind regards, The U.S. Bank Social Media Team

• A

  A McNeil
  5

  I have banked here for years, and always get great service.