Nevada State Bank | Mountain City Branch Mountain City Hwy, Elko

Nevada State Bank | Mountain City Branch Reviews

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  e Thack
  1

  Don't answer the phone, not even a recording, ATM is down 1/2 the time, drive thru closed today 4-29-20 by 4:30 even though website says drive thru open to 5:30, can't call to find out....update 3-18-22 worst bank ever, made cash deposit at drive thru ATM, would not process deposit, at drive thru representative told me they do not service that ATM only one out front and would need to file dispute, ATM serviced on Tues and Thursday only, then additional 2-3 business days before access to deposit, so total of 7-10 days before cash deposit is accredited to account! Said they always recommend using ATM on the bank not drive thru, never told me that nor have they placed a sign up.Worst bank ever, keeps your money and says sorry 7-10 days before you can access your cash deposit. Also surprisingly no response from bank as other reviews get!!!!

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  Daniel Banks
  1

  I recently moved to Nevada from Idaho. We opened an account with NV state bank. Last week we closed our bank accounts in Idaho and were given a cashiers check. I deposited this check at this branch last Thursday. I was told that since it was over 5000 dollars that they were going to put a hold on the check, for seven business days, on the amount that exceeded 5,000. Which I consented too. I checked my online balance the next day and it reflected this. My available balance reflected $5,000 more available and the additional amount still pending. I wanted to make a big purchase for Christmas. Today I checked my online balance right before purchasing and now the entire amount of that check is still pending and not reflected in my available online balance. This prevented me from making a purchase, today, that I traveled out of town to make. Keep in mind this is a cashiers check from my old bank that was issued when I closed my account, far from a risky personal check. I am clueless why this bank changed their mind and did this without informing me. I am beyond annoyed and will be exploring other banking options in the Elko area. There is nothing like not having access to your money during the Christmas season.

  Response from the owner

  Dear Mr. Banks, Thank you for taking the time to share your experience with us. We sincerely apologize for the service that you received and assure you that this is not the experience that we strive to provide, especially this time of year. Your review has been shared with our Client Relations Department so that this situation can be reviewed with the branch immediately. Our Branch Manager, Ashley, with our Spring Creek office will be contacting you directly for resolution. Thank you again for sharing this, as client feedback is very important to us.

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  Elias Amity
  5

  I made my first bank account here & it was a very good experience. Everyone was nice & helpful. Alejandra was opening my account for me, she made everything very clear & made sure I understood everything about my account before I left. Super nice staff!

  Response from the owner

  Elias, Thank you for sharing your experience with us. We appreciate the kind words and will be sure to share this with the Mountain City team. Thank you for your business!

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  munkybabii
  1

  I have visited and had accounts with banks in multiple states but I have never been in a bank with a rude teller before. My husband and I were looking to open an account with a local bank. We will definitely be looking elsewhere.

  Response from the owner

  Thank you for taking the time to share your feedback regarding Nevada State Bank and the Mountain City Branch. We sincerely apologize that you are dissatisfied with the service that you received. We would appreciate if you would click link to provide your contact information, so our Client Relations Department can contact you directly regarding your concerns. https://bit.ly/2Ij0cXb

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  Steven and Ella Smith
  5

  Very professional and friendly bank. They go out of there way to help

  Response from the owner

  Thank you for the kind words, we appreciate you!

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  Steven White
  2

  The bank hours doesn’t reflect the website hours

  Response from the owner

  Hi Steven, only Mountain City's drive-thru is open for now, with hours for May 15 and 16 of: 10a-4p M-F and 10a-2p Sat. Beginning Monday, May 18 the drive-thru's hours will be: 9a-5p M-TH, 9a-6p F, and 10a-2p Sat.

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  Cridd
  5

  They are always extremely friendly and helpful.

  Response from the owner

  Thank you for the nice feedback, Tiffany. We will share this with the team. Thank you for your business!