WaFd Bank E 1st Ave, Colville

WaFd Bank Reviews

• D

  David Lewis
  4

  I have been banking here for about 5 years. The one thing g you can always count on at this bank, is friendly, courteous and always smiling employees. Like any corporate bank now days, their rates for savings, DC's, loans and other business is about the same as far as I can tell. But the personal service can't be beaten.

  Response from the owner

  Hello David, Thank you for the 4-star review and for taking the time to share your feedback. We are happy to hear we've provided you with great customer service, & for allowing us to serve your banking needs. Michaella L

• K

  Karen Sanchez
  1

  This bank is every bit as bad as BofA... Their Customer Service is virtually non existent. Would never recommend this bank, horrible.

  Response from the owner

  We're sorry to hear you had a disappointing experience. We are escalating your feedback to the local management team for review.

• E

  Email Email
  2

  The drive through shouldn't take over 15 mins when you're the second person in line. I get things get busy but perhaps you need to hire more staff or some additional training.

  Response from the owner

  Hello, We're sorry to hear you had a disappointing experience. We are escalating your feedback to the local management team for review.

• C

  Caly Drake
  5

  Love this bank! Spokane branch knows me by name! I’m yet to know these employees well, so far they have been very polite. They have fixed many things from stolen card info, to an unknown transfer! Best bank yet!

  Response from the owner

  Hello Caly, Thank you for the 5-star review and for taking the time to share your feedback. We are happy to hear we've provided you with great customer service, & for allowing us to serve your banking needs. -Marshall B

• s

  shari bigalk
  5

  I love this bank! Whether I drive up or walk in, I never feel like just a number, I'm always warmly greeted! I also very much appreciate the commeradery I feel between the bank employees. I really need to give a shout out to Andrea Fields as well! I had a issue with a component of the Green Checking as she was right on, keeping in touch every step of the way. She also shared the importance the entire management system put on it which really instilled a faith in me as to how much Washington Federal customers are valued! I'm a member for life!

  Response from the owner

  Hello Shari Bigalk, Thanks so much for the 5-star review and for taking the time to share your feedback. We are glad we've provided you with great customer service and find our Green Checking account valuable. Thank you for allowing us to serve your banking needs!-Jazmin R.

• A

  A Hugg
  1

  I would give this place zero if I could. Double check your accounts, they are "upgrading" accounts without their customers authorization. They changed my account to one that charges $6.00 a month. They told me a letter was sent out in August 2018 and that if customers didn't respond that their account would be automatically "upgraded" which included features I never wanted and never used. When I notified them of their error they agreed to refund part of the fees and change my account back. I decided to close the account, but they never refunded the fees and they continued to charge me the $6.00! This is not a place I will ever do business with again and I highly encourage all their customers to review their statements very closely! Updated : I called this number, they couldn't do anything, couldn't get me a manager, absolutely no help!!

  Response from the owner

  Hello A Hugg, We do apologize for your client experience. Would you please contact our Client Care Center at 800-324-9375 to discuss? -Rebeccah M

• S

  Sean Montgomery
  4

  The bank is great. There people are great. The phone app stinks. It constantly needs to be called into to have passwords and security questions reset. They don't seem to think it's a problem. Is a huge one to me...

  Response from the owner

  Hello Sean Montgomery, Thanks so much for the review and for taking the time to share your feedback.Thank you for allowing us to serve your banking needs!-Rebeccah M

• B

  Breanna McFarland
  5

  Absolutely incredible to work with. they are professional yet extremely caring and friendly! I have banked with them for about 6 years now and they have been incredible, courteous and always going the extra mile! I would not want to bank anywhere else!

  Response from the owner

  Hello, Thank you for your 5 Star review. We appreciate your business and are happy we were able to assist you with your banking needs. Thank you for being a part of WAFD Bank!

• M

  Mike TimothyX
  1

  Went in to talk about banking there, and the lady was rude to me. Basically wanted me to leave and read a pamphlet. I was kinda disappointed because I was looking forward to banking there.

  Response from the owner

  We're sorry to hear you had a disappointing experience with the local branch. We are escalating your feedback to the local management team for review.

• S

  Scumpkeese Jack
  5

  This is where I bank. You should too.. great people here who care..

  Response from the owner

  Hello, Thank you for your 5 Star review. We appreciate your business and are happy we were able to assist you with your banking needs. Thank you for being a part of WAFD Bank!