WaFd Bank E 4th St, The Dalles

WaFd Bank Reviews

• D

  Debbie Patterson
  1

  Worst bank, worst personnel and worst service I’ve ever had. I would bury my money before I would trust this bank with my money. No one is safe. And if the manager is the one looking at this review it will go nowhere since she is the one I’m reviewing.

  Response from the owner

  We're sorry to hear you had a disappointing experience. We are escalating your feedback to the local management team for review.

• M

  Marsha Maya Simar (Angel Girl)
  5

  Washington Federal Bank is a great bank. They are very helpful & friendly people working at the bank. They smile, greet you kindly, & are very helpful & kind employees. The services they have at the bank are nice & helpful for me.

  Response from the owner

  Hello Ms. Simar, Thank you so much for the 5-star review and for taking the time to share your feedback. We are glad we've provided you with great customer service. Thank you for allowing us to serve your banking needs

• T

  Thomas Morgan
  1

  Terrible service. I understand closing the bank during covid, but you would think they would make keeping the ATM functional a priority. I've tried to use it twice recently, once it was out of service on a Friday at noon, the other time it malfunctioned in the middle of a transaction, said it was keeping my card for security reasons, then went to the out of order screen. I emailed them informing them of the issue, and received a complete cookie cutter response, I doubt an actual person looked at it (Thanks Steven O, Director of Service Client Care Center). I also requested to have my debit card returned, many weeks later no card. I would think when they find the ATM has kept some ones card they would get in touch with that customer, see if it was stolen or what happened then attempt to get it back to them, and ensure there where no fraudulent charges on their accounts.

  Response from the owner

  Hello Thomas Morgan, We're sorry to hear you had a disappointing experience. We are escalating your feedback to the local management team for review. -Garrett M.

• A

  Ashley Guerrero
  1

  The Dalles branch is a joke! Trying to get a new debit card has taken over a week. I have no access to my money and cannot pay bills due to having a expired card. I called the customer service number and was told that the Dalles had a instant card maker. I called the branch and was told yes come on down and we will give you a card. When I arrived (the same day) they told me the cards were counted and put away for the day and that They could send the card to my local branch in the morning for pick up. I called the next morning to see if it was ready and I was told I had to drive back to the Dalles to get it. I had already left work early once yesterday, I am NOT local to this Branch and drove 45 min in to get this taken care of the night before. Worst service I have ever had!

  Response from the owner

  We're sorry to hear you had a disappointing experience with the local branch. We are escalating your feedback to the local management team for review.

• N

  Nakia Larson
  5

  The team at The Dalles branch are amazing!! They really know how to take care of their customers. When I walk in the door I am greeted with smiles and they say my first name. The team really does make it easy to have a bank account after 10 years!!! Thank you so much, y'all!!!

  Response from the owner

  Hello Nakia! We definitely appreciate your stellar feedback of our Branch in The Dalles OR. We are happy to know that you feel taken care of and have a strong banking relationship with our wonderful folks who run the branch. And 10 years! To many more! Thank you for banking with Washington Federal.

• B

  Benjamin Birman
  1

  The staff at this particular branch at least have always been very friendly and helpful. That being said however, Washington Federal is complete garbage as a bank... Always "upgrading" things, and making them far worse than before, typically with no notification.. I'll be taking my business elsewhere, and it looks like so will many others recently..

  Response from the owner

  Hello Benjamin Birman, We are sorry to hear about your client experience. Would you please contact our Client Care Center at 800-324-9375 to discuss?- Rebeccah M

• A

  Amanda Watson
  1

  I think it is RIDICULOUS that a bank will not make change... It's a bank it's what they are there for! So I went into the Washington Federal Bank here in The Dalles, Oregon to get $100 in 1's... I had $100 in 20's should be NO problem right.... Well apparently you have to have an account in order to get change? What the heck is the point of a bank then?! Can someone please tell me where I am supposed to go to get change then, because I am very confused here! Will not go back there!

  Response from the owner

  Hello Amanda Watson. We apologize for your experience. However, Federal regulations are requiring that we identify anyone who needs to exchange cash. You’ll find that most commercial banks will require at least a profile on file if you don’t already have an account. Sincerely, Rebeccah M

• M

  Madi Thomas (MadiTHasTheTea)
  5

  Set up my first bank account here! Had no idea what i was doing but The Dalles employees were so helpful and are always willing to assist if I have any questions:)) 10/10 would recommend Washington Federal Bank, The Dalles OR!!!

  Response from the owner

  Hello Madi, Thank you so much for the 5-star review and for taking the time to share your feedback. We are glad we've provided you with great customer service. Thank you for allowing us to serve your banking needs. - Marisol O.

• C

  Cathy M
  5

  Why all the horrible reviews?? This place is amazing. The staff is awesome and they even have complimentary coffee and cookies:) love this bank. Deserves 5 stars for sure

  Response from the owner

  Hello Cathy, Thank you so much for the 5-star review and for taking the time to share your feedback. We are glad we've provided you with great customer service. Thank you for allowing us to serve your banking needs. - Marisol O.

• A

  Adam S.
  3

  5 star people at this branch, unfortunately Washington fed. I mean WafD is a 2 star bank.

  Response from the owner

  We're sorry to hear you had a disappointing experience. We are escalating your feedback to the local management team for review.