VyStar Credit Union Nw 43rd St, Gainesville

VyStar Credit Union Reviews

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  Monique Brownell
  5

  My S/O and I recently married and wanted to start the process of merging our finances. Friends of ours recommended VyStar and we are very glad they did. We were able to accomplish everything we wanted in one visit. We worked with Che Reed at this location and he was absolutely wonderful. He was able to answer all our questions, help us merge our various accounts, caught errors we didn't even notice, and managed to do it all in a timely manner. Mr. Reed was incredibly personable and professional and deserving of a raise for his good work.

  Response from the owner

  Hi Monique B, We can’t thank you enough for taking the time to provide this feedback! We're happy Che was able to help you merge your finances and gave you an excellent service. It is so great to hear he hit the mark with you!

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  Miranda Jackson
  2

  I’ve been with VyStar for almost 10 years. I was so excited to do my first auto loan with them and made sure I understood their policies before going to apply (called twice and went into the branch once). I go in today and they tell me despite a great credit score and an offer letter to a new position that pays significantly more, there’s nothing they can do to approve it, despite being told three times that it could be. I will now be closing my account upon moving out of Florida. I was excited to keep it for this loan and because they have been so good for the last several years, but seems pointless now.

  Response from the owner

  Good afternoon, We would like to apologize for your recent experience and we are sorry to hear you were less than satisfied with our service. We take member service very seriously and we strive to give each of our valued members the superior service they deserve. Please email us with the details of the issue your had and your contact information to [email protected] so that we can follow up with you personally. Thank you and we look forward to hearing from you.

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  Rosemary
  5

  Excellent Customer Service Experience!! I had a wonderful experience on this morning. I was assisted by an excellent customer service representative by the name of Taneisha Jamerson, she was very patient with me regarding my accounts and she explained to me everything in detail as to what I never knew, she’s very knowledgeable and knows her job very well. I appreciate her professionalism, respect, honesty. She took out the time to present to me great customer service. I recommend her to receive any awards, bonuses or promotion because she deserves it. Job well done. Customer Rosemary W.

  Response from the owner

  Good morning, Thank you for the 5-stars! We appreciate you taking the time to review us! We are glad that you were satisfied with our service and thank you for being a VyStar member.

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  Teya Anthony
  5

  I love VyStar! Been a member for a while now! But my recent experience has been beyond amazing with the help of Sarah Parsley. If you need help with getting a loan or any type of information with your account, she is the best person to go to!! Thank you Sarah for being so helpful, patient and sweet!

  Response from the owner

  Hi Teya A, We're very happy Sarah gave you an above and beyond service. It's great to hear your experience at our Gainesville 43rd Branch was amazing, thanks to Sarah's assistance. We're glad you took your time to provide feedback on your experience. Have a great day!

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  LaShaun Barton
  5

  I want to thank Che Reed at the Gainesville Branch on 43rd street, he was the most professional, patient and knowledgeable specialist I've spoken with in a long time, just so you know I have told family and friends to definitely reach out to you for their banking needs. During this time with all the system issues that the credit union is dealing with and you are able to keep a cool attitude and be of help to your customers is Awesome and Vystar you all should be proud to have Che Reed on your team.... Again thank you for making my experience great in spite of such a difficult time.

  Response from the owner

  Good afternoon, We can’t thank you enough for taking the time to provide this feedback! We are glad that you were satisfied with the service Che provided to you, and we thank you for being a VyStar member. We will share this with his leadership team so they know what an outstanding experience you've had with him.

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  Joel Rivera
  1

  We are trying to get a loan on a car for my daughter. Loan is approved. Car is approved. But there were supposedly some documents error. Is been already a week and we still haven’t got the loan. And I feel like they are dragging their feet to give us the loan. We currently have 3 loans and a previous one for cars with VyStar on a different branch. And never had any problems before. At this point I’m about to tell my daughter to forget about getting that loan. And check a different route to get the car we want.

  Response from the owner

  Hello, Joel. Thank you for taking the time to send in this feedback. We apologize for the poor experience and would like to assist in getting this taken care of. Please send us an email with your info to [email protected] so we can reach out to you.

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  Thomas Broiles
  5

  I have had the most professional and courteous banking experience with Mr. Che Reed. I have banked with Vystar for years and I hope that management realizes the he is very valuable asset to their business and my hopes are that one day I will walk into a branch and see that Mr. Reed is the branch manager.

  Response from the owner

  Good morning Thomas, We appreciate you taking the time to tell us about your recent experience. We are glad that you were satisfied with the service provided by Che, and we thank you for being a VyStar member.

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  Christina Hansen
  5

  Needed help by phone for a family member's account. Reached one person who transferred me cold to another person who sounded surprised to be getting a call, asked to put me on hold after a few minutes of talking and then we were disconnected but this person did not call me back. ***Then I called anew and reach Taneisha J in Gainesville and she was wonderful! She listened well, was patient, answered my questions, was able to do what I needed done, taught me a technical thing. She was just what I expect when I call to request customer service. Taneisha was professional, knowledgeable. She sure made her supervisor look good. Thank you!

  Response from the owner

  Hi Christina, We apologize you were disconnected before contacting Taneisha at our Gainesville 43rd Branch. We're happy you were able to contact our branch and Taneisha was able to turn things around and give you an amazing service. Thank you very much for taking your time to provide this insight on your experience with Taneisha. We're grateful to have you as a VyStar member.

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  Tamicka Salley
  5

  Listen mr c reed (so sorry i can’t spell his 1st name correctly) but he definitely was a breath of fresh air! After having so many problems and ready to leave VyStar he saved the day! Employees like him are needed! People who go over and beyond are rarely appreciated! Appreciate him! Cherish him! Give the man a raise and a week off or something because he deserves it! I think his name is chay or chase he said so don’t give the wrong person praise. He works at this location but was helping the call center out today and I’m glad!

  Response from the owner

  Good afternoon, We appreciate you taking the time to tell us about your recent experience. We are glad that you were satisfied with the service provided by Che Reed, and we thank you for being a VyStar member. We will share this with his leadership team so they know what an outstanding experience you've had with him.

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  Inga Glaspey
  1

  I received a phone call from Vystar yesterday stating a potential fraud charge (which it was) and was informed to come into a branch immediately. I went to the closest branch and the teller who assisted me was rude, was not able to answer my questions, and directed me to call the fraud department back, of which she could not provide a phone number to. I will never go to that branch again and went to the one on 34th Street who were amazing and helpful!

  Response from the owner

  Hi Inga G, We would like to apologize for your recent experience and sorry to hear you were charged for a fraudulent transaction. We pride ourselves on our member experience and the high-quality standards we maintain and would like to make things right. Please chat with us, give us a call at 904-777-6000 or email us at [email protected] to discuss what occurred and how we might make it up to you.