VyStar Credit Union Dunn Ave, Jacksonville

VyStar Credit Union Reviews

• T

  Tekeysta Dixon
  5

  Came in and had an awesome experience Genesis was a great help made my experience fast and easy she is literally a start employee

  Response from the owner

  Good morning, We can’t thank you enough for taking the time to provide this feedback!

• A

  Althea Williams
  5

  I would like to give a Five star reviewTo the young lady named Genesis she is very professional In all areas of taking care of customers.

  Response from the owner

  Good morning, Thank you for the shout-out, We're very lucky to have teammates like Genesis, and will share this with her leadership team so they know what a great job she did. Thanks for being a valued member of VyStar!

• A

  Americuss C
  5

  Today I had a great and smooth experience with the help of Genisis Clayton, I was very thankful to meet someone so understanding and patient.

  Response from the owner

  Good morning, Thank you for taking the time to let us know how we are doing. We're very lucky to have teammates like Genesis, and members like you!

• S

  Solanika Mimy
  5

  I had to visit my local branch and with everything going on Ms. Joy M. was very helpful and made me laugh! I appreciate it when people take out the time to go over and beyond!

  Response from the owner

  Good afternoon, Thank you for the shout-out, We're very lucky to have teammates like Joy. Thanks for being a valued member of VyStar!

• C

  Cammy Raspberry
  5

  Just left branch and had genesis in the drive Thur super nice and helped me properly fill out my blue slip

  Response from the owner

  Hello, Cammy! We love seeing wonderful experiences like this! Thank you so much for taking the time to share, and thank you for being a member!

• W

  Whitney Brihm
  5

  This is By Far the best Vystar Branch their customer service is excellent the people really care and they work very hard to get you out of there,

  Response from the owner

  Hello, Whitney! We're happy to hear of the wonderful experience our Northside Branch is providing you! Thank you for the 5-star review and for being a member of our credit union!

• K

  Kyran Wright
  1

  If you plan on spending at least an hour for a deposit…. This is the place for you. Otherwise if you want efficient service try another location

  Response from the owner

  Hi Kyran W, Thank you very much for bringing this to our attention. We take member service very seriously and we strive to give all of our members the superior service they deserve. Please email us at [email protected], chat with us or call us at 904-777-6000 so that we can follow up with you personally. Thank you and we look forward to hearing from you.

• s

  steve gagny
  2

  I hate leaving a bad review on anyone but this Northside branch needs some serious labor help. I have never sat in drive thru for less than 35 mins. The longest I have been in drive thru is almost an hour. Today I'm sitting in line about 5 cars back, I've been here for 28 mins already and only one car has moved in my line. There are 3 other lines with 6 to 7 cars in those lines as well. Update. I stayed in line for about 42 mins or so. If there were any other branch closer I would def use that one. Good grief Vystar. Get this bank some employees.

  Response from the owner

  Thank you for your feedback, Steve. We take member service very seriously and we strive to give each of our valued member the superior service they deserve. Please email us at [email protected] so that we can follow up with you personally. Thank you and we look forward to hearing from you.

• E

  Eunice Barnum
  5

  Mrs. Martine Filling is so very professional, very friendly, and very helpful. She was so pleasant when I watched her work her another customer, that I hope she would be the one to wait on me; and THANK GOD, SHE WAS!!! She gave me confidence that everything was coming together with this account and I was able to start to relax. She needs a raise and a new promotion!!!

  Response from the owner

  Eunice, this makes us so happy. We told Martine about you and she said she was glad to help you out. We hope to see you again soon, and all the best to you.

• D

  Dana Johnson
  5

  Very pleasant every time I go! Staff is always helpful and timely! I absolutely love this VyStar!!!

  Response from the owner

  Good afternoon Dana, We appreciate you taking the time to review us! We are glad that you were satisfied with our service and thank you for being a VyStar member.