VyStar Credit Union N Main St, Jacksonville

VyStar Credit Union Reviews

• A

  Andrea Pringle
  5

  Michael Martin went above and beyond to help us his customer service was great!

  Response from the owner

  Good afternoon, Thank you for taking the time to let us know how we are doing. We're very lucky to have teammates like Michael, and members like you!

• e

  elijah Phoenix
  1

  Never will I ever come here again . Wait 40 min in line every time . I will forever continue to give navy federal my business

  Response from the owner

  Good morning Elijah, We would like to apologize for your recent experience and sorry to hear you were less than satisfied with or service. We pride ourselves on our service, and the high-quality standards we maintain. We would like to make things right. Please give us a call at 904-777-6000 or email us at [email protected] to discuss what occurred and how we might make it up to you.

• I

  I'm Pringle
  5

  Great job by Michael Martin very professional at his work, very patience great Attitude

  Response from the owner

  Good afternoon, Thank you for the 5-stars! We appreciate you taking the time to review us! We are glad that you were satisfied with our service and thank you for being a VyStar member.

• d

  david fiske
  5

  Every occasion that I am at the Oceanway Branch, as with other vystar branches, I find friendly, knowledgeable, professional employees that handle my business in a timely manner. Sometimes quicker than others but it is a busy facilty. Thanks to all at vystar

  Response from the owner

  Hi David Fiske, Thank you for the positive comments! We are lucky to have members like you!

• J

  John Hootman
  5

  This credit Union can be a bit busy at times. The drive-thru during peak hours are quite filled with customers. It's not too bad going inside. during the peak hours you'll still have to wait in line. Not too bad.

  Response from the owner

  John, thank you for giving us five stars despite the challenges we have faced during the pandemic. We are optimistic that some of the changes we are making will alleviate some of the wait times, and we will always give you the personal touch that we know our members seek.

• N

  Natasha Belanger
  2

  The phone is just plan ridiculous I have called about 10 times from 9am when they opened till a little after noon not one person has answered the phone or returned my phone call yet ! Over 3 hours I’ve been trying to call, why is there even A receptionist desk for a phone line if nobody ever answers the phone this is not the first time I’ve called and never got an answer or response !!!!

  Response from the owner

  Hello, Natasha. We sincerely apologize for the frustrating experience. Please email us your info to [email protected] so we can have a member of our team reach out to you for further assistance.

• J

  Janet Pamenes
  5

  Excellent service provided by Anthony. He went far beyond Expectations! Thank you!

  Response from the owner

  Hi Janet P, Thank you for this feedback on Anthony's service. We're happy he exceeded expectations with his above and beyond member service experience.

• N

  Nicki Shirley
  1

  Tellers are nice enough but seem overworked and underpaid. There are always only ever three or four working. Why? It’s a busy place. Their supervisor is always at her desk even if there is a long line to the door. Whenever I’ve heard her speak, she always seems to have an attitude. And the fact that they have to get every single thing “over their limit” signed off on is tedious and time consuming. If it wasn’t so close to my job I’d bank elsewhere!

  Response from the owner

  Hi Nicki, thank you for letting us know about your experience. We will have the Branch Vice President look into this and coach his staff to provide better service to fit your needs. We appreciate your feedback and the opportunity to improve.

• B

  Beth Hughes
  1

  Attempting to call Main Street branch to discuss auto loan/extended warranty as loan through this branch. Only one number listed and goes to front desk which repeatedly comes on to say busy with a customer. I tried 6-7 times over a 3 hour period and never got an answer. Option to leave message with bank employee but also goes to desk. Have requested a return call with 2 voicemails but no response. I have been trying for 3 hours to reach someone before closing. Very poor way to run a business.

  Response from the owner

  Beth, we will investigate this issue right away to make sure it does not happen again.

• K

  Kendra hall
  1

  This by far has to be the worst bank Location for VyStar. There is no type of urgency and the service is just as poor. I really hate how close they are to my house but takes at least an hour to complete a transaction. I’ve been in line since 2:00pm eastern time and it’s now 2:36. Ridiculous

  Response from the owner

  Kendra, sorry about the wait times during the pandemic. We hope the safe reopening of the lobbies alleviates this. We appreciate you and hope your next experience is a good indication of that.