VyStar Credit Union Beach Blvd, Jacksonville

VyStar Credit Union Reviews

• l

  layla barnes
  5

  I Love this bank. I also got my mother n brothers to get an account here and they love it as well. No fees n being a Credit Union is a plus. Always get great customer service whether inside or going through the drive thru.

• N

  Nisrin Maidani
  5

  Rashelle T. Was AMAZING!!!! She was the only person at the branch that can help us with what we needed and she was working the front desk so instead of sending us home on our way she worked us in between checking people in! That is what I call REAL customer service! She kept a smile on her face the whole time, and kept an amazing tone the whole even though the ATM machine went down, 15 people were asking her for help at once, everyone wanted her attention at once. But she handled it and ran with it! You go girl!!! Keep being the awesome ray of sunshine you are! VyStar is lucky to have you!

  Response from the owner

  Thank you for taking the time to leave such a detailed review. We will let her know! Thank you for being a member.

• _

  _Th3 Hyp3man
  5

  Johnathan Ford by far the best VyStar employee I have ran across everyone was extremely nice and friendly but Johnathan was absolutely amazing.Very helpful,kind,respectful, a prime example for a great employee.

  Response from the owner

  Hi _Th3 Hyp3man, Thank you for sharing your experience with Johnathan! We are lucky to have teammates like him and members like you!

• J

  Jamal Babezzine
  1

  BAD BAD Experience with this bank specially this branch ,Worst Management !! CLOSING ASP MY PERSONNEL AND MY BUSINESS ACCOUNTS WITH THEM NO MORE NO MORE .....

  Response from the owner

  Hello, Jamal. We're truly sorry for the poor experience. We'd like to reach out to you to discuss the details and assist you further. Please email your information to [email protected]. We look forward to hearing from you.

• D

  Dyl Muny
  5

  I walked into this branch for the first time today (frequenting the drive thru before). I saw professionalism, dedication and all of the factors I rely on to support my decision to always tell anyone, who will listen, that Vystar is the best credit union I have ever had the pleasure of working with. Thank you Vystar and your talented employees.

  Response from the owner

  Dylan, you are welcome. We are glad you came in so we could talk to you in person and we hope you do it again soon. The staff will be flattered to hear your comments.

• M

  Michael Franklin
  5

  Always a pleasure doing business with the Beach Blvd Branch.

  Response from the owner

  Hi Michael F, Thank you for giving us feedback on your experience at our Beach $ 295E Branch. It's always a pleasure to always assist you.

• T

  Terry Brower
  5

  Been a member since 1975. Never have seen a reason to go elsewhere. Great customer service along with caring, personable representatives. They truly live by their advertising slogan, "We always remember it's your money."

  Response from the owner

  Terry, sorry we did not reply to your review sooner. Thank you for each and every one of your 43 years with us. Thank you for taking a moment to leave a 5-star review. It means a lot!

• t

  tiger tarleton
  1

  THIS PLACE IS GOING OUT OF BUSINESS -CANT GET ANYONE ON THE PHONE -TRYING FOR HOURS TO TALK TO SOMEONE AND THEN GET KICKED OUT OF THE Q

  Response from the owner

  Hi Tiger T, We would like to apologize for your recent experience and sorry to hear you haven't been able to contact a representative. We pride ourselves on our member experience and the high-quality standards we maintain and would like to make things right. Feel free to chat with us, give us a call at 904-777-6000 or email us at [email protected] to discuss what occurred and how we might make it up to you.

• S

  Sara Smith
  5

  Brandon was super helpful helping me with my accounts and getting everything situated. He really went above and beyond.

  Response from the owner

  Hi Sara Smith, Thank you for the positive comments! We are lucky to have teammates like Brandon and members like you!

• f

  forevertruth1206
  1

  Today, February 3rd, 2020, I had the most disturbing experience at Vystar, Notary Services, located on 11674 Beach Boulevard, 32246. I brought a standard I-9 form Employment Eligibility Verification for notarization. I am a US CITIZEN and brought a US passport with me as an ID. When you present a US passport, you don’t need any other forms of ID. That is the gold standard of ID-s, the one that proves US citizenship. The I-9 form is a STANDARD form for ALL people who begin employment in the US. ALL people! I asked at the reception if they know how to do I-9s. I was told Yes. I waited until I was called by Jacqueline. She immediately asked me where does she need to notarize it? I asked “have you done these before?”. She said yes, but they were different. If she’s done these before, then she should know what to do because it’s STANDARD for all forms. Then she says she hasn’t done it in a while. This is a common form for EVERYONE starting a job. I asked if there’s someone more experienced available, and she responded with an attitude. She became defensive for asking to deal with someone more experienced. Then she went to speak with her manager, and came back telling me that she cannot attest that I am authorized to work in the US. I had a US PASSPORT with me! A US passport! She is so incompetent, with zero knowledge, that she didn’t know that a US Passport attests someone’s citizenship and gives the bearer employment authorization. The I-9 form clearly states that a US Passport establishes both identity and employment authorization. But she didn’t bother reading that. I thought to myself “How the hell did they put someone as incompetent in charge of notary services?”. She said she asked her manager and the manager told her to tell me this. I was in total disbelief, then it dawned on me. They DISCRIMINATED against me because I have an accent! They discriminated against me because of my national origin! Because I had an accent, they didn’t believe me that I am a US citizen, even though I had a passport with me! That is a clear violation of my constitutional rights, especially from a bank. I had a US passport with me! This discriminatory treatment would have NEVER occurred if I wouldn’t have had a “foreign” accent, and talked with an accent that fits a narrow definition of an American accent. I was a victim of discrimination because of my National Origin. This is the most disgusting, appalling treatment ever, and it is a sign of disturbing times. I have been a Vystar member since 2009, and I have a mortgage with them. This racism against anyone who doesn’t sound like a “typical” American is unacceptable! Once again, I had a US passport with me and she said she cannot attest that I am legally authorized to work in the US! The I-9 form clearly states that anyone with a passport is legally authorized to work in the US because anyone with a US passport is a US citizen! Serious question Vystar: how are you evaluating your employees? What kind of hiring practices do you have in place that you end up employing such incompetents? I truly want to know. And it’s not just a meager employee, apparently it’s the manager too that has zero knowledge, because according to the employee, the manager told her to tell me this! Or maybe they’re just too blinded by racism against anyone who doesn’t sound “American” to them? Which one is it because I truly want to know? Are they incompetent or racist? Or both?

  Response from the owner

  Thank you for taking the time to leave this extended review. This should not have been your experience and we can complete this for you. If you can, please take a moment and email us your name and phone number to [email protected].