VyStar Credit Union Ponte Vedra Park Dr, Ponte Vedra Beach

VyStar Credit Union Reviews

• A

  Anna Washington
  5

  What an amazing level of helpfulness and customer service I experienced at the Vystar in Ponte Vedra Beach. I especially give Wyatt 10+ shiny stars for his excellent follow up, responsiveness and kindness as I set up an account for my teenage daughter. This place is fantastic and I love being a part of a bank that really cares about their members.

  Response from the owner

  What a wonderful thing to read, Anna! Thank you so much for taking the time to leave us this feedback. We're happy to hear that Wyatt went above and beyond for you. We're very proud of him and will share this with his leadership team. Thank you for being a valued member!

• D

  Denis Nyamwaya
  5

  Can't say enough about this location. Allison and Suzan consistently provide superior service. Every transaction makes me feel like I am a VIP client for a boutique firm vs my local credit union. Very much appreciate the white glove service.

  Response from the owner

  Good morning, We appreciate you taking the time to tell us about your recent experience. We are glad that you were satisfied with the service provided by Allison and Suzan, and we thank you for being a VyStar member.

• M

  Michael Longyear
  5

  Great experience and very friendly in a time when I needed it most. After my mom passed last year we had to open some accounts and make transfers for her estate and trust. I went to three banks and they just kept telling me I couldn’t do it. At VyStar with Suzan Lupton was the first person to take the time with me and explain what I needed to do to get the process started and then saw it through to the end for me. Because of that customer service we will continue to use them for all of our banking with our businesses and personal accounts.

  Response from the owner

  Good morning Michael, We are sorry to hear of the recent loss of your mom. We appreciate you taking the time to review us! We are glad that you were satisfied with the service provided by Suzan, and we thank you for being a VyStar member. We will share this with her leadership team so they know what an outstanding experience you've had with her.

• M

  Matthew Harris
  5

  I can’t say enough good things about Vystar Credit Union and this location specifically. My fiancée and I were looking at financing options for an auto loan and Talan Harlow is incredible. He was friendly, personable and knowledgeable. Talan walked us through various options and took the time to lay everything out in an easy to understand manner. He did all of this while occasionally getting up to greet and help people who walked in and needed assistance. He was very thorough and accommodating. His explanation about everything was incredibly helpful and insightful. He made me feel like I not only gained valuable insight about interest rates and financing options but made me feel like I also gained a friend. We did end up financing our auto loan through Vystar and Talan is a major reason why. Their rates are pretty great too! An all-around phenomenal experience.

  Response from the owner

  Hi Matthew, Congratulations on your new ride! We can’t thank you enough for taking the time to provide this insight! It is so great to hear that Talan hit the mark with you! We will be glad to inform the proper branch management team of your interaction with Talan for Kudos!!

• A

  Angely Rivera
  5

  Talan Harlow is amazing! He is sweet and helped me a lot. Got everything I needed done and more! I appreciate the patience they have and the hard work everyone is getting done even with the situation right now

  Response from the owner

  Good afternoon, Thank you for the 5-stars! We appreciate you taking the time to review us! We are glad that you were satisfied with our service and thank you for being a VyStar member.

• M

  Meg Longyear
  5

  I only planned to move a small business account here from Bank of America and now have almost every account with VyStar! This branch has such cheerful, knowledgeable people working here, and SO HELPFUL with the endless questions I ask :) most recently, my husband and I have been dealing with Suzan regarding opening an account for a trust for a recently deceased parent. We went to Fifth Third first to open the account and were given the run around which resulted in being told they couldn’t help us…??? So we went to VyStar and Suzan helped us. “Helped” doesn’t do justice to how much she guided us and assisted us until everything was handled! Made the grieving we were going through much more calming not having to worry how to navigate through an unfamiliar process! I cannot say enough good things about VyStar and ESPECIALLY the branch on A1A in Ponte Vedra! Suzan and the amazing team here have earned our trust, respect and dedicated business! Thank you all for being so fantastic!

  Response from the owner

  Good morning Meg, We are sorry to hear of the recent loss of your parent. We can’t thank you enough for taking the time to provide this feedback! We are glad that you were satisfied with the service Suzan provided to you, and we thank you for being a VyStar member. We will share this with her leadership team so they know what an outstanding experience you've had with her.

• K

  Kimberly Green
  5

  AMAZING customer service! Mr.Cutler is very patient, knowledgeable, informative and encouraging! I went in expecting to open a bank account, but left Vystar feeling like I was given so much more! This location is convenient for me, the building is beautiful and everyone at this location is very welcoming from the moment you open the door, thank you vystar ponte Vedra for exceeding my expectations!

  Response from the owner

  Hi Kimberly Green, We can’t thank you enough for taking the time to provide this feedback! It is so great to hear we hit the mark with you! We will share this feedback with Mr. Cutler's leadership team as well.

• D

  Daphne Witzel
  5

  Wyatt was.wonderful and I was in and out fast. I have been banking here for a few years and he really helped me and took time in explaining everything. Wyatt understood what I needed and how fast I needed it and I think they need.to clone him! Thank you Wyatt and Vystar in helping me out today!

  Response from the owner

  Good Morning Daphne W, Thank you for taking your time to provide this insight on your experience at our Ponte Vedra Branch. We're happy Wyatt gave you a phenomenal assistance and explained everything to you. Thank you for being a VyStar member!

• J

  John Cox
  2

  This Vystar is always SLOW......Sat 3rd in drive thru 10 minutes to get to ATM (drive thru blocks it) to make a cash deposit. Decided to just go in. No other Customers and two tellers looking down and working. After a few minutes I just gave up. Dont go in there if your too old with no time to spare cause it could easily take up the rest of your life. Went to Jax Beach in and out under a minute. Every time I go in PV Vystar I kick myself and say NEVER AGAIN.

  Response from the owner

  Thank you for your feedback, John. We take member service very seriously and we strive to give each of our valued member the superior service they deserve. We're sorry to hear about your experience with long wait times at Ponte Vedra, and we'd love to speak with you more about this. If convenient, please email us at [email protected] so that we can try to make things right.

• B

  Bruna Costa Florida Life
  5

  We are very happy with Vystar and all the staff at the Ponte Vedra branch they really went above and beyond to get the documents i needed for my cpa we use them for our business and personal accounts and they have saved our butts on several occasions! I highly recommend

  Response from the owner

  Hi Bruna L, It's fantastic to hear that your experience at our Ponte Vedra Branch was incredible and that you received an above and beyond service. We will always be willing to help and assist our members as much as we can. Thank you for taking your time to provide this insight.