VyStar Credit Union Old St Augustine Rd, Jacksonville

VyStar Credit Union Reviews

• Z

  Zay's Automotive
  5

  I was dealing with Terri Morris to get a car loan, and she was amazing! Literally took the time to explained what credit means, and how to build it! Basically change my life and gave me all the options to help rebuild my credit. Best experience in a bank ever!

  Response from the owner

  Hi Zay's A, We're happy Terri helped you build your credit. It's extraordinary to hear that Terri's amazing assistance led to your best experience with a financial institution. We're very happy it was with us! Thank you for being a VyStar member.

• J

  Jeff bendel
  5

  The customer service by the Manager Lisa Brick was outstanding. She kept us updated on the progress of our loan and called us when it was ready. We were kind of on a time line and the whole Vystar team came through. We plan to do more banking with them. Thank you team.!

  Response from the owner

  Hello, Jeff! Thank you for the 5-stars! We appreciate you taking the time to provide this feedback! We're glad that we were able to assist you with the loan and thank you for being a VyStar member.

• K

  Kristen Rajak
  5

  I'm a new business owner and was ready to establish my business accounts. My schedule opened up and I was by the Bartram Park VyStar location so I decided to pop in and see if they could take care of me. I am SO GLAD I did! Helmeth and the whole crew were friendly and they congratulated me on my new business! Helmeth is personable and made the process was simple and straightforward. I am so grateful for the kindness and encouragement I received from all of the employees and I hope they know they have a client for life.

  Response from the owner

  Good afternoon, Congratulations on your new Business! We appreciate you taking the time to tell us about your recent experience. We are glad that you were satisfied with the service provided by the Bartram Park Branch, and we thank you for being a VyStar member.

• J

  Jay Will
  5

  My Fiancé and I went in to setup a joint wedding/honeymoon account. The service provided by Shanequa Burficit was exceptional. She answered all “million” of my questions and made the whole experience very pleasant. The whole team there was friendly and warm. I would definitely recommend using that VyStar for any of ur banking needs.

  Response from the owner

  Hi Jay W, Congratulations in advance for your wedding and honeymoon! We're very happy Shanequa help you establish your joint accounts for such an amazing purpose. She is remarkable and we're glad she went above and beyond to meet your needs and help you in a friendly manner. Thank you for giving us feedback on Shanequa's assistance. Once again, congratulations!

• L

  Lala L
  1

  Edit: online and mobile down for me for going on 4 weeks. I have switched banks. I highly recommend going to a different placr to keep your money Mobile and online banking down for 5 days. This is unacceptable. Then I try to call Magic Touch for account balances and it is also down. Then I decide to chat with someone... Vychat is down.. Then I try calling the contact center and I keep getting a recording "Vystar is experiencing a high call volume and cannot take your call at this time".... I try calling 4 different branches... no answer... I have no access to funds unless I go to a branch which is really inconvenient. Switching banks this weekend and I highly recommend you do the same.

  Response from the owner

  Good afternoon, We are sorry to hear about your experience and we want to make this right. Please reach out to us via email at [email protected] or by calling 904-777-6000.

• C

  Colton Reid
  5

  The Lady's inside marie was sooo helpful and understanding. She helped me with opening my account even though I was late. Super friendly I'm so excited to be banking with them!!

  Response from the owner

  Good afternoon, hank you for the 5-stars! We appreciate you taking the time to review us! We are glad that you were satisfied with our service and thank you for being a VyStar member.

• J

  Jacob Maust
  3

  I love VyStar as a bank but this specific location on old St Augustine rd has some of the worst wait times out of all the branches I visit. If you’re in a hurry probably not the best location to go to.

  Response from the owner

  Hello, Jacob. We apologize for the wait times. We appreciate you sending in this feedback so we know where to improve. We've forwarded this on so we can work on a better experience in the future. If you'd like someone to reach out to you to discuss this further, you're welcome to submit your contact info to [email protected]. Thank you for being a member.

• S

  Sasha Baquero
  5

  I have been a member for almost 10 years and I usually always get great customer service inside the branches but lately I have been frustrated with the online customer service . Today Terry went above and beyond with her customer service! She listened with empathy and solved my situation. VyStar should be extremely appreciative to have such an asset working for their company. Thank you Terry for being so kind, Knowledgeable and understanding.

  Response from the owner

  Hi Sasha Baquero, Thank you for leaving us feedback! We are sorry that you had some frustrations with our support team but we are happy that Terri was able to help. We are very lucky to have teammates like her!

• M

  Michael Eisen
  5

  Manager was incredibly friendly upon entering. Kept giving updates on how long our wait would be to open an account. Shanequa was incredibly patient and friendly during the entire process, helping my mother who just moved to the area. Made what could have been a trying experience enjoyable.

  Response from the owner

  Hi Michael Eisen, Thank you for the 5-stars! We appreciate you taking the time to review us! We are glad that you were satisfied with our service and thank you for being a VyStar member.

• R

  Robert Phillips
  5

  Terri Morris Relationship specialist She helped me with refinancing my car. She took the time two help me with financing step-by-step. She went above and beyond Call of duty to even help me try to get a loan to possibly trade my car in to get a newer one. She was there every step of the way and made a process very easy. Everyone at that branch has always been friendly and courteous and very helpful anytime I have been there. Definitely recommend this branch for all Vystar members

  Response from the owner

  Hi Robert Phillips, Thank you so much for taking the time to let us know what a great experience you had with Terri! We will be sure to share this with Terri's leadership team as well. We are lucky to have members like you!