Virginia Credit Union Lauderdale Dr, Richmond

Virginia Credit Union Reviews

• W

  Wathiq
  5

  If you’re looking for an awesome, professional and wonderful customer service!! All the staff are great and very helpful!!! Thank you so much!

  Response from the owner

  Wathiq, thank you so much for this great review. We appreciate your continued business!

• A

  Anne Margaret White
  5

  The staff here is always so kind and welcoming. They are happy to help in the bank building if you have an issue that can't be handled in the drive-thru. Quick service!

  Response from the owner

  Hi Anne! We appreciate your membership and can't wait to see you again at Virginia Credit Union.

• A

  A
  5

  I've always had great experiences at this location. The most recent time I went in I had to see a banker. I had never done that before and was unaware that you sign in at a kiosk so I just got in the line and went up to a teller at the window. She let me explain what I needed without cutting me off even though I'm sure she knew that I needed a banker after the first few words I said. She then explained to me that I had to go sign in to speak with a banker. I asked her where, and instead of just pointing and telling me where to go she actually came around and took me to the kiosk and showed me what to do. I really appreciated the time and effort she took to help me that day. Her little act of kindness went a long way and helped me form a positive view of this location. The banker that helped me was just as nice. He helped me get everything done I needed without shoving credit card and mortgage offers at me like a lot of banks do. It was just a quick, nice, and easy banking experience.

• C

  Charles Woolard
  4

  I have banked at this branch for many years. Tellers are always helpful and friendly. Same for the customer service team. 4 drive thru lanes and 1 for ATM transactions only. Lobby is open 9 to 12 on Saturdays. Usually crowded on Saturday and more so the closer it is to 12. If you need to go on Saturday, try to do it early.

• M

  MDT MDT
  5

  Very professional, knowledgeable, and efficient. Ms. Kim Chhat helped me out with a certified check which was a different transaction for me and she was great. Also it didn't hurt that she was aesthetically pleasing to the ocular senses ( in other words she was fine!).

• S

  Sunday Mourning
  5

  Excellent customer service and I was stunned at how fast they were able to set up my account and approve my loan. The staff was incredibly knowledgeable and friendly. I'm very glad I switched to this bank.

• C

  Cassandra Owusu
  1

  Horrible bank definitely switching over to navy federal. Even after I’ve been with VACU for YEARS.

  Response from the owner

  Hi Cassandra, your review is very concerning to us. We would appreciate if you would contact our member care team by emailing [email protected] with a good phone number so that we can reach out about your recent experience.

• A

  Asia DepriestI
  1

  The Atm machine ate my money! After I put hundreds of dollars into the machine it said it was out of order, I tried again it worked fine. I want my money back I'll be the first person there in the morning!

• J

  Joell Driver
  3

  Staff are quick. Times are a changing, so recommendation for a place I have been with 25+ years...no so much anymore. Your just a number.

• S

  Steve Tartakovsky
  5

  Fast, friendly, competent and with the cheapest car loan rates around if you have good credit!