Veridian Credit Union S Ankeny Blvd, Ankeny

Veridian Credit Union Reviews

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  Teresa Cruise
  5

  Best checking app I have ever used. More thorough for problems such as stolen cards than other banks. If you need something that isn't regular, go to the main branch. However, it is super nice to have the small on site branch inside HyVee grocery for extended hours. Plus they're open on Saturday. Extended bankers hours.

  Response from the owner

  Thanks for the 5-star review, Teresa! Glad to hear that you are happy with our app and our locations. We are glad to have you as our member! -AM

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  Jazmine Kramer
  1

  They charge you fees and don’t tell you your account if overdrawn they say wit Veridian. You won’t be able to overdraw your account but then charge you a 32.00 dollar fee of an over draw of 0.80 cents

  Response from the owner

  Thank you for sharing your feedback Jazmine. We would like to figure out a solution for you so that you aren't receiving overdraft fees. I'll have someone from our branch reach out to you with options. -AM

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  Severin Young
  2

  Great service in person, as soon as you try to contact them over the phone you get no answer. I’ve called multiple different branches trying to talk to someone, yet no one answers. Terrible customer service!!!

  Response from the owner

  Severin - thank you for bringing your experience to our attention. I'm hoping that you can send us an email at [email protected] with the phone numbers you've tried to call with no answer. I wonder if there is an issue with our phone lines. On behalf of the credit union, I apologize for your experiences when trying to call! - AM

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  Jacob Gilman
  1

  I get charged overdraft fees WITHOUT notification or any grace period to move money from one account to another to avoid fees.. I have two checking accounts and therefore two debit cards and must have accidentally used the debit card number that I had no money on at the time. So they charge me for insufficient funds WITHOUT notice. I contacted customer service and they say Veridian gets charged for these mistaken transactions. That's a LIE. I've researched and banks DO NOT get charged any penalties just because customers accidentally overdraft on their accounts. Veridian is only trying to make money. They say "As a not-for-profit financial cooperative". So here they LYING and charging me overdraft fees just so they can make money. I hope they go broke and there customers have to switch their money somewhere else. WORST CUSTOMER SERVICE EVER

  Response from the owner

  Hi Jacob. Thank you for sharing your experience. We do have the capability to set up over draft protection from other sources/accounts, which would help prevent this from happening in the future. If you'd like to set this up please call us if we can help. -Kristin

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  Quentin Logan
  1

  They act like they helping you but they lie they hide fee you didn't know about. Don't bank with them you been warn

  Response from the owner

  Quentin - thank you for taking the time to share your experience. We would like to know more about what happened and the fee that you mentioned. We will reach out to you to talk more about your situation. Thanks again for sharing your feedback. - AM

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  This Guy
  5

  I can't personally vouch for this location, as I have only been in, twice. However, Veridian Credit Union as a whole is hands down the best banking experience I have had from personal banking to small loans. They just work and they work hard. They have great customer service in and outside of the locations. Additionally, they are always working to improve user web and mobile experience. The new updates to the web UI are much more user friendly and the mobile app is everything I've needed in a banking app. All of this from a Credit Union that doesn't try to screw you over every second. Like any bank, Veridian needs customers to stay in business and they know that. However, they also care about the people they have and I have nothing but complete and total fairness on their part. Even my loans have been great.The transparency from Veridian is great. If I get charged a fee, I know why. I took a brief hiatus from Veridian when I moved out of network. I used a larger national bank chain and it was the worst experience I have ever had. The national bank chain was structured as a greedy money making machine and they were ruthless. I had to continually watch my account to avoid getting hit with endless meaningless fees and changes. If there was ever a time to say I was nickeled and dimed, it was with them. Every opportunity was made to take your money. It's a sad story when the thieves you have watch out for already own the bank. As soon as possible, I went back to Veridian and it's the best decision I could have made! Using a bank that isn't structured to slowly bleed customers dry is refreshing. 5 star bank for sure.

  Response from the owner

  Thank you for such kind words! We appreciate the feedback and thank you for being a valued member! -KK

• K

  Kayla Nyvold
  5

  I will never do my banking with anyone else. Veridian is hands down the best. I recently opened an auto loan and was pre approved with Veridian but after some confusion at the dealership on their end, Veridian worked tirelessly for me to make sure I had an easy lending experience. Customer service is top notch! Thanks Veridian!

  Response from the owner

  Thank you for sharing your experience, Kayla. We appreciate the review! -KK

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  Jeffrey Woodside
  1

  Absolutely the poorest customer service i have ever encountered and that bar is set really low for banks in general. Was sent from the west des moines branch clear to ankeny to simply open a couple cds. I got there only to be sent away as I should have scheduled an appointment. I had literally called 10 minutes earlier and they didn't mention that appointments were needed. Disappointing

  Response from the owner

  Hi Jeffrey. I apologize for the miscommunication. I have passed your feedback along to our management. Thank you for sharing your experience so that we can improve. -KK

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  Sarah Rose
  5

  I have been a member here since I was old enough to have a bank account. They are always friendly, helpful, and understanding of customer needs. The following is an example of the service of this bank, “To the teller at Veridian Credit Union in Ankeny, thank you very much for helping me today! She didn’t have to help me take $1,600 into 26 small bundles of $7 and $11 and $14 so my students will each get the right Lunch and dinner allotment amounts for our DC NYC trip tomorrow, but she did. Helped me make sure I had the right amount for each bundle, and did it with a smile.”

  Response from the owner

  Thank you for sharing your experience, Sarah. We are happy to hear that Paige exceeded your expectations. This has been shared with her manager. Enjoy your trip! -Kristin

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  Nathan Vu
  1

  Great rates. But they are becoming more of a bank than a credit union. Poor customer service and now you are just a number

  Response from the owner

  Thank you for sharing your experience, Nathan. I apologize that we have come up short of your expectations. I will pass this along to the branch manager. -KK