VanDyk Mortgage - Houston - Melissa Bryan NMLS 1253593 Allen Pkwy, Houston

VanDyk Mortgage - Houston - Melissa Bryan NMLS 1253593 Reviews

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  Shangail Lee
  5

  Melissa Bryan was so awesome! She made my process so smooth.. she was also one phone call anyway. She also kept me informed of everything that was going on throughout my homebuyer experience...She was on it everything time. I really appreciate you ❤

  Response from the owner

  Shangail you were amazing!! Thank you so much for your trust in me to help you with this milestone and achievement! I hope you enjoy your beautiful home for years to come. I’m always here for anything you need.

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  Nia delgado
  1

  I’ve never written a negative review, but I don’t want anyone else to experience the lack of professionalism that I did. I reached out to Melissa to set up a call to get more information about the loan process and she became upset and defensive because as a potential client I was asking “too many questions” that she felt she had answered and I should have just been okay and moved on. I explained that as a new client some people process information by asking questions to understand especially when dealing with money, business transactions etc. and didn’t understand how a professional would take that personally. She stated that it was 6:00pm and she was doing me a favor by being on the phone at that hour and became very rude in speaking to me. I was especially confused because I spoke with her the day before to set up a day and time to call her to get information and that was the time she agreed to. She was clearly bothered and combative during the conversation and as someone who has worked with clients I would never do that as a professional, make a potential client feel as though they are an inconvenience and become agitated at them seeking understanding.

  Response from the owner

  I am so sorry. We were friends so I felt I could be transparent. While it is true I would not normally do a consultation call after 6p without a loan application, I am always here to answer your questions and guide you through the loan process, and have been since June. This is not how I want you to feel, as I appreciate every client, and I go above and beyond to help anyone I can. I explained the guideline several times, and offered 3 solutions. Unfortunately, I do not create and cannot change guidelines, and this is why I do not engage in arguments about them, even though I value you and your sister as individuals and clients. Again, how you feel is never how I would want to be perceived, and I hope this helps you further understand why I was not able to help you and your sister. Please contact me directly so I can further explain the guideline if it still is not clear.

• E

  Eric Folkerts
  5

  Melissa Bryan consistently comes through for her clients. She communicates well and is very pleasant when discussing a situation. I suggest Melissa and VanDyk for all your mortgage needs

  Response from the owner

  Eric it is an honor to work with a professional of your caliber. You consistently negotiate the most value for your clients of any Realtor I work with. Your clients are well represented when you are the person they have chosen for the job!

• K

  Kimberly and Javier Solis
  5

  Melissa has been a blessing to work, she is so professional and has great communication throughout the whole process! There is no one else I would choice to go this with!

  Response from the owner

  You are a blessing Kim! I am so happy for you and Javier and hope you enjoy many memories around the pool and that your new home is filled with wonderful memories and lots of love for years to come.

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  danos102
  5

  No one match the customer experience Melissa offer to her client. When it comes to refis, we know we have Melissa ready to help us.

  Response from the owner

  Thank you so much! It was a great pleasure to work with you and be part of your financial goals. If I can ever be there for anything you need, just let me know.

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  Danny Hotard
  5

  Would definitely recommend Melissa and VanDyk Mortgage. Melissa Bryan is a Rockstar !!!

  Response from the owner

  Danny it was an absolute pleasure to work with you. Thank you for allowing me the honor to help you finance your beautiful new home! Thank you for the kind words.

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  Maria Parra
  5

  Melissa, it was a mistake on my part! You were awesome and on my book you need a 10! Thank you for bringing it to my attention.

  Response from the owner

  Oh no! It looks like we did not meet the 5 star expectation. I would love feedback to know the reason why. Edit: THANK YOU!!! :) I loved working with you and am so glad you felt the same. If I can ever do anything to serve you even better, please know I am here for you! Thank you again :).