Bank of America (with Drive-thru ATM) Washington Ave, Houston

Bank of America (with Drive-thru ATM) Reviews

• J

  Jason Fang
  1

  The customer service here has gone way down hill. The lines are so long. These big banks are able to obtain customers by their size and scale. But they take their customers for granted. Its hard to compete against the ubiquity of BofA's atm network. So they feel like they can just do whatever they want and jerk customers around. As a person of color, I wait for like 15 minutes for the teller. She started doing some task the moment she saw me. The line got longer behind me as I waited. Then when it finally came my turn to only other teller on duty. She finally took her next customer, a white man. These tellers are just completely racist!

  Response from the owner

  I'm sorry to hear about your experience with our financial center team. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook at https://www.facebook.com/BankofAmerica. In the future, you may also be able to save time at the financial center by using an ATM, enrolling in direct deposit or by using online/mobile banking. Signing up for the mobile app is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/

• R

  Robert Shipman
  1

  Terrible customer service. DO NOT BANK with BoA!!! - edit - thanks for the automated response to the bad review. I am not interested in actively following up with your organization. Rather, I would prefer you adjust your policies and train your people to take care of customers the first time, when they’re there in the lobby. I do not have, nor will I ever have, an Account with BoA because of the lack of customer friendly policies and the lack of welcoming, accommodating staff. A resounding “no” was all I was told today. You are in a SERVICE industry. It is literally your JOB to meet and exceed the needs of current and potential customers. None of what I experienced today (and previous interactions with BoA) leads me to believe customer relations matter to your organization.

  Response from the owner

  Hi Robert. We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• L

  Lisa Kops
  1

  DO NOT TRUST BOA WITH YOUR MONEY. This institution is incompetent, has suspect ethics, and terrible customer service. When you try to handle issues politely and send letters with all the proof requested they will turn around and gaslight you saying you didn't supply the proof requested. You will patiently try again and confirm again they received all the required the documents and then they will send you a letter back saying they don't have enough proof and name exactly the proof you supplied as what is missing.

  Response from the owner

  Hi Lisa, we're very sorry to hear of this and appreciate you taking the time to share your feedback with us. We would like the opportunity to further connect and learn more about how we might be able to assist with addressing your concerns. If possible, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^matt

• S

  Scott
  1

  Update - Funny how they reach out on google reviews right away. They had their chance in the branch. This is not a normal bank. Their policies are terrible. Not the normal customer service you'd receive anywhere else! This is by far the worst bank I've ever used. I'm making the switch out of this place! Every little thing that is simple for a regular bank is a huge issue! This is by far the worst experience for my business partners and myself.

  Response from the owner

  Hi, Scott. We'd like to know more. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^alma

• R

  Rubi Garza
  5

  Couldn’t be happier with my visit to Bank of America today. I couldn’t resolve my issue via the 800 number so I had to come in person. I was ready to angrily disputed a couple of transactions but fortunately it never even came close to that. Krystal was the lovely woman who assisted me. She was super quick (I waited like less than a minute) and was able to resolve my issue in under 5 minutes! I should have came straight here from the beginning. Will be doing so if I ever have issues again! Highly recommend this location! The location is safe, the place is nice and clean, and everyone is very friendly!

• L

  LaTasha Taylor
  5

  Today I had a frustrating issue at the branch, and I could have easily been turned away. But luckily I was referred to an employee by the name of Mr. Brandon Artis that truly shined bright and proved that he sincerely cared about helping me and my husband. He went above and beyond the call of duty to ensure that everything possible was done to solve our problem. A stellar employee. Highly recommend him for all of your financial solutions. He will take GREAT care of you. 👍🏽👍🏽

  Response from the owner

  Thanks for letting us know how helpful Brandon was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^mark

• C

  Corey Dossey
  5

  I did not want to have to physically go into the bank, so I was a little annoyed to be there. However, I had an AMAZING experience with Keddria. She was patient, but also direct and incredibly helpful. She went above and beyond, and her kindness radiated even from behind her mask. 10/10 will try to go to her for all my future banking needs.

  Response from the owner

  Hi Corey. Thanks for letting us know how helpful Keddria was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^ines

• C

  Cassie Lane
  1

  Absolutely awful. Every time I’ve been here they only have 1 teller working and enough spots for 8. Never staffed. Rude branch manager when speaking to him. Never would recommend.

  Response from the owner

  Hi, Cassie. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^alma

• A

  Anthony Ormsbee-Hale
  1

  Scheduled an appointment for a notary service only to find out they only notarize certain documents. Wasted our time and we’re rude when informing us.

  Response from the owner

  Hello, Anthony. I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jahel

• J

  JB
  1

  I DO NOT FEEL SAFE at this location. I was followed from the bank lobby and robbed nearby. Obviously there are major safety concerns. The bank hasn’t even called me back about this, and this branch is know. For never answering its local phone number.