ValleyStar Credit Union Buck Mountain Rd, Roanoke

ValleyStar Credit Union Reviews

• A

  Andy Searight
  1

  Do not do business with this bank been on the phone for 2 days trying to order a new payment book, I am place into phone que and call 25 and after the 30 minutes on hold the line hangs up. Then would call select the right department to be sent to then the phone hangs up. I have been making my car payments on time and have been getting late charges since last October and they even sent my car payment to my savings not sure how that happen. Well when you don’t get you money next don’t call me. I will be reaching out to the SEC about this is the worst bank in the world ever zero customer service and to much automation and believe me if truck show up to my house to tow my car. Better start looking for another bank I will this one shut down. Go some where else and bank this one is a joke.

• J

  Joshua Lute
  1

  This is probably the worst bank in the world. Their online presence is awful. the app is terrible. Nothing is straightforward. It was impossible to speak to a customer service rep. I finally had had to get the Spanish rep on the line, and ask if he spoke English, turns out, he doesn't even work for this bank. If I could give this bank zero stars, I would. I recommend you

  Response from the owner

  Hi, Joshua. We're sorry to hear that you're dissatisfied with our credit union. Please know that our contact center is experiencing high call volume and our team members are answering calls as quickly as they can. Thank you for your review and we hope to speak with you soon!

• T

  Trevor and Tristen Beyer
  5

  Dealing with Trudy at the branch located in Roanoke on Buck Mtn. Rd. with buying a truck that was over 10 years old. TOP NOTCH... We tried getting finance with several banks and credit unions both local and out of state for a used vehicle loan. No one we talked with could help us with the financing due to the age of the truck. Not even institutions we have dealt with in the past with outstanding records. The truck was a great deal hard to pass on but couldn't find a lender willing to work outside the box on it.. We did the online application with Valley Star in the morning - That afternoon we were approved. This was by far the most hassle and stress free vehicle loan process we have ever experienced. I used to be in mortgage banking and was surprised at how smoothly it all went. The monthly payment was below what we had hoped for and well below the maximum we wanted to pay a month. We strongly encourage anyone looking for a used vehicle loan to give Valley Star a try. They were a God send to us.

  Response from the owner

  Thank you for the 5-Star Review! We are so happy to have you join our membership and look forward to serving your financial needs for years to come.

• K

  KELLY GOULD
  5

  I recently had a family emergency and needed to find a solution right away. Anna at the Roanoke Branch was more than willing to help me. She found a solution within minutes. I cannot say enough about her excellent customer service skills, and willingness to help my family.

  Response from the owner

  Kelly, thank you so much for your kind words and 5-star review! We are happy to hear you had such a positive experience! We appreciate your membership and are proud to serve your financial needs.

• S

  Star Trek YEET Command
  1

  They're a mess. They messed up my acct years ago on Cyber Monday due to a clerical error. Couldnt access my acct or funds when I needed it. I give them a second chance and they asked to hold 5 dollars. Then they tell me I have to come set up an appointment and now have kept my money.

  Response from the owner

  Brian, we apologize for any difficulties you may have experienced. Unfortunately, we can't perform certain transactions in our drive-thru to protect your privacy. We encourage you to schedule an appointment on our website at www.valleystar.org at a time that is convenient for you. We require a five-dollar minimum, representing your membership with us. The funds are returned if you chose to close your account. If you have any additional questions or concerns, please reach out to us at [email protected].

• B

  Bill Cerle
  1

  I would not recommend Valley Star Credit Union to No one! We recently closed on a property and Valley Star was wired the payoff. Three weeks later they are calling us telling us that we have a delinquency and to prove the pay off. Poor customer service asking us to do their job. A year before this I tried to refinance the home to make improvements and they were no help. They will not get my business ever!

  Response from the owner

  Hi Bill, we apologize for the service you received. We have elevated your concern to the management team, and someone will contact you and ensure the issue is resolved. Thank you for your membership, and we hope to continue to serve your financial needs in the future!

• d

  dennis sclater
  2

  After losing my debit card from my direct deposit I wrote a check to myself with this fcu that wanted to put a 7-10 day hold on funds even though I showed proof of funds! Thanks but no thanks, good bye vsfcu I can do without you.

  Response from the owner

  Hi Dennis, We are sorry to hear your frustration. We do reserve the right to hold any check we doubt collectability. You can get more details on your specific issue by directly calling the branch that you were dealing with and speaking with the Branch Manager. Please find a list of our locations and direct phone numbers on our website here: https://www.valleystar.org/about-us/locations-contact-us/

• B

  Bilbo Swaggins
  1

  Never answer the phone, spent 6 hours on hold.

  Response from the owner

  Hello, we are sorry for your frustration. We are looking into the issue. We appreciate your membership and look forward to serving your financial needs in the future.

• a

  adam mullins
  3

  Was able to access and do what I needed to do

  Response from the owner

  Adam, we are happy to hear you had a good experience banking with us. If you have any questions, please reach out to us at [email protected]. Thanks!