Valley Bank Union Blvd, Totowa

Valley Bank Reviews

• J

  Julio Valencia
  5

  Misplaced my debit card so I went to the bank to see if I can replace it. As soon as I walked in I was greeted by Kristen. Kristen was great helping me get another card. She also helped me set up my online banking. It all took no more than 15 minutes. Kristen was such a professional and has such a great smile. Thank you

  Response from the owner

  Thanks Julio for sharing your experience! We're glad to hear that Kristen and our Totowa team have been stellar in satisfying all your banking needs. We will be sure to share your positive feedback with the team! - Liz from Valley Bank

• F

  Fahmida Sharika
  1

  Is it possible to give perhaps no stars?😭 Awful customer service, I don’t know if this is something about Valley National Bank or specific branches but they are just really bad. Their whole system online and in person is exhausting and slow process overall. Especially the customer service for their credit card oh lord don’t even get me started on how unprofessional, rude, ignorant not to mention how racist they are. They don’t be helping you at all! So disappointing.

  Response from the owner

  Hi Fahmida, our team is always striving to provide the best in customer service. We're all very sorry and saddened to hear about your experience. Our team would like to discuss this further and see how we can better serve your banking needs. Would you please complete the brief contact form at Valley.com/Support so we can connect you with support. Thanks - Liz from Valley Bank

• F

  Flying High
  1

  Worst branch I have been to all the lazy people in one place. Teller is busy on the phone ATM eats my check during deposit manager tells me they can't do nothing till end of day when I deposited the check 2 days ago and they still did not deposit my check. Will be calling the valley directly.

• A

  Al A
  5

  Commendable customer oriented staff! Have been banking with them since they were called Great Falls Community Bank. They still act like a small town back and greet you and ask you if there's anything they can help you with as soon as you walk in. The managers are personable and easily approachable. Cheers!