USU Credit Union E 1000 N, Logan

USU Credit Union Reviews

• D

  Derek Larsen
  5

  My wife and I set up an auto loan with Addie was a very smooth and easy process to work through. She helped us get everything set up and was very clear about any points we needed to understand.

  Response from the owner

  Hi Derek, we are happy to hear Addie took good care of you and your wife. We look forward to working with you in the future!

• M

  Matt Nielsen
  5

  I worked with Rachel on an auto loan. Starting from getting pre-approved all the way through finishing the paperwork she did amazing. Responses were quick and informative. The process was very easy and happened very quick.

  Response from the owner

  Hi Matt, thank you for the review and for being a Goldenwest member!

• Z

  Zac Cordova
  5

  Rachel S. at the 1000 N location was GREAT to work with on my auto loan. She really went above and beyond to make everything as streamlined and as low maintenance as possible. All my questions and concerns were answered in a matter of minutes via email. To my surprise, I even ended up with a lower APR than I was expecting! 5/5 would love to work with her again.

  Response from the owner

  Hi Zac, we are happy to hear that Rachel took good care of you. Thank you for the review and for being a Goldenwest member!

• B

  Bret Barker
  5

  I've been a member of the credit union since 1988. Always very pleasant and easy to work with. Very nice people and I've never had a problem with them. I feel like they always have my best interests in mind and will continue being a member for years to come.

  Response from the owner

  Bret, we are delighted to hear our team is taking good care of you. We appreciate the great review. Thanks for being a member!

• J

  Jordan Bentley Longwell
  5

  Very fast friendly and thorough through my entire lian process. Will definitely return again.

  Response from the owner

  Hello, we appreciate the 5-star review! Thank you for being a USU Credit Union member!

• C

  Carlos Santos
  5

  Great financial services! All my loans have been granted with very competitive rates. I definitively recommend this bank for any financial needs. Thank you USU!

• S

  Sonja Leon
  5

  Best loan approval process I’ve ever had on an auto loan in 20 years of having auto loans! Rachel was very speedy and worked to get my application processed quickly in the timeframe I needed.

  Response from the owner

  Sonja, we appreciate the great comment and are happy to hear Rachel took good care of you. We look forward to working with you again in the future.

• R

  Ryan Goodrich
  5

  USU Credit Union has always been great to work with. Brittany is very knowledgeable, helpful and amazing. Highly recommend.

  Response from the owner

  Ryan, we are delighted to hear that Brittany provided a 5-star experience and appreciate the great review. Thanks for being a member!

• M

  Mike Jones
  5

  I applied for a loan on line, it was very simple, it was done the next day. Rachel was great to work with, I would highly recommend this to anyone.

  Response from the owner

  Mike, we are glad to hear that Rachel was able to take care of you. Thanks for the great review!

• A

  Ali Bybee
  1

  I recently closed my account with Goldenwest. I have been very frustrated with the customer service I received. At the beginning of January, I received a call from Bonneville Collections Agency notifying me that I had debts that-- if not paid-- would affect my credit. Alarmed, I called to get more information and was told I had a negative balance on my debit card. After checking my account, I realized I accidentally overcharged my card at a gas station for $17.13 and $16.45. At the time, I knew I didn't have any money on my account, and never meant to use that card. In addition, Goldenwest applied a "courtesy charge" that allowed my transaction to go through but tacked on an additional $22 for each transaction-- more than the original charge price would have been. This was a simple mistake and should have been easy to fix had I known about it. Unfortunately, since I had accidentally used the wrong card, and forgotten about the transaction I didn't realize what I had done. I would have appreciated any form of communication from Goldenwest before being sent to collections. When I got the call from Bonneville, I was confused and surprised to hear that I had debt outstanding. I had not received any email, phone call, voicemail, or letter notifying me of what happened until I was sent to collections. After visiting the branch, I was informed that the "courtesy charge" could have been waved, but again, there was nothing they could do because I didn't come in sooner. This misunderstanding could have been fixed and set right with a simple phone call, or letter to inform me of my mistake. Instead, I was charged $87.49 to close out my account three months later. I appreciated the teller that helped me. She was very kind and knowledgeable about my situation, but she wasn't in a position to help me. Every other bank I've banked with has been very good at communicating and understanding different circumstances, and I was disappointed with the lack of customer service at Goldenwest. I have learned a valuable lesson and will not be in this situation the future.

  Response from the owner

  Ali, we apologize for the level of service you received. We appreciate your feedback and will review it with our leadership.