USALLIANCE Financial Boston Post Rd, Port Chester

USALLIANCE Financial Reviews

• D

  Dominique Shadae
  5

  A pleasant experience as always. I came across this bank after transitioning from commercial banks and moving to a new town. I have to say this group of individuals exudes excellent customer service each visit. This group goes above and beyond helping with possible issues/assisting with services this bank provides. Come visit this branch and have an awesome experience.

• F

  Front Desk
  5

  I love this credit union, they are associated with my workplace and I do all my online banking with them now! Direct deposits and Cd's. Awesome service and professionalism! Highly recommend

• E

  Edward Rodgers
  5

  Very helpful and attentive to details on a very complicated lease buy-out loan with a down payment. Everyone was very hands on and explained all elements involved. Thank you!

• R

  Roxana Joseph
  1

  I’m am happy all of my money was not fully invested in this bank. I never thought I would actually hate a bank. Since the beginning of the year, I have been misinformed and the harassment of what I am doing with my money was ridiculous. I wanted to just save money for a new house there, there was no minimum balance or amount of transactions that I had to abide by every month. I was called numerous of times in two weeks about what I am doing with my money. If they were calling to ask me if I want some ways to make my money grow or advertise something, anything I would understand. When I ask to speak to someone about calling me back for me to purchasing a home TWICE, the first time they never called and sent me a general cheesy email; the second time they just never reached out. They surely have let me know in many ways they don’t care for me to bank there. There is nothing they can do to help. I closed my account today and good riddance to them. I’m so fumigated, my child better never ever bank there. EVER!

  Response from the owner

  Hi Roxana, we apologize for the frustrating experience you had with us, and we’re sorry to hear you’ve felt the need to close your accounts. Please know that we do take our relationships with our members very seriously and if you’re open to it, we would love to speak with you. Please reach out to our member services team at (800) 431-2754.

• J

  Janee Frankel
  5

  I give this credit union 5 stars because I feel they (for the most part) deserve it. This has been my credit union for 8 years now. I also had an account with MCU which I gave up in favor of US Alliance. My issue with US Alliance is they continually screw up my direct deposit and try to blame it on the employer. The direct deposit is not as I requested despite numerous requests (submitted forms). I have emailed and called several times to no avail. Why they are not able to correct this very basic, simple request is baffling. With respect to visiting the Rye branch, I always feel welcomed, my only complaint is that sometimes “newer” employees don’t often have that welcoming customer service spirit. Closing: We all experienced COVID-19 and I am so glad that you guys are back but it’s no excuse for poor service. Please immediately correct the items mentioned above and... Thank you again for your service and welcome back. Best regards, Janee Frankel

• M

  MissIndependent 808
  1

  In the beginning, i was open to banking with a credit union, so when U.S. Alliance told me that i just have to deposit $1.00 to open a checking account, i was all for it, so i opened a checking account on Sat Mar 21 2020. By mid June, i received a check in the mail that was $9,850.50. Of course, this check had my name on it. In an article i read, it said that a fake check does not have a bank address, does not have a bank logo, and the top and bottom numbers do not match. In my case, the $9,850.50 check DID have a bank logo, a bank address, and the top and bottom numbers did match (i have a photo of the check to prove all of this since i took a picture of it with my iPhone), so i was convinced that it was a real check, so i deposited the $9,850.50 check on Sat Jun 13. They said that the check should clear in 10 days on Tue Jun 23. When i called U.S. Alliance to ask if the check cleared, they said that the check did not clear and they said that check was returned. They also said they originally wanted me to pay a $35.00 fee, but for some reason, they changed their mind, and then they closed my checking account instead. Mind you, they never notified me about any of this via email and they never sent a letter to me via regular mail. On the phone, I tried to tell them that i did not know that the check was fraudulent as well as explain that i did my own verification prior to depositing the check, but they could care less. This is so painful for me because I planned on using some of the money to pay off the rest of my credit card debt in full since it's one of my 2020 New Year's resolutions. Now I'm stuck with most of the credit card debt and it's too difficult to secure employment especially due to the Coronavirus pandemic. I thought that banking with U.S. Alliance would be different because they're a credit union, but clearly their lack of communication showed me that i was w-r-o-n-g in addition to their lack of r-e-s-p-e-c-t towards me, the customer. As you can imagine, i'm heartbroken, disappointed, and angry not only because the check turned out to be bad, but also because NO ONE at U.S. Alliance had my back at all. I know that i never have and i do not perform any criminal activity, so for them to be so quick ASSUME that i'm part of a scam is disrespectful on their end due to their rush to false judgement, and little do they realize, this is how major banks and credit unions lose customers. I cried over this off and on for the past few hours because NOBODY at U.S. Alliance cared enough to reach out to me, the customer, to find out what really happened. To everyone at U.S. Alliance, just know that KARMA will come back to BITE YOU one day. With that said, I'll never bank with U.S. Alliance ever again. :( Sincerely, Sharon

  Response from the owner

  Hi Sharon, thank you for taking the time to provide this feedback. We apologize that you were unhappy with your experience, and have forwarded your comments to our senior team for review. If you would like to discuss this further, please reach out to our member services team at (800) 431-2754 or at [email protected].

• A

  Andrew Fischer
  2

  USAlliance focus is on abusing there policy and procedures in such a way that they always take your funds out or unavailable early and deposit them or make funds available late. They make their money off the float. Antiquated ATM machines always make every customer insert. remove and re-insert every card twice for every transaction. Cant deposit cash at ATMs. Cant cash checks at branches. Can only deposit a check and then withdraw cash, two transactions., and everything at a branch makes customer fill out forms overly complicated just so USA can keep tabs on its tellers. the forms dont help the customer in any way. The website is antiquated and uses insanely ancient password policies that HURT customer security, not help it. website is not in sync with app. Each has its own userid/password process separate and independent with forced password explorations every 90 days that make you forget or write down the passwords - duh USA, how about enabling the fingerprint, or other industry standard security features available in most Android and Apple phones, get rid of this useless and risky antiquated password junk. Then they add new and different signature policies every few months requiring you to add multiple new crazy and unnecessary things to sign your checks to deposit through the app. wasting customers time and money to protect the bank from fraud because they cant handle mobile deposits the way the big banks do. So the same signature that works in the branch cant work through the app. and they dont give you the rejections through the app, they do the rejections on another platform,m and leave customer guessing why funds in the app disappeared. Terrible service.

  Response from the owner

  Hi there, we’re sorry to hear you’ve been unhappy with your experience so far at USALLIANCE. We are always working to improve our products and services and your feedback is appreciated. Protecting the information of our members is always our highest priority. As such, we did recently update our password procedures to reflect recommended industry standards. However, our members do have the ability to enable fingerprint or Face ID on all devices that have the capability, this is typically accessed in your user settings mode. Our endorsement policy has been recently updated, but at this time we do not foresee any future changes. We apologize for your frustration in regards to fund availability, as a financial institution, we adhere to Regulation CC in regards to availability of funds and check clearing, and understand that this can sometimes be irritating if you are expecting immediate access to your funds. In addition, we’re working towards eliminating paperwork in branch, and have already made many changes to provide paperless options. Again, we are always working to provide our products and services to improve our members’ experience while maintaining the security of their information. We would be happy to discuss any of these recent changes with you in depth. Please reach out to our Member Services team at (800) 431-2754, or send us a message at [email protected] and we will have someone reach out to you asap.

• D

  Daniela Couvertier
  1

  This literally is the worst savings account bank I've ever had in my life. There were charges that were done on my account and they resulted in a fee that was literally not charged and reversed. I did electronic docusign and promised from the supervisor that she'd call me on monday at the latest. Due to the withdraw to pay my car note and my credit card was rejected due to the fee of $103.95 they took out for reversed charges. Now, I didn't get the call. I called they are closing on New Years Eve an hour earlier. So the Monday I called in to see. The woman I talked too, spoke to the department and they did not have a resolution. They seen the document stated the charge was not charged and reversed. Literally, they said now its a different department and they'd call me back. I ask for them to put it on fraud alert. She stated, I can't even get a temporary use of my card on New Years Eve. As my annoyance risen, I asked her so the now late fees in addition to the rejected bills requested out of my acct where there was money incurred would they be paid. She raised her voice. The manager Mike at the call center who I asked to speak too. Tells me the samething, and says no, they will not pay them and the temporary lift is not possible at their branch atm. Therefore, nothing resolved and I once again had to wait. I am waiting for the reversal of my charged account of $103.95 that never was charged nor resulted in any fees. Per the department that handles the legal document, I spoke to several people in the past who convenience me to hold on to this account. Let me assure it was the worst mistake of my life. So now my new year, I will be pulling my cash out of this account and no longer banking with them after the 6 to 10 years as of result. I lost it! I totally feel disrespected and disregarded. Noone cares and poorly has remorse. Hands down, I will open up a savings with another union. This one is nasty and dirty with their consumers. ***Do Not Open & Account*** Disclaimer, I do not work here nor know anyone who works there. However, keep in mind there is a sure reason, they've had to close all those other branches down. It's a poor place to have confidents with your money

  Response from the owner

  Hi Daniela, we're sorry to hear you have had a disappointing experience with us. We strive to provide the very best service to our members, so we hope you will give us a chance to make this right. I understand you have been contacted directly by our Member Relations manager. If you have any further feedback, please reach out to us via phone at 1 (800) 431-2754, by e-mail at [email protected]. Thank you.

• R

  Renee' Parris
  1

  I had my account with usalliance for 16 years I'm fed up of them now! First about 3 to 4 months ago I was left stranded going with my brother to go look at a car on chopsey hill rd in Bridgeport CT. I tried to get a uber to go back home with money in my account I was being declined to do so, I couldn't call the bank because they don't have 24 hours 7 days a week 365 days a year customer service so I had to call my mom and use her credit card with a another bank. I then had to wait for Monday to use my card again because I went with my brother on a Saturday to see it. When Monday came I was switched from person to person till they transfer me to card relations to unlock my card. I couldn't use my card for that whole weekend. Another incident was earlier last week till this week. I just opened my account with capitol one its really good. Usalliance is till charging me unknown fees from capitol one to my usalliance when I had the external account closed from last week. They aren't even given me the money to my other account so I have no idea what's going but I will be totally closing it out after one more deposit gets in there. Not enough bank locations nor atms and their fees vary from $1.75-3.00. Capitol one atm fees are free. And I have access points where I can go into the bank if I want too. I called customer service after they kept rejecting checks from my brother, basically it was my brother check he endorsed it right, so the lady at usalliance told me that oh you can go to a branch in Norwalk CT mind you I don't drive yet and my brother wasn't home to take me. So I am telling her this and she's like there's nothing we can do. I said I'm going to tell you open up more branches and maybe you wouldn't have all these problems and I hung up on her. I am not taking the public bus or train to go to Norwalk when I live in Bridgeport CT. Do us all a favor a CLOSE USALLIANCE THANKS!

  Response from the owner

  Hi Renee! We are very sorry to hear about your negative experiences with USALLIANCE. We strive to provide the very best service to our members, so we hope you give us a chance to help you through this. USALLIANCE is part of the Co-Op Shared Branching/ATM network, what this means is that there are a network of ATMS USALLIANCE members can use 24/7 , free of charge. Please visit: https://www.usalliance.org/about-us/atm-branch-locator - from there enter your zip code and a list of all the surcharge free ATMS will appear around your specific area ( The Dunkin Donuts downtown on Main St. seems to be a popular one, and less than a mile away from the transportation center for trains and buses). Also, we have recently extended our Call Center Hours (Mon - Fri: 7:30 am to 8pm ET , Sat 9am - 2pm ET) to better serve our members. Lastly, are you familiar with our mobile app? Based on what is described in your review, it sounds like our mobile app could have been a huge help. Real time control of your accounts - 24/7 and 365. If anything else is needed, do not hesitate - please call (800) 431-2754. Thank you Renee - we hope to hear from you soon.

• J

  John Hartwell
  5

  The PortChester branch staff is incredible. Always friendly and quick. Angie and her team are best and Hala offers great mortgage programs. Thank you USALLIANCE.