USA Mortgage Century Blvd, Cincinnati

USA Mortgage Reviews

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  Shauna Burchfield
  5

  From day one, Bryan was such an amazing help! As first time home buyers, this market is very intimidating. He kept us confident and calm through the entire process! He talked through every single step there was, explained the reasoning behind it, and what we needed to do to reach our ultimate goal, which was was to close a week early. Bryan was extremely responsive anytime I sent him a question, or needed to have a quick phone call, and continued to guide us every step of the way! He is extremely knowledgeable and again, gave us the confidence we needed as first time home buyers. I could go on and on about how awesome Bryan is, and from here on out, we will always use Bryan for any future home buying purchases. We will also recommended him to everyone we know who is looking to buy a home as well! Thanks Bryan for all your help!! 5 STAR Service!!!!!

  Response from the owner

  We are absolutely blown away by your kind words about Bryan, Shauna! USA Mortgage always strives to make every customer’s mortgage experience a smooth and painless process. We can’t thank you enough for choosing USA Mortgage as your Mortgage Loan Originator and hope to see you again in the future! DAS Acquisition Company, LLC dba USA Mortgage NMLS: 227262. Not a commitment to lend. Additional terms and conditions apply. Headquarters: 12140 Woodcrest Executive Drive, Suite 150, St. Louis, Missouri 63141, Toll Free: (888) 250-6522. For licensing information, go to: www.nmlsconsumeraccess.org [nmlsconsumeraccess.org].

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  Jared Frechette
  5

  Everyone involved in the loan process was great with customer service and timeliness. My situation started out very bad with a different lender but Mark, D’nis, and everyone involved in underwriting made sure that they took time to get the job done right while also keeping me informed. Because of their hard work we were able to close on the house before our daughter is born!

  Response from the owner

  We are so grateful to hear you loved working with Mark and his team at USA Mortgage, Jared. We appreciate you choosing USA Mortgage for your home loan and we are here for you anytime. We hope to see you again for many years! DAS Acquisition Company, LLC dba USA Mortgage NMLS: 227262. Not a commitment to lend. Additional terms and conditions apply. Headquarters: 12140 Woodcrest Executive Drive, Suite 150, St. Louis, Missouri 63141, Toll Free: (888) 250-6522. For licensing information, go to: www.nmlsconsumeraccess.org [nmlsconsumeraccess.org].

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  P Chez
  1

  I would not recommend using this company if working with Mark Peterson and his colleagues for first time homebuyers I’m not sure if it was just too much pressure around this pandemic or if they had a lot going on but the whole experience was very negative for me and my family.

  Response from the owner

  Please except our apologies for your recent experience with us. We take customer satisfaction very seriously and appreciate the feedback you’ve provided. We would like to investigate this further and will need more information. Please reach out to [email protected] to let us know specifics about your transaction. We apricate the opportunity to learn how we can improve our customer’s experience.

• M

  Mr. Distiller
  5

  Bryan made my home purchase quick, easy, and flawless. I would highly recommend him to anyone that is seeking a refinance or is purchasing a home. He was on it from the time I contacted him until the day we closed.

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  Alison Arnett
  5

  Bryan Kennard at USA Mortgage is amazing! When I was put into a bad situation with my mortgage process Bryan came to the rescue. He took over my mortgage application, completed the loan process, and got it to closing all in 10 days! Highly recommend 10/10 🙌🏽

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  odilochilov odilochilov
  5

  Nice company, employers are professional and polite. I recommend. We work with Bryan Kennard, he was so helpful!!!

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  Mandi Browning
  5

  I was told exactly what needed to be done to get qualified for a loan and from their they made everything as simple and smooth as possible. I would recommend them to anyone.

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  Christine Tonich
  5

  Mark was amazing! He and his team were very attentive and answered all questions I had.