United Federal Credit Union - Hendersonville Jack St, Hendersonville

United Federal Credit Union - Hendersonville Reviews

• S

  Steve Franklin
  1

  I WILL NEVER do business with this bank again as long as I live. From the $500 a day limit for 60 days for a new customer, to the arrogant main call center employees that answer before the branch answers. There website states that "We Get U!" no you don't! I should be able to rate this bank as 0.

• P

  Patrick G.
  5

  We had Tara help us with our mortgage this time around. We simply got tired of working with the big banks. Tara so so incredibly helpful and pleasant to deal with. She always made herself available, even nights and weekends, to answer questions. When she wasn't available I always got a call or email response before the end of the day. Just an all around great experience. UFCU will be our go to from here on out. Try them out. I'm sure you'll be happy.

• S

  Sabastian Gabrielle
  1

  The very cautious when using this company, I made a payment not even a week ago and they told me I was going to be under by a $139, I asked him about the past do they said it was about $70 I asked if to $220 would bring the current they said yes. I get a call one day later informing me that I need to pay $339. Now not even near the due date yet, there telling me it's $889 to bring it current. My payments only $220 a month now anybody with a brain can see that 339 + 220 is not 800. They will harass you and they will lie they will scam you and there's not much you're going be able to do.

• J

  Jim Dowd
  2

  Exceptionally nice employees... extremely helpful... Focus is totally on the customers.... Branch manager very nice man very down to earth.... Previously I banked at First Citizen Bank... they could learn so much on how to run an exceptional financial institution from United Federal Credit Union... no wonder United Federal is rated five RED stars !!! and. First Citizen is 4 1/2 BLACK stars.... !!!! Way to go United Federal... Job well done...

• B

  Bridgett Patterson
  1

  I wish I could give them no stars as a rating. My boyfriend and I came to them for a mortgage and it took months to get to a point where we were signing paperwork and since then it has been almost two months of us waiting on a land appraisal for our loan. We emailed their home office just for them to defer us back to the person in Hendersonville who has been making excuses claiming it is out of his hands. I'm enraged at the lack of respect and at the time wasted. We should have had our home in order before Christmas. We are out in terms of time by months, and in terms of money at least $400 just for the stupid fee.

  Response from the owner

  Bridgett, we would like to apologize for your recent experience. We're sorry to hear you were less than satisfied and we would like an opportunity to discuss this with you. If you visit us at https://unitedfcu.com/support there are several ways to connect. Thanks.

• P

  Pamela Fabans
  5

  The nicest people work there, I enjoy going to this bank, very fast and they know me when I go through the drive through or inside.

  Response from the owner

  Thank you Pamela! Our Members are very important to us. Thank you for being a Member, and for your lovely feedback!

• C

  Chris Scruggs We Sell WNC
  5

  Great place to bank! They pay attention to customer service and make sure you are happy!

• L

  Lowell Corn
  5

  Have always been very happy with all services i have received At Hendersonville NC

  Response from the owner

  Thank you for taking the time to review us on Google Lowell, we appreciate you!

• S

  Sirk
  5

  Been woth them for 10 years never a single problem 10/10 would recommend

• K

  Kristen Swann
  1

  Horrible experience from the start. They won’t work with you and all they care about it money. Will NEVER use them again!!