United Check Cashing - Folcroft Delmar Dr, Folcroft

United Check Cashing - Folcroft Reviews

• K

  Kenneth Kingdon-korab
  1

  Stiffed me on $30.84 for a fee on a money order. The cashier told me to accept the transaction for the money order and she would cancel it. After accepting and paying the large sum. The cashier told me that the machine will not let her change the transaction and she explained the situation like she knew whatbwas going on. I would not recommend a place that outright lies to the consumer to get money from them.

  Response from the owner

  Sorry to hear that. I am sure that there was some kind of miscommunication. You are always informed of the fee associated with any transaction. You have the choice to accept or reject the transaction right on the pin pad.

• M

  Mom of 2
  5

  Went in this store this morning. The lady working the window was so kind and helpful. I went in there to cash my check but because it was older than 2 weeks so she wasn’t able to cash it, but pointed me in the right direction since it was my first time cashing a check. Now that I know not to hold a check I will be back.

  Response from the owner

  Thank you for understanding the protocol and giving us the review. Good service normally goes unnoticed because people rarely post a good review but when people don't get their way they are quick to blame the busines and or employees and post a negative review. Thank you once again.

• L

  Lilyanad1923
  1

  worst experience ever that lady at the window is rude n soooo unprofessional she’s clearly miserable she needs to retire or find a new profession !!!!

  Response from the owner

  Sorry to know you were not happy. Please describe in detail to properly be able to address the issue as most of the times people just leave negative reviews when they don’t get their way

• B

  Brittany Carrington
  1

  The lady at the counter is rude, as I approached the window she was on her phone and I had to wait until she was finished whatever she was doing to get a money order. I will wait in the post office line before I ever step foot in there again. Poor customer service, not a hello , no eye contact no have a good day...

  Response from the owner

  Sorry for your experience, but we need to realize that one could be taking care of something important. Having some patience does not harm.

• b

  baylie anthony
  1

  Donna was extremely rude , I did not understand what she was saying she refused to cash my check , super unprofessional. She was cocky, literally had me in tears because of how disrespectful she was to me. She has no respect for others. Extremely poor customer service. I wanted to purchase a money order also. But I will NEVER enter this establishment again because of Donna. She’s a miserable woman & needs to work on her customer service skills.

  Response from the owner

  I am sorry to hear that but as a financial service business we are required to follow certain protocols. Unfortunately for this same reason we have to turn down certain transactions which infuriates the customer. But once again, it is nothing against the customer but we have to safeguard ourselves while processing the transactions.

• R

  Raheem Cox
  1

  Bruh, I traveled, by walking, an hour to get to check my paycheck in and the woman, when I asked for a request to cash my check in, at the front desk was on the phone with someone saying she was ready to quit her job. Yeah, her attitude and posture needs to be adjusted.. She wasted my time.

  Response from the owner

  Thanks for the info. She is not working there any more though.

• M

  MyNameIs Mudd
  2

  Not very convenient when they're only open on Fridays now. Been going there religiously every week for 15 years. WILL NEVER give them my business again!

  Response from the owner

  I appreciate your loyalty. Please do understand we are in the covid Era and there are many factors that lead a business to change how they operate. You can visit their sister location in Morton. The Folcroft location will reopen as soon as possible.

• M

  MELISSA ANDERSON
  1

  GOOD MORNING WHO EVER IS READING THIS THIS COMPANY IS VERY SNEAKY AND UNPROFESSIONAL THEY ARE HIRING FOR FULL TIME POSITION AT THIS FOLCROFT LOCATION FOR MY UNDERSTAND ITS A YOUNG LADY THATS VERY NICE THAT WORKS THERE THE ONLY THING IS DONT USED THE YOUNG LADY FOR THE BUSINESS BENEFIT IF THE BUSINESS DONT LIKE HER SERVICES JUST LET HER HO AND LET HER KNOW DONT USE HER GOR THE STORE BENEFITS CAUSE IF THE STORE CLOSED THERE NO MONEY COMING IN .. THIS COMPANY NEED MS TO BE PROFESSIONAL AND LET HER KNOW .. THANK YOU MELISSA

  Response from the owner

  It is not your call as to how many people should be hired. The owner knows how many people to hire and when to hire .

• N

  Nicole Paulukas
  5

  I received a check through my retirement fund. I needed the cash, on hand, right away so I did not want to place it in my bank. At first, I went to the location in Morton, on 420. I walked in, to see a woman behind the counter, just glaring at me. (Now, this is my first time ever, walking into a check cashing place) I was already a little anxious, and to add to it, I had a very unpleasant woman who was about to wait on me. I slid my check under the glass, to only get a response of “ Wait, where do you even work. What’s this check for ? We can’t cash this here, I already called someone earlier. You have to go to the bank who wrote the check. “ The closest bank that wrote the check is all the way out in King of Prussia. I was feeling pretty bummed. That experience was not as easy as advertised on their site. I drove to folcroft because I knew I’ve seen a check cashing place. I figured this would be my last shot at cashing it before I had to figure out what to do. I pulled up not even realizing they were another US check cashing location, and immediately was bummed, but figured what the hell, I’d give it one more shot. Your employee Donna was sitting behind the glass, and was extremely approachable, and made me feel comfortable instantly. When I say Donna took care of me and had cash in my hand within 8 mins, I am not even joking. She was absolutely phenomenal. She called the bank where my check was cut from, to have them just confirm that they did write this check and yes the money was legit. That was it. A thirty second phone call that the other woman was to lazy to do. Donna is the only reason I am giving 5 stars. She’s phenomenal and I will be back. But only to this location! Thanks again Donna. You saved the day to say the least :)

• B

  BYUNG YIM
  1

  This store was closest from my company. Dropped by here to cash a check. They said the check looks like fake and they don't wanna cash it. The check was my pay check and everyone in our company get same pay checks. IF they think its a fake check, they really have to verify the check. Nope. visiting here? its waste of time.